Mohave Community Federal Credit Union Stockton Hill Rd, Kingman

Mohave Community Federal Credit Union Reviews

• R

  Roger Smith
  2

  I understand this is not a Co-Op network ATM so I knew there would be some fee to withdraw from my Credit Union account. I feel the $4.50 is a bit high in comparison. I got my money and went inside to break one of the 20's into 2 10's, since all they give out are 20's. The teller asked if I was a member, no I was not. She was unable to change a single bill for me since I was NOT a member there even though I had paid a fee to GET the money! We are moving to the area and I am kind of looking for a replacement Credit Union for mine. I now know that this one WILL NOT be the one I go to!

  Response from the owner

  Hello Mr. Smith, We are very sorry to hear of the difficulties and inconvenience you experienced while visiting our credit union! We aim to provide excellent customer service to everyone. I am very disappointed to hear of your negative experience, yet appreciate the feedback immensely. We pride ourselves with our quality services and personal member relationships and are continuously working on ways to improve. Once again I sincerely apologize and hope that you will please give me a call at 928-753-8000 ext. 213 to discuss this incident further. I look forward to hearing from you and I hope that we can speak very soon.

• D

  Deanna Jones
  1

  Worst customer service! My husband and I sold our house in Washington and purchased a house in Kingman. We attempted to open an account here but the teller said they were not accepting new members. My husband tried to explain that we are members of a credit union in Washington and that we wanted to move the proceeds from the sale of our home to Kingman. The teller just kept repeating that they are not accepting new members. My husband Said well I guess we’ll be looking for a new credit union to transfer our money to. A lady behind the counter just to the left of the teller, said “good”. Then went out to the ATM, only to find they don’t have shared banking either. If they ever start accepting new members again, stay away, stay far away. Your better off with a bank.

  Response from the owner

  Hello Deanna, I am extremely sorry to hear this happened! We take our customer/member service very serious. It saddens me to read these things. Mohave Community Federal Credit Union prides itself not only on the current relationship we have with our members, but new relationships as well. Please accept my deepest apologies to both you and your husband. In order to best correct the situation, and to prevent it from happening again, I would like to find out more details regarding this. Please, at your earliest convenience, give me a call at 928-753-8000 ext. 213. Although we are not currently accepting new account openings at this time, we hope to be very very soon! And no matter what, everyone should have the same customer/member service experience as our current members do. I hope you give me a call soon. Ramona B., COO Mohave Community FCU 928-753-8000 ext. 213

• L

  Linda Shelley
  5

  I have been with the Mohave Community Federal credit union since 1980's the people treat you like family. I love the fact that when you walk in they welcome me by using my first name.. I can't imagine going to a bank they have served me well. I will continue to stay with them until I am heaven bound.

  Response from the owner

  Thank you so much for the kind words Linda! We appreciate you and feel the same way about you. We hope to see you again very soon. Have a wonderful weekend!

• J

  John Waters
  2

  I echo one of your customers statements from a year ago. First time I can remember paying $4.50 or anything close to that for a simple cash withdrawal.....even from a bank. Because you say you are a Federal Credit Union may mislead other credit unions customers traveling through, or moving to the area, seeking you out, wanting to get cash quickly from their credit union. May sour them from using your services in the future. JMO

  Response from the owner

  Good Evening Mr. Waters, I apologize for any misunderstandings there may be in regards to “shared branching”. Mohave Community Federal Credit Union is not a shared branch and therefore does not participate in nationwide networking. We are a small local credit union and we service our Mohave County Residents only. If you would like more information regarding “shared branches” that are in this area, please give me a call at 928-753-8000 ext. 212 or visit: https://www.co-opfs.org/Solutions/Engage/CO-OP-Shared-Branch Once again we apologize for any misunderstanding. Please visit www.mohavecommunityfcu.com for more information regarding our services and products. Thank you.

• S

  Steve Edmunds
  2

  Never before have I encountered a ATM fee at a network credit union until today..... Credit unions have been known for allowing other credit unions on the network to provide additional services to their members.... NOT THIS ONE!

  Response from the owner

  Mr. Edmunds, I apologize for any misunderstandings there may be in regards to “shared branching”. Mohave Community Federal Credit Union is not a shared branch and therefore does not participate in nationwide networking. We are a small local credit union and we service our Mohave County Residents only. If you would like more information in regards to the shared branches that are in this area, please give me a call at 928-753-8000 ext. 212. Thank you, and once again we apologize for any misunderstanding.

• A

  Albert L
  5

  Nice local Credit Union! I've been a member here for almost 5 years, the staff is always polite and friendly.

  Response from the owner

  Thank you so much for your review Albert! We appreciate you very much and look forward to seeing you again very soon!

• j

  jared harmon
  1

  The only thing I could say that's good about this so called credit Union is the Teller Lady that tried to help me was really nice and tried to make sure I had everything I needed to open a account, However they will not deal with you if they don't feel like it, I had $250 dollars in cash to open the account, and I had a $70,000.00 check from my structured settlement to deposit, but they turned me down just because I was new to the area and live with my parents until I could get my check to clear but they messed that up, I had a piece of mail and three forms of ID but because the mail was from D.E.S. and said it could be mailed anywhere even know I had to have proof to D.E.S. to get that sent to me, they just don't want to deal with people, not unless you drive a Porsch or look like your old and have allot of money, I find there new account staff very rude, and belittling.

• s

  sandy Faylor
  5

  Very helpful staff very friendly always ready to help you when needed

  Response from the owner

  Thank you so much Sandy! We so look forward to seeing you again! Take care and see you soon.

• E

  Ernest Valente
  4

  Sorry I gave this review. That airer was not them it was myself.had card scammers get card numbers. Then sgot new card .trying to activate new card forgot I changed my phone number .I'm sorry. I love you guy's and gails

  Response from the owner

  Mr. Valente, Thank you for bringing this situation to our attention. I would like to apologize for any inconvenience we may have caused you. Our EFT department is highly trained and qualified to service our members; We are discouraged about your negative experience. Above all else, providing excellent customer service is our main goal and it is unfortunate that this happened to you. Although this issue has been corrected, given the opportunity, I would like to learn more details about your case and be able to make things right. Please contact me at 928-753-8000 ext. 201 at your earliest convenience.

• S

  Susan Alford
  5

  I Love My Bank!! The tellers are so helpful in your banking needs...You are not a number there...You are a customer with needs...they even address you by your name...

  Response from the owner

  Thank you Susan and Happy New Year!