Member One Federal Credit Union By Pass Rd, Vinton

Member One Federal Credit Union Reviews

• K

  Kimberly McConnell
  1

  Normally I have had no issues when using the drive thru and hate to give the entire branch one star because of one person. I went in the branch today and had a horrible experience. One of the people I spoke to was rude and just acted like I was bothering them. Did not want to help me with a notary for a POA for my elderly father. She was like do you even have an account here. I advised yes I do. Asked me if I had a lawyer and I advised I don't need a lawyer. Then preceded to tell me all the issues with form. I finally just took the paperwork back and told her obviously you are not trying to help me so I will go somewhere else. So I will be taking my father to another bank to open an account and have them assist me with the paperwork I need.

  Response from the owner

  Kimberly, thank you for sharing this experience. We will have a manager at the Vinton location contact you shortly to discuss it further and provide options on how we can best support you and your father during this time. We value you, your membership, and your feedback.

• k

  khayden korolya
  1

  Who ever they have new in the drive thru doesn't want to do their job

  Response from the owner

  Khayden-We’re sorry to hear your frustration with our Vinton location. Your experience is not in line with the excellent member service we strive for, and we will certainly share your feedback with our Member Experience team. We appreciate your feedback and your membership with us.

• R

  Reba Spradlin
  4

  They take forever and I write down every account # on the back of the checks if I have more than one transaction its usually messed up and then I have to go back and get it fixed I even write down explicit detail of transaction so dont know why this keeps occurring just please pay attention So the bank called me and told me that they had fixed the problem and they were very good about it So I changed my rating

  Response from the owner

  Hi Reba. We’re sorry to hear your frustration. We always strive for excellent member service, and we will certainly share your feedback with our Member Experience team for review. We do value your membership with us.

• Z

  Zachary Gibb
  5

  After having a lot of trouble with the online MemberOne banking, I went into the branch and talked to Steve. He was very helpful and got everything straightened out for me. I would highly recommend this branch and sitting down with Steve.

  Response from the owner

  Thank you, Zachary. We appreciate you taking the time to leave us a review and giving us an opportunity to rectify an issue you encountered. It's our pleasure to have you as a member, and we will be sure to pass your kind words along to Steve!

• A

  A Williams
  1

  Every single time I come here to make a transaction there is one person working the window and the line is wrapped around the building. Just to pay a payment you should plan on Atleast 25 min wait. It’s ridiculous!

  Response from the owner

  Hello, A. We are sorry for the inconvenience you experience when you visit the branch to make a loan payment. We are always looking to improve our member service and we appreciate your feedback. In addition to in-person payments, we also offer online, over the phone, and recurring payment options. You are welcome to call our Support Center during normal business hours at 800.666.8811 and speak to a representative who can assist you with a more convenient alternative payment option. We do appreciate your membership!

• w

  wendy hall
  5

  Drive thru so far they have always been nice

  Response from the owner

  Hi Wendy. Thank you for the 5-Star review you recently left for us! We are so glad that you had an excellent experience. Thank you for choosing Member One to serve your financial needs.

• M

  Marilyn Myers
  5

  I recommend Member One in Vinton to everybody! Very polite,accurate & help out in every way! Very nice Representatives!

  Response from the owner

  We are so glad to hear that you received great service! Thank you for sharing your experience and for choosing Member One to serve your financial needs.

• M

  Mike Harris
  1

  Customer service sucks so glad I don't Bank there

  Response from the owner

  Good afternoon, Mr. Harris. We are sorry to hear that you had a poor experience. We strive to offer the best customer service to all who walk through our doors, and we hope you give us another opportunity to wow you!