Arizona Federal Credit Union W Northern Ave, Glendale

Arizona Federal Credit Union Reviews

• S

  Sherry Neve
  1

  As a prospective new member I am writing this based on my online experience. I would like to first comment on the lazy member rep and how confusing she made this exprience. She, Brytine, sent the eSign documents but never sent the pin. When I went through the trouble if trying to figure it out I got locked out, she then sends me this warning.."I'll open it one more time" as if, it wasn't her fault for forgetting to send the pin. Then trying to get through it I requested that she call to make sute uts completed correctly and assist to get through the system in case I failed the "one more time" stressful warning. Nope, not a single call to assist. So I get on the docu-sign program and find out most the identity questions are not mine, (*not sure if this is the branches fault) but I get locked out again 3 more times with the reps dumb warning "one more time" then finally I get through it all, signed and two days later I get a message voided due to expiration. She then states in response to my email that I never signed it. Unbelievable! Just wow, what crappy customer service. She told me I'll need to go IN to the branch, and I will but somewhere else. Not a good reflection on the CU if this is how their front line operates.

  Response from the owner

  Hi Sherry - Thank you for sharing your experience. We did provide a more in depth response to your review posted on our 19th Avenue location page, but would like to again apologize for the less-than-great experience you received. Please give us a call at 602-683-1000 if you would like to discuss your experience further. Thank you.

• L

  Leah Adams
  2

  This bank is great until you have to deal with customer service. They sound like they’d rather be doing something else, and they make the whole situation more complicated than it really is.

  Response from the owner

  Hi Leah – Thank you for your feedback. We’re sorry that we’ve given you such a bad impression of our service. We’d like to talk to you further about your recent experience and figure out where we went wrong. Please send us a direct message through Facebook with your phone number and we’ll have a senior team member give you a call.

• J

  John Doe
  1

  Banking here is pretty bad atm never accept cash deposits, customer service employees in the call center are clueless and seem like they have no training and fail to deliver everytime drive up atms dont work gotta get out and walk up if you want to pull out 3k in cash to purchase something they wont give you 100s they used to be good but all the changes and neglect have made this bank a headache to use we all use to say how good this bank was now we all closed our accounts

• s

  susan fallik
  5

  I've been banking there for 20+ years!

  Response from the owner

  Hi Susan - That's great! Thanks so much for your loyal membership and for giving Arizona Federal 5 stars!

• J

  Jeffrey Nguyen (VietRolla)
  1

  This branch is really shady, I know I handed over at least 1300 to deposit in my account and it's my fault for not having the teller count the money in front of me and not noticing that on the record only showed 1100... But just the fact that when I tried to correct it they said there was nothing they could do... Never coming back to this branch again.

  Response from the owner

  Hi Jeffrey - Thank you for reaching out and sharing your recent experience. We'd like to look into your deposit and interaction with this branch further, but need some additional information from you to do so. Can you please give Dominic or Christopher a call at (602) 683-1380? Thank you!

• T

  Thomas L
  1

  Used to be able to walk in and out in less than 5 minutes during non-peak hours. Now I always spend 15 minutes or more. Not uncommon to only see one teller on duty.

  Response from the owner

  Hi Tom - Thank you for sharing your feedback! Since the Glendale branch has been getting busier, we've been working to help with the lines and have installed Envelope-Free ATMs (most deposits at these are credited the same day) and additional staff - including Peak Time Tellers. We'll be sure to pass this feedback along to the management team, as well. Thank you.

• E

  Evelyn Catalan
  5

  Rubén has a great personality and is very helpful ! Staffs are very friendly as well!!

  Response from the owner

  Hi Evelyn – Thank you so much for your review and for taking the time to share your experience!

• D

  Dane Sterns
  1

  I went in to the branch about releasing a temporary charge from hertz so my payroll can clear!! THEY TOLD ME TO CALL HERTZ AND HERTZ AND I DID AND HERTZ WONT WORK WITH ME!!!! SO NOW MY PAYROLL IS RIGHT BECAUSE OF THEM!!! THEY ARE THE WORST ON THE PHONE, THE CSR SAID SHE COULD ESCALATE MY CALL BUT I'D JUST BE "TOLD THE SAME THING". The authorization was an error on Hertz end and now my payroll has to suffer and they don't care even though the notes say the funds will be released shortly anyways!!!!

  Response from the owner

  Hi Mr. Sterns - We reviewed our records and it looks like we were able to release this temporary authorization on 10/6. Please give us a call at (602) 683-1000 so we can look into any issues you're having on your account. Thank you!

• A

  Angel Echevarria
  5

  AZFCU staff is way better than other banks I've done business with , I refinance 3 of my vehicle and were able to reduce loan term , lower interest and lower payment. Can't get better than that. Way to go AZFCU

  Response from the owner

  Hi Angel - Thank you for your kind review! We're glad we were able to help with your auto refinance to get you a better rate and payment! Thanks for being one of Us!

• G

  Goya Tito
  1

  Worst bank that you can bank with there is no worseR bank than this one I don’t think any where in all United States this is the worst bank ever existed on earth when you get to the bank there’s service is horrible horrible in the 1900s they had the better service than his bank

  Response from the owner

  Hi Goya - Thank you for your feedback.We'd like to learn more about your service experience. Please send us a DM on Facebook with a good contact number so we can reach out.