MIDFLORIDA Credit Union - Drive-Thru Only Florida Ave S, Lakeland

MIDFLORIDA Credit Union - Drive-Thru Only Reviews

• G

  Gregory Kohs
  2

  Here is my experience with an auto loan... the CU's online site suddenly decided to stop recognizing my log-in that I've had for 8 months. So, call the help desk on a Saturday afternoon (open until the evening, supposedly), and wait on "music hold" with nobody answering for over an hour. I just need my account number, which is not printed in full on monthly statements. I'm not pleased, so here is your 2-star rating, Mid-Florida Credit Union.

  Response from the owner

  The experience you've described doesn't live up to the high customer service standards that we set for ourselves and I can understand why you were frustrated. Thank you for bringing this to our attention so we can work on improving. -Rebecca

• M

  McKenna Lewis
  1

  Midflorida as a bank itself is perfectly fine. This particular drive thru only location is the slowest line of any business anywhere. I have been sitting in line for 30 minutes and there is one care in front of me and one in the other lane. It’s always like this. Horribly slow.

  Response from the owner

  Hi McKenna, We are truly sorry for the extended wait time that you experienced! Due to the pandemic, many members are opting for non-contact, drive-thru service. Unfortunately, this is causing longer than normal wait times at some branches. Thank you for bringing this to our attention so we can work even harder on improving our efficiency at the Tower Annex! -Rebecca

• S

  Sue Roberts
  1

  This is without a doubt the slowest Bank on the planet. If you're going to go through the drive-thru make sure you take your lunch

• J

  Jason P
  1

  Absolute worst credit union for trying to borrow money, even with good credit. What a joke. Don't waist inquiries with this place..

  Response from the owner

  Hi Jason, I'm so sorry to hear that we've let you down and would like to learn more about your experience so we can work on improving. Could you please send an email to [email protected] that includes more details about what happened? -Rebecca

• C

  Crystal Reid
  4

  I like the bank but this particular location is always very slow. If you're in a hurry choose a different branch.

• T

  Tisa Newcombe
  5

  I love my bank I think they do an outstanding job.

• C

  Chris Cansler
  1

  Literally have been in the drive thru to deposit a check for the last 30 minutes... so slow

• R

  Rhonda Poe
  4

  Staff very friendly and helpful. DRIVE thru was very timely

  Response from the owner

  Thank you for the review. We're so glad to have you as a member! -Rebecca

• D

  Deven Foster
  5

  The Best bank in central Florida