Mariner Finance Hampton Inn Way, Jacksonville

Mariner Finance Reviews

• V

  Virgil Flint IV
  3

  Their customer service is a 5/5. Super down to earth and lovely people. Absolutely the best to work with and always willing to help. Maybe it's me, but I don't believe it is, but I have never had so much trouble paying a bill that I want to pay, and have the money for, in my life. I have *never* payed a late fee on bills before, but I've been assessed late fees twice here because they keep saying by bank account is declining. I have seen my bank account withdraw the money for them and then a week later (after the late fee deadline) I get a call from them saying my card/bank declined the payment. I don't think they are lying, but I also know that my bank already took that money out and then after it's gone, the money is being re-credited to my account and I am seeing where Mariner wasn't paid. I have never had this issue before and it is really frustrating when I am paying on time and most often even in person, to confirm everything went through just fine.

  Response from the owner

  Virgil Flint IV, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• E

  Emmett Westbrook
  5

  Needed money for unplanned dog vet bills. Worked with Brittany, she was quick, efficient and helpful! Now have unhappy dog but she''ll be happier and more comfortable soon...

  Response from the owner

  Emmett, thank you for the feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future.

• B

  Beverly Bigley
  5

  We have been customers of Mariner Finance for several years. They have always been professional, courteous and attentive to our needs. If you need their services, the great people at Mariner are the ones to see.

  Response from the owner

  Beverly, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• S

  Stacey Garner
  5

  Brittany Buettner was very nice and so fast to get me the loan needed. I really do recommend them if you are in a bind and looking for great customer service. Everyone greeted me when I came in and were very nice & professional.

  Response from the owner

  Stacey, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• J

  Jacqueline Crim
  1

  My experience with Mariner was an excellent choice for me. I would recommend other to this company.

  Response from the owner

  Jacqueline Crim, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• S

  Stacey G
  5

  Very efficient and fast. Called to refinance in the late afternoon, confirmed all my info was still the same, & made an appointment to sign and pick up my check the following morning. Jeremy was awesome! He had me out of there within 30 mins.

  Response from the owner

  Stacey, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• Z

  Zi Bailey
  1

  Don’t deal with BRITTANY TAYLOR!! She is terrible and inconsistent!! You have to call her multiple times to even receive a status on your request!! She have other co workers tell you that she is going to call back and never does !! Also remember not everyone takes out loans so please speak to the next customer as this is their first time requesting one !! Not everyone knows the process. Dealing with her is terrible!! And the other employees act like they can’t provide information on the acct! Most horrible first time experience!!

  Response from the owner

  Tamirra, we apologize that our branch did not meet your expectations. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• C

  Chevrolet New Bern
  5

  Best loan company I have ever dealt with! I explaned my family emergency and applied for 2500 I relly needed 4000 dollars when they called me back they said we got 3900 approved for you! Thank You! An answer to prayers! Great Staff here!! Art Allen

  Response from the owner

  Thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• J

  Jacqueline Cleaves
  5

  Dealt with Brittany and she made whole process so easy and effortless. I work a lot and hard to squeeze in on my schedule they worked with me and made it happen. Would highly recommend!!! 😁

  Response from the owner

  Jacqueline, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• L

  LoAngela McKinzie
  5

  The entire experience was easy and professional! She called me back at the time she indicated and the online experience was phenomenal. I did not have to leave my house.

  Response from the owner

  LoAngela, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.