Mountain America Credit Union E 9400 S, Sandy

Mountain America Credit Union Reviews

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  MIya R-k
  1

  Called and wanted to see if I could have an overdraft fee taken a look at since i had 4, 25$ overdraft fees on my positive account balance, the lady told me just a few moments and then I proceeded to stay on hold for 52 minutes. After absolutely no sign of life I hung up and figured I would just call back as I wasn’t even sure if the call was still connected, I called back and immediately was helped by a different woman, I told her the exact dates for my over draft fees, she told me that there was nothing she could do as she couldn’t see the pending amount for charges that happened 1 month ago. Basically just has 100$ stolen from my account with little to no help or understanding at all. This happened a few months back when I noticed the overdraft fees on a positive balance, with no pending charges the lady told me she was so sorry that that had happened and immediately took off the wrongly charged overdraft fees. However this time around conveniently this information was no longer available to her for the new charges and she basically just told me I was out of luck & out of 100$. However I should not have had to check my account to find the discrepancy in the first place, as it shouldn’t have been charged in the first place. Absolutely awful service with no understanding at all. The over draft fees not only left me short but now I feel absolutely belittled as the lady told me over and over she couldn’t access that information in my account. Good to know that this could happen at anytime and if I don’t constantly check my account for the drafts I’m just outta luck. Thanks for nothing! Banked here for 4/5 years and I’ve never seen an overdraft fee for a postive available balance, next time I’ll just save us all some time and just be missing out on my own money.

  Response from the owner

  Hi, Miya. We're very sorry to hear about your experience with us and the inconvenience it caused. We'd like to hear more about the situation and see how we can help. Please send an email to [email protected] with more information and we'll have a team member get in touch with you as soon as possible. We hope to hear from you soon!

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  Melissa collen
  5

  There were 4 tellers working, I was the only one in line and had to wait for about 10 minutes , I think the other were doing more than just deposits out withdrawals. But when the gentleman called me up he was very nice and apologized for the wait. I’ve never banked with such a nice staff. The manager even came and opened the door for me , I think it weighs more than I do, I told him that and thank you for the help. Appreciate you all at the 9400 south branch. Stay amazing, Melissa Collen

  Response from the owner

  Thank you for the kind review, Melissa! We'll be sure to pass your kind words on to the Sandy team!

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  Rossana Chacín
  5

  Everytime i come here i have a great experience, they helped me to lower my car payments and most of them are bilingual, im definitely closing my account in wells fargo to switch to Mountain America!

  Response from the owner

  Thanks for the kind review, Rossana!

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  LuAnne Langford
  5

  I want to thank Dillion for all his help. This the first time I got a personal loan and I was so amazed how fast and easy this all came together.

  Response from the owner

  Hi, LuAnne! Thanks for taking the time to leave us a review. We'll be sure to pass your kind words on to Dillon and his team. Have a great day!

• S

  Shaun Hanson
  1

  This has to be my worst experience with any bank, the branch manager doesn't seen to know how to do her job and the other employee seen to work as slow as possible. We have been with this credit union for 6+ years and its time to start looking for another company that actually appreciates their customers.

  Response from the owner

  Hi Shaun, we're deeply sorry for the negative experience you recently had at our Sandy branch. We appreciate you taking the time to give us your feedback. We'd love to learn more about your experience so we can improve our services. Please email us at [email protected] with any additional details you'd like to share, and we'd be happy to have a team member reach out to you directly to discuss. Thanks again for your review!

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  Roxie Moss
  5

  Was great to walk right in and be helped quickly and efficiently. Good customer service.

  Response from the owner

  Thanks for the great review, Roxie!

• J

  Jody Karr
  2

  I’ve been contemplating switching financial institutions from Utah First Credit Union to Mountain America. Recently we went into the branch and had a surprisingly not so pleasant experience with the Branch Manager in the West Valley City branch located off of 5600 West. I’d recommend either using another branch or financial institution altogether. I was saddened to see their transactional approach to financial solutions.

  Response from the owner

  Hi Jody, we're deeply sorry for the negative experience you recently had at our West Valley 5600 branch. We'd love to learn more about your situation so we can find the best way to assist you, as well as improve. Please email us at [email protected] with any additional details you'd like to share, and we'd be happy to have one of our team members reach out to you directly to discuss. Thanks again for taking the time to reach out, we sure do appreciate you!

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  Chris Smith
  1

  This branch is an absolute joke if you have your business accounts here like I do I would recommend switching to a different bank they are a waste of time. I’ve been with them 10 years plus and I’ll never go back. Then manager here is also a joke trying to blame an employee Chad for why their branch sucks..

  Response from the owner

  Hi Chris, thank you for reaching out and for bringing this to our attention. We would really like to learn more about this situation. Please email us about this at [email protected]. We will have our team look into this and reach out if there is anything further we can do to help resolve this issue. Thanks again for reaching out.

• R

  Ryan Purcell
  5

  The folks at the 9400 South Branch have been terrific to work with. I had been at another bank since 1996 who have clearly "forgotten who keeps them in business." I was in the process of rearranging all of my finances and was in need of a home equity loan to help streamline the process. The loan was on a house that I own outright and have 100% equity in. The previous bank did everything possible to complicate the process, requiring forms that didn't even exist, and then turned me down. I went to MACU and not only did they get me the loan in record time with very little paperwork, but they treated me like they actually wanted my business. Because of their work, I closed the accounts at the other bank, and because I was able to streamline all of my finances, I was able to immediately pay off the loan they had just gotten for me. So far, I have every reason to recommend this branch AND their staff. Thank you.

  Response from the owner

  Ryan, Thank you for taking time to leave a great review and sharing your comments about your experience and our Sandy 94th South Branch and for letting us know how we are doing. We thank you for your membership and invite you to continue to let us know if we are meeting your service needs. Have a wonderful day!

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  Nicole Johnson
  1

  I typically love Mountain America Credit Union and have used them for several years now. However, a curt gentleman who works at the 9400 S. location in Sandy is obviously a very unhappy individual. His customer service was dismal at best and he made it very difficult for me to get cash that I needed to fill up my car with gas to get home. He was unwilling to verify my account other than my address, which I haven’t updated for a while and told me that he would not be able to give me any cash without a picture ID . I offered my social, my birthdate, a pin, recent transactions and he refused them. He then went the extra mile and posted on my account to not give me any cash without an ID, though I was in a different city and did not have my wallet. This is not an unusual thing for me as I am a recent widow with four small children. And thusly I have always leaned on the great customer service of mountain America credit union to help me with this. And they have done so every time but today. I generally like to encourage and write positive reviews but this miserable individual not only did not go out of his way to help me but tried to make a hard day even harder. I will not go to that location again if I can help it. I give five stars to all other mountain America credit unions that I have used. Try to avoid that one, especially if you see a sassy man with brown hair wearing glasses. He is unhelpful and angry. Good luck trying to get your corporate job. A basic tenant in life is kindness in both the real and corporate world. I hope you find it som day.

  Response from the owner

  Hi Nicole, we are sorry to hear about the negative experience you had while visiting our South Sandy location. We will be sure to pass you feedback onto our branch team. We are happy however, that your experience otherwise has been great! Once again thank you for your feedback, if you have any other concerns or questions please feel free to email us at [email protected]!