Members Cooperative Credit Union Minnesota Ave N, Aitkin

Members Cooperative Credit Union Reviews

• C

  Cody Stewart
  5

  I've always had a very personal, hometown banking experience with MCCU. I recently was victim of credit card fraud and was graciously helped through the process by the lovely folks at the Aitkin branch.

  Response from the owner

  Hello Cody, Thank you for leaving such a nice review! We take pride in giving outstanding service to each member and we’re pleased to receive your compliments. Our dedicated staff will be pleased to learn of your high praise. Thank you! MCCU

• H

  Heather Sorensen
  5

  Aitkin has an awesome branch. Great people to work with. I was given options, including a mobile option for my convenience. When searching for a new car we weren’t sure what we were looking for but by downloading and using the Members Video Banking app we were quickly connected to a lender and able to complete the loan process within 20 minutes through a video chat all while sitting at the dealership.

  Response from the owner

  Hello Heather, Thank you for leaving such a nice review! We take pride in giving outstanding service to each member and we’re pleased to receive your high praise! Thank you! MCCU

• J

  Jaime Barry
  1

  For all online and phone payments they have a $12 "convenience fee". It's 2018, online banking is no longer a convenience in the banking word, it's apart of the industry. This is the only bank the I have crossed that has this fee. At $12 a month that's $144 a year. On just a 36 month car loan it will add $432 to use their "convenient" online banking payment system. This should be taken into consideration along with the interest rate, even though they might have the lowest rate this fee really adds up. Further update, you cannot see your total balance on your loan if you do not set up an online bank account through them directly. You have to call them to get your balance and ask them over the phone for details on payments for your principal and interest. I will not be using them ever again after this loan is payed off.

• D

  Deb K
  2

  Watch for unusual fees. When reviewing saving account balance, a $5 "wrong address fee" was deducted from the account. In 40 years of accounts with credit unions, I have never encountered a "wrong address fee". Also noted was a $5 low balance fee (account less than $50) in the same month the account was allowed to be opened with $20.

  Response from the owner

  Hello Deb, We're very sorry to hear we've disappointed you. We work very hard to serve our members and are committed to doing so. Would you be willing to relay your concerns and/or share your contact information? I'm certain a member of our management team would appreciate the opportunity to talk with you. If interested, please email your contact information to [email protected] and the best number to reach you at. Thank you, MCCU

• R

  Richard Willette
  1

  This is the worst customer service I've ever encountered from an organization in my life. I've been trying to contact them for 4 days and all I ever get is the same recording no matter which branch I try to contact. The only people that answer the phone are the tech support people and they can only help with password resets. Even they can't contact the MCCU people. They only thing they offered was to send an email and that hasn't produced any results. If you are any distance from a branch you are out of luck trying to get a hold of them. --Update --They got back to me the next day and asked for more specific info which I sent the same day. That was 2 weeks ago. Apparently they still don't care.

  Response from the owner

  Hello Richard, We want to sincerely apologize that our service did not satisfy your expectations. We pride ourselves on providing great member service and we are disappointed to learn that you had anything less than a stellar experience with us. We would be happy to connect you with one of our team members if you would email us at: [email protected] with your contact information and best phone number to reach you at, and we will get back to you promptly. We look forward to hearing from you. Thank you, MCCU

• A

  Andrew Kraft
  1

  Terrible service. I deposited a check that they decided to hold for a week and charge me overdraft fees while they had my money on hold.

• i

  isaac ackley
  1

  Very rude over the phone. Inconsistent mobile banking app. I will be switching banks ASAP.

  Response from the owner

  Hello Isaac, We’re so sorry to hear our service hasn’t met your expectations. We’d love to hear what went wrong and try to make it right if you’d be willing to share your contact information with us. You can send it to [email protected], for the attention of Spencer B. (one of our Branch Mangers). Thank you, MCCU

• P

  Patty Lyman
  5

  We have always had the best service from the most conscientious, friendly people at the Aitkin branch. Led by Amy Lehman who knows everyone in town and is the best person for this position.

  Response from the owner

  Hello Patty, Thank you for leaving such a nice review! We take pride in giving outstanding service to each member and we’re pleased to receive your compliments. Amy will be pleased to learn of your high praise. Thank you! MCCU

• M

  Mick
  1

  Can never get ahold of them over the phone. Spent a whole day calling trying to cancel my card that I took out in high school no one picked up or emailed me back. Just bad service.

  Response from the owner

  Hello M. J, We want to sincerely apologize that our service did not satisfy your expectations. We pride ourselves on providing great member service and we are disappointed to learn that you had anything less than a stellar experience with us. We would be happy to connect you with one of our team members if you would email us at: [email protected] with your contact information and best phone number to reach you at, and we will get back to you promptly. We look forward to hearing from you. Thank you, MCCU

• K

  Kathy Sommers
  5

  Fast service, curious employees, always have a smile and welcome breeding.

  Response from the owner

  Hello Kathy, Thank you for leaving us a 5 star review! We take pride in giving outstanding service to each member and we’re pleased to receive your high praise! Thank you! MCCU