Lone Star Capital Bank W Braker Ln, Austin

Lone Star Capital Bank Reviews

• A

  Amy House
  5

  I moved my business accounts from another institution TO Lone Star Capital Bank. Many reasons but basically, you get what you pay for. As an owner, to have a relationship banker that will bring me documents, make introductions to resources, answer questions and stays on top of security issues with my accounts. It is work the small fees LSCB charges. I am looking for the small town customer service with the big bank resources. This is the place. Bankers at LSCB gave out their PERSONAL cell numbers when we were all scrambling with PPP loans. NO one else does that level of service. Thank you LSCB and all your team. So impressed on every level.

  Response from the owner

  Thank you very much, Amy, for the kind words. We're so happy to hear you've had a positive experience with LSCB.

• M

  Melynda Caudle
  1

  Lone Star Capital Bank acquired BBT and dumped ALL FIVE YEARS of my data. You can't see check images, deposit slips, or any transactions from before July 12 2020. And their "current statements" stop in Feb and start up again in July but there are no individual transactions on the July statement. WORST EXPERIENCE I'VE EVER HAD BANKING. And they don't even seem to care that they have not performed any due diligence nor their duty to care for this data. Looking to do a formal complaint next.

  Response from the owner

  We’re very sorry your experience didn’t meet expectations. We were pleased to hand-deliver all the information that was requested.

• L

  Lisa K
  5

  I can't say enough great things about working with this bank! Karen the Manager has been so great during the struggles of trying to apply for loans during these difficult financial times. I am so tired of feeling like just another number at the bigger banks and so grateful to find a bank that truly cares about their customers! We own 3 businesses and they have won all of our business!

• J

  Jody Badum
  5

  My business has banked with BBT since they opened. The service is top notch and the staff is wonderful. I'm extremely satisfied with all they have done for me.

• A

  A Google User
  2

  Hey is this a bank or a prison? The doors are locked all day and I couldn’t use the atm I had to use Walgreens next door. Fun fact: keep the doors open :)

• M

  Marcus Williams
  1

  Google directed me here for an after hours atm. No atm in sight. Door says no atm inside. No atm at this address.