Mountain America Credit Union W 12600 S, Riverton

Mountain America Credit Union Reviews

• L

  Lauren Sims
  5

  Jacqueline was personable when helping me and my husband combine bank accounts. We got there close to closing and she kindly helped us until we were completely done. Thanks for the laughs and assistance!

  Response from the owner

  Hi, Lauren! Thanks for sharing your experience with us. We'll make sure to pass along your kind words to Jacqueline and her team. We look forward to serving you again soon!

• M

  Mark Bunker
  5

  Jacqueline at the Riverton branch has been nothing short of fantastic! She was proactive in helping with my finances and has made me a happy customer! Steven her coworker same branch also was very helpful. Also, Kyler in the Saratoga Branch super helpful! I’ve had bad experiences with other credit unions/banks but literally NEVER with MACU after 12 years! I was not paid by MACU for this review😂

  Response from the owner

  Thanks so much for sharing your amazing experience with us, Mark! We'll be sure to pass your kind words on to Jacqueline, Kyler and team!

• Q

  QueenR QueenR
  5

  I am still smiling. Jacqueline A. Was amazing. She is at the Branch on 12600 s 1962 west. She made my daughter feel like a queen while opened my account with a myexpress card in her name. 100% satisfied with her customers service skills. The branch is very clean and in accordance with covid regulations. I WILL for sure recommend Mountain American CU to anyone. REINA

• S

  Stephen Iverson
  1

  I've been with MACU for a few years. I can't seem to have a good experience with their app, this location, or my card. Debating closing the account and going else where. The employees here always give me bad info and are very rude. They give rude glares at you showing their frustration that your visit is making them work.

  Response from the owner

  Hi Stephen! We're so sorry to hear about your negative experiences with us. We would very much like to learn more. Would you please send us an email to [email protected] with details about your experience? One of our team members will review and get in touch with you. Thank you for reaching out and bringing this to our attention. Hope to hear from you soon!

• J

  Justin Hambleton
  5

  Every time I go into the branch, I have a great experience. I recently activated a myrewards card for my son, and the teller was very pleasant to work with. He explained the options and we decided to go this route rather than getting a pre-paid card. Thanks for asking questions and offering me the best solution. My son is gaining financial experiences, and I'm happy to have MACU guide us along the way.

  Response from the owner

  Hi Justin! Thank you for the wonderful review! We appreciate having you as a member and look forward to continuing to serve you and your family in the future.

• J

  John Clark
  5

  The willingness of the tellers and staff are exceptional. They take the time to help every customer with all of their questions no matter how long it takes. Sometimes I have questions about my accounts and they take the time to help me understand the issues. Thanks to a great staff!!!

  Response from the owner

  Hi, John! We're so happy to hear that you've had a great experience with our Riverton team. Thank you for taking the time to let us know about your experience and for rating us. We'll be sure to pass your compliments on to the branch management team so they know what a great job they are doing.

• C

  Charles Jones
  5

  I absolutely love banking here. It makes my life so much simpler and the workers here are always so friendly and accommodating to any needs. Their staff is truly remarkable. Would definitely recommend them.

  Response from the owner

  Tyler! Thank you for the great review! Thank you for being a wonderful member. We look forward to working with you again soon!

• K

  Kevin Holmes (DHHS)
  5

  Connor Foster at the 12600 S branch is, in a word, outstanding. We were able to take care of multiple financial changes in my life in 1.5 hours. This when I had planned on needing several days to manage all of the issues. Chris Middleton, the branch manager, has done an excellent job with training all of his employees, but Connor truly stands out. He had an upbeat attitude, offered multiple alternatives to solve some of my complex issues, and did it all with a smile on his face (behind his mask of course). Connor is an outstanding young man and I heartily recommend him if you have any banking needs.

  Response from the owner

  Hi Kevin, we’re happy to hear Conner was able to help you out! We’ll be sure he is recognized for his dedication to serving our members.

• T

  Taylor Wright
  2

  I was satisfied with how things started, but as soon as an obstacle like a request for an appraisal adjustment comes up, I've felt like I've been pushed to the side in the pipeline of loans that my underwriter has since mine has turned from an quick close deal to little hiccup. I applied for a HELOC and my appraisal came in lower than my neighbors home and our home is 1 bed and 1 bath larger. I asked that we request an adjustment on the appraisal and have had basically zero communication since that request. It's been two weeks and I have tried calling and emailing our underwriter every day for the past week for an update, and I can't get a single response. I'm a loan officer for a local lender and am not pleased by the lack of response for the underwriting team at MACU. It's taken a month and a half just to get a HELOC closed. At our company, we can close a full on Conv, FHA, and VA loan in less than 20 days. I need the funds in the next week and have yet to receive a response... Didn't think I'd need 60 days just for a HELOC

  Response from the owner

  Hi Taylor! We're sorry you have had such an ordeal to get your HELOC closed. We would love to help you look into this incident further and get to the bottom of things. If you would, please email us at [email protected] and please provide details about this issue. We will have a team member review and get in touch with you asap to get this resolved. Thank you for bringing this to our attention.

• S

  Skyler Bluemel
  1

  I came in to the 12600 S branch in Riverton to do a balance transfer. I had just done one at a different branch 3 days earlier, and the tellers helped me complete the process. When I told these tellers what I needed, they said they couldn’t help me, and I had to wait for a loan officer. I explained that the other branch did it without a problem (in fact, they pretty much made me work with a teller instead of a loan officer). The tellers at the 12600 S branch said they couldn’t help me because of the current 3% cash back promotion, and to have a seat. My husband works for the help desk at MACU and confirmed they definitely could have, and should have, helped me. Not impressed, Riverton branch tellers.

  Response from the owner

  Hi, Skyler! We're very sorry to learn about the negative experience you recently had with out Riverton branch. We will be sure to pass this on to the management team so we can make improvements in the future and make sure any necessary trainings are in place. If there is anything we can do to help please email us directly at [email protected].