Mountain America Credit Union E Southern Ave, Mesa

Mountain America Credit Union Reviews

• H

  Hedy Naraghi
  3

  I don't want rate this again, as I have done once, but I am not sure who else to contact at this point. I have not heard anything back from Escalation team regarding my refinance. The Credit was pulled for the second time and no one discussed the results with me. I sent the Bank Manager an email asking what the situation is and no response from anyone. Can someone please look into this. I am the one who had an error in Credit report and after it was lifted, the credit score went up to Excellent Status. Thanks you

• L

  Lane Schwartz
  4

  Very nice individuals here. Even though their system was slow, they were helpful and relatively quick about it! They got the job done with another CU in the area couldn't even point me in the right direction. I am only giving 4 stars because they seem to be rather slow every time I go in, and it's like they're training, but it's been EVERY time, so that doesn't seem right to me.

  Response from the owner

  Hi Lane - Thanks so much for your message. We're grateful for your feedback and will pass it along to our branch so we can improve. Thanks again for taking the time to share your experience with us. We sure do appreciate you!

• B

  Bob Singer
  5

  We went in on a recommendation by two RV dealers. We are already seven year members with another credit union in the Valley. When we waked in, we received acknowledgement from several of the employees and a big smile from, who we later would find out was Connie (who was in a meeting with two employees), the branch manager. We came in to find out about getting a loan for a motorhome we wanted to purchase. We were helped by Nancy who was very friendly and within a short time, we walked out as new motorhome owners. Nancy also explained about the benefits of joining Mountain America Credit Union which for us were many compared to our C.U. We are going to switch over all of our banking to Mountain America Credit Union now. Thank you for your friendliness and care.

  Response from the owner

  Hello Bob! Thank you so much for your 5 star review regarding the service you received from Connie and Nancy at our Mesa Branch! They are both fantastic and we are so happy to have them part of the MACU team! We appreciate that you chose Mountain America for your financial needs. Congratulations on your new motorhome, that is so exciting!

• T

  Tony V
  1

  Everyone is very friendly and attentive when you walk in to the branch. However, don’t ever call the service center or let them transfer you because you will be on hold forever. I called the service center multiple times in a day only to be left on indefinite hold. I’ve never had such horrible customer service from s financial institution.

  Response from the owner

  Tony, Thank you for leaving this review. We offer our sincere apologies for the negative experience with the hold and wait times when calling our Service Center. We appreciate and value your feedback as it helps us improve our member service. Your comments have been sent to the Management Team for review and evaluation. Have a great day!

• S

  Stacey
  5

  I joined MACU 28 years ago. I was a newly divorced single mom and couldn't find a bank that would give me an auto loan. MACU approved me and I've been a loyal member ever since! But loyalty goes both ways, and I've had nothing but great service from them, too.

  Response from the owner

  Thanks for the review Bugga Stacey! I hope we continue to provide many more years of excellent service for you.

• E

  Erin Landry
  5

  Just opened accounts here and my rep Kyle was very helpful! He squeezed me in at the end of the day and was able to quickly assist me. So far very happy with my experience at this credit union.

  Response from the owner

  Hi Erin - We're so happy to hear about the positive experience you've recently had with us, thank you for sharing! We'll share your feedback with Kyle and his team. Thanks again for reaching out!

• S

  Sleepy Steve
  3

  I applied for a loan and was turned down, really no problems, I accepted without any resent, they did a good job researching, but then a week later I get a call asking if I was still interested in the loan. I can tell I really had my hopes up, but once we spoke I had reminded them they turned me down and this was not a game to me to get my hopes ups. I am great full of what they do and I completely understand, but to tease me to just kick me again is hurtful.

  Response from the owner

  Steve, Thank you for your feedback regarding your recent interaction with our Mesa branch. We offer our sincere apologies for the negative experience. We appreciate and value your feedback as it helps us improve our member service. Your comments have been sent to the Branch Manager for review and evaluation.

• G

  Gregory Olson
  1

  Currently have a loan with this bank. Over the last few months I have made the payments a few days early. I later found out that they have been taking that early payment as an "extra" payment and not my monthly payment. I did not realize this until I checked my credit report and because of them my credit has dropped over 60 points. Have tried calling to get them to fix it as I have NEVER missed a payment but they say they will take care of it and call me back. I do NOT get call backs. Please avoid this bank!!!!!

• A

  AJ S.
  2

  We were insulted “behind our backs” about our financial situation by two bankers today. Super unimpressed with the lack of professionalism here. It is never okay to comment on people in a rude manner! A couple day later we received a call from the branch manager. She handled it fairly well so I am bumping my scoring up to two stars.

  Response from the owner

  Alexander, Thank you for your feedback regarding the service you received at our Mesa Branch. We offer our sincere apologies for the negative experience. We appreciate and value your feedback as it helps us improve our member service. Your comments have been sent to the Branch Manager for review and evaluation.

• K

  Katya Reda
  5

  Had very a pleasant experience with Kathlyn, she was incredibly helpful and patient helping us with a car loan. She made us feel welcomed! I would definitely recommend MACU to others! Who would have thought that getting a loan can be so pleasant!