Mountain America Credit Union S 800 E, Orem

Mountain America Credit Union Reviews

• T

  Teresita navarro-hartridge
  1

  We went in trying to open a joint bank account. The place was completely empty with 5 people working at the desks. We told them we wanted to open a bank account and we’re instructed to go wait. We waited over 20 mins, everyone on their phone, talking about what they were going to eat for dinner. Nobody helped us. We kept waiting, and another came in trying to get helped by the person sitting at their desk. He didn’t acknowledge the customer, he didn’t tell him to wait for one second, he let him stand there waiting for a response. The worst customer service I’ve seen. We ended up leaving, since no one was willing to help us.

• K

  Kathleen Greer
  5

  I recently refinanced my car in order to get a lower interest rate. The process was fairly easy and i was able to get a loan that was one year shorter than my original loan for nearly the same payment. It only took about 1 hour.

  Response from the owner

  Hi, Kathleen! We're so happy to hear that we could help you with your vehicle loan and save you some time with it. Thank you for your review!

• A

  Anne C
  5

  I love this bank and am sad I'm moving somewhere they aren't. The tellers are all so friendly and nice about answering all my questions. Today Melissa helped me and she was great. Sometimes the lines can be long when you have to speak with a representative but otherwise no complaints.

• H

  HM C
  1

  No shared banking with other credit unions... why be a credit union then?? I don’t know what their other services are like but I was looking for this one and they do not provide it and it is very disappointing since they literally excepted it weeks ago.

  Response from the owner

  Hi HM C, we're sorry we could not provide the service you were looking for! If there is anything else we can do for you, we would love to help. Please reach out to us at [email protected]. Thank you!

• K

  Kenneth Temple
  5

  Mountain America Credit Union has improved a lot in their customer service. My last experience with the drive up teller in south Orem was good. I hope it stays this way!

  Response from the owner

  We’re happy to hear you had a better experience, Kenneth! We’ll pass your kind feedback on to our team!

• B

  Bob Tackleberry
  5

  Mountain America Credit Union is a wonderful and awesome financial institution to be part of as a member. They are about their members and want to see everyone become successful in financial goals that are set. Even with setbacks due to credit issues MACU will let members know what they need to do ahead of time, so that an applicant can become eligible for the different credit products. And the service is excellent!!!

  Response from the owner

  Thank you so much for taking the time to leave such a kind review, Bob! We will make sure to send your kind words onto our Orem team!

• J

  Juan Mijares
  5

  Sarah Burtenshaw was simply amazing great costumer service and extremely efficient.

  Response from the owner

  Thanks for the review, Juan! We'll be sure to pass the kind words along to Sarah and her team!

• S

  Samantha Stanley
  1

  I have banked with Mountain America for over 12 years. I have never bounced a check and every time I go into the specific branch they want to hold my deposits for 5 days. This time it was on a check we have received from the same customer 3 different times within this month. Kind of strange how this is the only branch that does this. Went to my branch and it was deposited immediately. Poor customer service and satisfaction!

  Response from the owner

  Samantha, Thank you for your feedback regarding the service you received at our Orem Branch. We offer our sincere apologies for the negative experience. We appreciate and value your feedback as it helps us improve our member service. Your comments have been sent to the Branch Manager for review and evaluation.

• S

  Shaun Walker
  1

  There was a line of 20 people. I was waiting for over 20 minutes to set up a new account then was asked to leave because they were closing. You are a business, if you are busy every Saturday, hire more people. If people are waiting, stay open to help potential new customers like any decent company would.

• M

  Marco Guzman
  5

  Much better customer service, efficiently and friendly. Change my company check here with no problem. Definitely 5 Stars make my day. Easy.

  Response from the owner

  Hi, Marco! Thank you so much for your review. We're thrilled to hear that you've had a great experience with us!