Mariner Finance Forest Brook Rd, Lynchburg

Mariner Finance Reviews

• A

  Ashley Smith
  1

  My husband and I were trying to get a loan at this branch and I called this morning told my situation, and was given hope went online applied got offers, well when the website didn't work I called the branch back this time I got Nicole the manager I have been managing for years my husband and I owned our own business and I have spoken to a customer as rude as that lady, she told me there was a loan offer online only to wait so many days and then it would be there however she told me they had no customer service number, so I looked online and oh there was the number called the customer service number where I git a very nice lady who was very helpful. And was sorry for the way I was spoke to I think the company is a good company however the lynchburg location was very unnecessarily RUDE!

  Response from the owner

  Ashley Smith, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• J

  James Otey
  5

  I am extremely pleased with staff at Mariner Finance. They are efficient, courteous, and very knowledgeable. They helped me secure a loan for much more than I was expecting. Thank you to the staff at Mariner. I give you an A plus!

  Response from the owner

  James Otey, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• R

  Rico Lee
  1

  Do not come here! Interest rates through the roof. On top of that they send threatening letters in the mail about lawsuits even if you communicate you’re going to be late or it’s your first time being late! No way you can pay online. Not even worth the stress. Never coming back here!

  Response from the owner

  Rico Lee, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• M

  Mary Williams
  5

  Everyone was super friendly and helpful. The manager, Nicole, (bad with names) was especially nice when we went to pick up the check.

  Response from the owner

  Mary Williams, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• B

  Brandy Sanders
  1

  I received a spam call from their number this evening during dinner time. The lady that called was rude and unprofessional. I definitely would not do business with this company if the lady actually worked there.

  Response from the owner

  Brandy Sanders, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• M

  Mary Robertson
  5

  Nikki was ready to close my loan as soon as I walked through the door and called me by name when I came in. All I can say is EXCELLENT customer service

  Response from the owner

  Mary Robertson, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• n

  niki barksdale
  5

  Very good service just the computer system needs to be upgraded!!! Adelia was very professional during the entire process

  Response from the owner

  niki barksdale, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• S

  Sandi Wyckoff
  5

  Nicole is very knowledgeable and professional in all our interactions. She explains everything in understandable terms and answers all questions.

  Response from the owner

  Sandi Wyckoff, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• W

  Wendy Oliver
  5

  I have been dealing with Mariner Finance for years. The people that work their are kind, and friendly. They help you and explain everything in full detail. I recommend them highly! Nicki and Leo are wonderful example of true professional employees!

  Response from the owner

  Wendy Oliver, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• R

  Roy Latta
  5

  Was quick easy and fast also was surprised by amount approved for. Give them a try

  Response from the owner

  Roy Latta, thank you for the feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future.