Mariner Finance Ritchie Hwy, Glen Burnie

Mariner Finance Reviews

• S

  Sheryl Mclaughlin
  5

  Approval of loan was quick; however, I had an appointment, and it still took 1 hour and 15 minutes to close, the loan, while I had a Lyft driver waiting. I'm thinking since I had an appointment and no other customers were present, it shouldn't take this long for processing. Also, when I was making the appointment, I was told to bring proof of income and an ID with picture. While present for processing the loan, I was asked for 4 Personal References to include name, address, and phone number. I didn't have these avsailable by memory because I don't use a cell phone and didn't know this information was going to be needed. From memory, I had to search for 4 people that I had that information for : > (

  Response from the owner

  Sheryl Mclaughlin, thank you for the feedback. We appreciate the time you took to share your experience with us and we look forward to working with you in the future.

• C

  Corina Mctaggart
  5

  I was very pleased with Ryan Schubert and Bianca. They were both very friendly and professional throughout my loan approval process as well as thorough with all detailed aspects of the process and beyond

  Response from the owner

  Corina Mctaggart, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• P

  PrincetonT Idowu
  1

  I was told you're approved for $5000 instead of the $8000 request. I agreed, the following day before going to sign, I got another call that the amount was reduced to $3000 if I still wanted it by Shantel the rep. I turned it down. I am not that desperate. Beware of bait and switch. I'm mad because they had ran my credit. Awful people.

  Response from the owner

  PrincetonT Idowu, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• t

  tracy Hopkins
  5

  Great experience. Miss Chanta was very nice.explained the process. She answered all my questions. She was patient and she has warm personality.

  Response from the owner

  tracy Hopkins, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• J

  Julia Fountain
  5

  Jarrod was the Absolute Best. This is my 3rd time as a customer of Mariner, and the entire team is kind, friendly, and very helpful. I would recommend them to everyone.

  Response from the owner

  Julia Fountain, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• J

  Jessica Singh
  4

  Customer service is amazing and the process was quick and easy... if in a bind or need extra cash; will always turn to Mariner Finance!!

  Response from the owner

  Jessica Singh, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• K

  Karen Cotham
  5

  Ryan Schubert was very helpful with getting the loan. He kept me informed what was going on with the application. He gave me option on my loan and explained everything to me. When we came into sign the papers he was very professional.

  Response from the owner

  Karen Cotham, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• n

  nando corado
  1

  Service is awful. 3 pm appointment and an hour and a half later I'm still sitting here waiting. 🤬 then finally after the paperwork is done and she tells me she's going to go print the check, that takes another 15-20 minutes. Ridiculous.

  Response from the owner

  nando corado, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• B

  Brady g reih
  1

  Mariner finance refuses to take responsibility for not updating customers account info. Instead they feel its a good practice to continue to try to charge a monthly payment to a closed bank account, causing the account to go late to charge outrageous fees and have thier customers be forced to only make payments in person. When calling today the man I spoke with decided to laugh at me while expressing the concerns regarding payment. When asking for a supervisor, I was put on the phone with someone that could care less. Telling me to mail a money order as it only cost 49 cents is ridiculous this day in age. It is clear this company is only after 1 thing, taking more money from hard working people trying to pay on time. I have proof that they did not even attempt to with drawl from the correct bank account . When confronted they say they can't see the account number that they tried to draft a payment from... all lies! I told many people about the positive experience I had when opening this loan, well it has all changed now and will be sure to share this horrible experience with everyone that will listen. Mariner Finance will not get any more from me and this loan will be closed by the end of the week.

  Response from the owner

  Brady, thank you for your feedback. We apologize for your frustrations and would like to assist. Customers have on-demand access to account information and transactions through Mariner’s online Customer Account Center. This would be the most efficient way to update and ensure the accuracy of your payment information . In the event you require assistance setting up your account, we encourage you to contact web support at 443-438-2056 , or reach out to our Customer Relations Department at 844-338-2080.

• L

  Leon Fossett
  1

  Applied for a 4,600 dollar loan which was the offer I recieved. Get a call saying I was approved for 15,000 dollar loan and needed to pay off my car. My car has less then nine payments so I said no thank you. A week and half later get a call for a loan for 3,000 not the 4,000 I was first offered but ok. Told to bring my id into the office which I did and completed the process. Driving home I receive a call from the customer service rep telling me I was suppose to bring a copy of my mortgage statement. Never in my conversations with this customer rep did she mention bring in my mortgage statement. I was already approved check in hand. Why now do you need my mortgage statement. You can did see on my credit report I'm current. Makes me question this company

  Response from the owner

  Leon, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.