Wells Fargo Bank W Virginia Ave, Vinton

Wells Fargo Bank Reviews

• M

  Mel Mac
  2

  I have trusted Wells Fargo with my savings and checking accounts for years but this Wells Fargo doesn’t trust me, a customer, enough to allow me to use the restroom here?! It is surprising that they are unable to provide a simple convenience for their customers while the customer is there doing business.

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

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  Patty Fabian
  1

  Wells Fargo and THIS location now have officially the worst customer of ANY business I've ever dealt with! They do not even answer their phone and won't see customers for appointments! Paid off our mortgage, closed retirement/investment accounts and need to get another bank!

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• c

  candy3663
  5

  The tellers are the nicest people you’ll ever meet. They know so many customers by name and what they need to have done. They get to know you on a personal level and actually genuinely care. Best bank and best branch of all!!!

  Response from the owner

  Good afternoon. We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us! -Shannon, Wells Fargo HL Social

• A

  Andy Neuman
  1

  This bank branch has some of the rudest people in it. The bank is always filthy . When you walk in, they look at you with disdain like you are a criminal. Their services are expensive. So if you want a bank that has probably the poorest service, the dirtiest bank in the area, than this is your bank. If you want a better bank, take your business elsewhere. ANYWHERE than Wells Fargo.

  Response from the owner

  I'm truly sorry you feel this way, Andy. I'd like to look into these concerns for you and do my best to assist. Without sharing account numbers, please email [email protected] with some additional details. Be sure to mention this review in your email. Thanks in advance. -Liz, Wells Fargo HL Social

• D

  David Flora
  1

  Lobby is closed again. My vehicle will not fit through the drive thru. Walked up to window, tellers flipped out that I could not walk up. Very frustrating that this branch continues to make things so complicated. Other banks lobbies are open. This branch must have had a covid outbreak.

  Response from the owner

  I truly apologize for any frustration, David. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees. We are continuing to monitor how we are responding to the COVID-19 situation as it evolves. If you’d like to discuss your concerns further, please email us at [email protected] (no account numbers). Thank you. -Shannon, Wells Fargo HL Social

• d

  daniel hayes
  2

  The worst customer service. I will be moving to another bank.

  Response from the owner

  Thanks so much for your feedback, Daniel. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• T

  TyRell Vaughan
  5

  Great bank with amazing employees. Every time I walk in I leave out with a smile. I can say this is the best Wells Fargo in Roanoke

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  Mary Rose
  1

  I made an online appointment for today at 9:30 and when I called to tell them I am out there, they responded by telling me that the Banker is with someone else. I think it is rude & not professional at all, knowing I made my appointment earlier.

  Response from the owner

  I can understand how frustrating this must have been, Mary, and I hope you'll accept my apology. To ensure I can forward this issue to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to the chance to assist. -Jessica, Wells Fargo HL Social

• B

  Brigette Guilliams
  3

  Have had numerous issues where money has been posted to wrong accounts that end in similar numbers. This is not done at local branch. Employees at bank location are nice, & do their best to resolve issues outside of branch.

• G

  Ginger Gilmore Jones
  2

  Had to wait in line at drive thru for about 40 minutes !!! The teller was very rude .

  Response from the owner

  Thanks for your feedback on this location, Ginger. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social