Machias Savings Bank Hammond St, Bangor

Machias Savings Bank Reviews

• B

  Brittany Goding
  1

  Went in to have a new debit card made and machine broke, so I asked that they just send me one in the mail. (I was told the machine had broke earlier but instead of telling me this she tried it again and wasted my time for it to not work again. ) I was told 5-7 business days. I called the main line because it never came and they never even had one being sent to me at all and was told it'd be an additional 7-14 days so I should just go back, or to Brewer. Luckily I have a credit card I am able to use, but some people do not have this option. It's been a pain and I've never had ANY issues at the other branches. I would recommend driving to Brewer first unfortunately.

  Response from the owner

  Brittany, we appreciate you taking the time to reach out and leave this feedback about your recent experience with our instant issue card machine. We apologize for any inconvenience or time lost due to these technical difficulties. I have passed along your experience to our team to make sure that steps are taken to prevent this sort of experience in the future as it is not how we like to operate. Please feel free to reach out to [email protected] if you happen to have any further comments, concerns or if we may be able to assist you in any way.

• D

  Don Hanson
  5

  At my BNI meeting this week, my banker, Tristine Sargent, from Machias Savings Bank was our guest speaker. She explained that every employee at Machias has the responsibility to “do whatever takes” for their clients. I have been a personal and business client of Machias Savings Bank for many years, and what Tristine described has always been my experience, everyone there does whatever it takes. If you are looking for a bank, I highly recommend Machias Savings Bank. As a mutual savings bank, they understand the importance of commitment to their community and show it through their support to small, local businesses. - Don Hanson, Green Acres Kennel Shop, Bangor, ME

• B

  Brian Files
  1

  The loan officer was great to work with but when they tell you a 640 is the banks policy to get a home loan, you get approval from the underwriter and ME state housing, get ready for ONLY the appraisal and closing just to have them tell you they decided you’ll need a 660 and there’s nothing they can do for you is insane. I’ve paid About $1000 towards closing and inspections and was ready to pay the $100 for the MSH class (glad I at least saved $100)... I’m at a loss for words and can’t believe this is right.

  Response from the owner

  Brian, thank you for taking the time to give us feedback. We’re usually known for our customer service, so I am sorry to hear we missed the mark here. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

• R

  Ron Bragg
  5

  I am in the process of switching my business banking fro another local bank and Machias Savings has made the process very simple. Very friendly staff and looking forward to a friendlier bank that works for their customer.

  Response from the owner

  Thank you for the great review, Ron! Hope you have a great day. 😊