Mariner Finance College Rd, Wilmington

Mariner Finance Reviews

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  Sarah Booth
  5

  I really liked the place as it was so helpful in a time of need, but it is such a hassle to try and make a payment. This is every single month.. and today I have been on hold for over 20 minutes. Ridiculous!! You would think that they would want their payments on time. There has to be a solution.. until then I will be leaving it at a 1 star. Solution found.. thank you Daniel for helping me get set up with y’all’s new app. Much easier!

  Response from the owner

  Sarah Booth, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Lloyd Payton
  5

  Very easy and simple process for obtaining a loan. Very attentive and friendly service. Also very quick.

  Response from the owner

  Lloyd Payton, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Marque James
  1

  All I want is to make my monthly payment without so much hassle. You would think a company would be happy to receive payments from customers on time . Well not Mariner. They don't answer my phone calls. I have to get my daughter to call to make my payments because they don't answer if I call from my number. And how I know they're ducking my number I called back to back 3x. The guy answers on the 3rd call saying Ms James we see you calling we'll call you back. After 45 minutes of not receiving a call back, I called again only to not get a answer again. So I leave a voice-mail. 30 seconds after I leave the message the guy calls me back. Do you know he called me back to check me about the voice mail I left and not about taking my payment.😪 To make a long story short I ended up going up there and still didn't get to make my payment. But I got 2 recordings 🤣

  Response from the owner

  Marque, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

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  Mark Hall
  5

  Rachel was very professional with an outstanding work ethic that should make your office proud

  Response from the owner

  Mark Hall, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Dora Nicholas
  5

  I did my application all online, didn't have to step inside of a brick & mortar location; but it was fast a, thorough and super easy! I would recommend Mariner Finance for anyone's personal loan needs.

  Response from the owner

  Dora, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Ike Kurczek
  1

  Approved my husband for a loan over the phone. When we arrived at the office, the loan officer stated that the approval had been "kicked" out of the system, so he would resubmit the paperwork, and we could pick up our check in the morning. He reassured us that everything was in order. The next morning, the loan officer called and told us that he couldn't give us the loan, even though we qualified and my husband makes more than the amount of the loan within a week and a half. They completely wasted our time, and I would not recommend to anyone.

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  Lisa Bray
  5

  Fast, friendly, & very professional! This team in Wilmington NC is the greatest! Thx guys for being there for me.

  Response from the owner

  Lisa, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Donna Sansbury
  5

  Rachel Howez is always very friendly and professional.

  Response from the owner

  Donna Sansbury, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Daniel L
  5

  Scott and Katie were so helpful and understanding! Made me comfortable and made sure that I understood everything, Made the process easy and hassle free! Thanks Guys!

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  Janet Clayton Christmas songs
  5

  I love the people who work there they are very nice and tried to get you what you need, and help you if a problem comes up where you can't make your payment, Thanks to each and everyone of You for what You do, Thank You Carolyn Henry, God bless You all