Mountain America Credit Union W Northern Ave, Glendale

Mountain America Credit Union Reviews

• J

  James Hubrich
  5

  I had planned on flying to Phoenix over 4th of July weekend and paying cash for a vehicle and driving it 2000 miles home. I realized now it may be better to partially finance it to help my credit which was "0" because I always pay cash and have no bills. I was given Andrew's number and talked to him Thursday afternoon. I'm thinking this is a real longshot. Wow. After a few phone calls and emails we made a deal and the paperwork was waiting for me at the dealer when I arrived. He even worked late to make it happen. Now THAT'S customer service! Thanks Andrew and everyone else involved!

  Response from the owner

  Hey James! We are thrilled that Andrew was able to help you work that all out! Thanks so much for your review and have fun with the new car!

• m

  marla Cooper
  5

  Smita was amazing. I went in just for a checking account. She seen that I had a loan with a high rate. She helped me to get a new one that paid off the higher rate and will save me alot of money. Thanks for all your help! Marla

  Response from the owner

  Hi Marla, thanks so much for taking the time to leave us a review! We're happy to hear that Smita was able to help you get a lower rate, we'll be sure to pass your kind words on to her and her team.

• B

  Bud Semon
  1

  I recently applied for a loan from this credit union through an RV dealer in Prescott. The loan was denied, which is not a problem. But the letter I received from the credit union was a total fabrication. I understand it might cost them an extra few cents to type out the truth on the letter, but lying to potential customers is no way to run a credit union. Do business with them at your risk.

  Response from the owner

  Bud, Thank you for leaving this review and feedback. We appreciate your comments and offer our sincere apologies for the negative experience. We value your feedback as it helps us improve our member service. Your comments have been sent to our Management team for review and evaluation. Again, thank you for taking some time to bring this to our attention. Have a great afternoon!

• L

  Lisa Niederhauser
  5

  I had some problems with the Mesa branch staff, called here at this branch and the branch manager right away gave me all the correct information that the Mesa branch screwed up. I live in Gilbert so it was a bit of a drive, but I had to come in branch to get my issues fixed from the Mesa branch and they had excellent customer service, excellent staff, excellent professionalism and even gave me a gas card for my troubles which I wasn't expecting, very thoughtful and I felt at ease with them. I feel I can trust the staff here to meet my issues and needs and the information they gave me. I'll drive all the way back here next time over the Mesa branch, great experience!

• G

  Goan Fukyerself
  2

  GO LOCAL! Credit unions are great, but go with a local one. They are out of Utah. The stars are for the people only, tried to help with a charge from years ago that I thought was resolved over the phone. After getting the run around I wasted my life with a (witch) in collections, but eventually got to Sherri (very nice) who recommend I go into a branch. The young lady teller (nice) got the same run around I did, then got referred to Greg branch manager (nice) got the same run around i did, but hands were tied. It doesn't appear that they get much slack to keep people happy or to remain members. I paid the small fee and made sure they gave me a zero balance statement (not gonna be fooled again) which I couldn't get, but got a screen shot print and Greg signed it. It's never fun dealing with good people working for crappy companies, but I guess the fee was worth never giving them anything again. GO LOCAL, and I bet most of these reviews are B.S., the Pope doesn't have that many stars.

• L

  Lillian Massey
  1

  Please do not bank here. I’m in the process of cancelling my account because I’m so sick of the way they handle issues. They offer a service “Zelle” through their mobile app, And even if you cancel the money you sent to someone they will still take it from your account. They claim they cannot do anything about it because it is a 3rd party bank app. I’ve had an issue with Wells Fargo before with zelle and they refunded me the money. I contacted zelle like i was told and zelle told me it was up to my bank to decide if they can help me and refund my money since I used it through their app. I have lost 250 dollars and no one can help me. Customer service basically told me “good luck”. I would not recommend this bank to anyone.

  Response from the owner

  Hi Lillian, we are deeply sorry for the negative experience you’ve recently had with us while using Zelle. If you would please email us at [email protected] with more details regarding your experience so we can find the best way to assist you as well as improve, that would be great. Thank you so much for your review, we hope to hear from you soon!

• R

  Ray M Bolden
  5

  I am very happy with MACU-Branch that I have my accounts at. Everything that I was told from day one has happened: plus the employees at my branch from the manager to the cashiers are very helpful. When I say this part it is because they help me the most. Ladies thank you so very much for your kindness and professionalism.

  Response from the owner

  Ray, Thank you so much for taking some time to give us this review. We appreciate it so much. Thank you for your loyalty, I hope that we continue to give you the excellent service you deserve!

• D

  Darin Reber
  5

  I had the pleasure of meeting and working with Andrew Frazee at the Phoenix MACU branch. It is not often that I am impressed by service provided, but Andrew was fantastic in helping me with an auto loan. Andrew provided exceptional customer service and was fantastic to work with making the loan process a positive experience. Andrew was very knowledgeable about other banking services available at the credit union that were very beneficial. Hats off to MACU for a super experience.

  Response from the owner

  Darin, Thank you for the great review and feedback about your recent interaction with Andrew. We appreciate your business and hope you will continue to let us know if we are meeting your service needs. Have a great day!

• D

  Dina Arguillo
  5

  It was a great experience with Jason who was the officer we encountered in the Thurderbird/7th office when we opened an account. He was very helpful, shared his tech knowledge in installing app in the iphone, went through us regarding online banking, very thorough in his notarial job, and provided extended service when we needed extra request. Excellent! He is definitely an asset to the company!

  Response from the owner

  Dina, Thank you for taking some time to let us know about your recent interaction with Jason. We are glad you decided to open an account with us, we appreciate your membership! We will make sure to recognize Jason for the great service he provided you. Have a great day!

• R

  Robert Sonne
  5

  Received 4- "no's" and 2- "hell no's" on a work van I was purchasing before finding Andrew at Mountain America. Seem like lenders want you to have a job but don't want to finance a truck for you to do your job. Andrew asked me a few questions and approved the loan while I was on the phone with him. Immediately, he had all the paperwork to me and 24 hours later, I took delivery. Thank you, Andrew and Mountain America Credit Union.

  Response from the owner

  Thank you for taking some time to let us know about your recent interaction with our Phoenix branch and Andrew. We will make sure to recognize him for the great service he provided. We are so glad you are happy with your experience and invite you to continue to let us know if we are meeting your service needs. Have a great afternoon!