Live Oak Bank Tiburon Dr, Wilmington

Live Oak Bank Reviews

• M

  MJ
  1

  Often if things sound to good to be true, they are. Live Oak appears to be a good bank with great savings rates. My experience is that may be true if you do not need to put money in or take money out of the account. May work for small amounts but it is very difficult to transfer or retrieve larger sums of money. They have long hold times that were not initially disclosed. Also, I received different answers to the same question multiple times when I called customer service. They generally answer calls quickly and you actually talk to a live person which is great but getting incorrect information multiple times is very frustrating. Save time and frustration and go with a different bank.

  Response from the owner

  Hi MJ, We appreciate your feedback, and we're sorry you did not have a good experience. Will you please email us at [email protected] so we can contact you directly? We would like the opportunity to resolve the problems you've faced and learn more about your experience so we can make improvements.

• H

  HV.
  1

  The worst bank I've ever dealt with. If I could give zero stars I would. Out of the blue, I was no longer able to electronically deposit funds into my TDameritrade account due to some restriction they put on my account after I made deposits for over a year, they had no clue what happened. To make matters worse, when I recently closed the account because I was no longer able to transfer funds from it, they never deposited my remaining balance of $1800!! The worst banking experience ever. I still don't know where my money is and they're telling me to contact my other bank as if it's their fault. Do not use them for online banking.

  Response from the owner

  Hi, HV. We appreciate your feedback, and we're sorry you did not have a good experience. Will you please email us at [email protected] so we can contact you directly? We would like the opportunity to resolve the problems you've faced and learn more about your experience so we can make improvements.

• S

  Shannon Leath
  5

  I love Live Oak Bank! About a year ago, I transferred my savings account from Capital One to Live Oak Bank. The rates at Capital One dropped and I was tried of going through various prompts to finally end up waiting on hold until I reached a person who could help me. When I opened a savings account online with Live Oak Bank, it was so simple. If I had a question or forgot my password, all I had to do was call their customer service number and a friendly person answered almost immediately and was able to quickly help me resolve my issue. Switching from Capital One to Live Oak Bank was the best decision and I just wish I would have done it sooner!

• C

  C L
  5

  I just had the easiest experience EVER opening a bank account! with Live Oak Bank I applied online to open a CD account and a savings account because their rates are extremely competitive. The website was easy to navigate and the process was very straightforward. Although I wasn't anticipating that I'd need to upload several documents as part of their process to verify my identity, I had no trouble scanning the documents and uploading them. I was worried that the site would "time out" as I've had that happen with other online banks, but I had plenty of time to locate the necessary documents, scan and upload them. I was also concerned when I discovered I couldn't locate my Social Security card (I put it somewhere for safekeeping, but drew a blank when I tried to remember where). I called Live Oak and the phone was answered immediately. The person who took my call was extremely nice and very helpfully described what I could submit in lieu of the Social Security card. As I was finishing up the application process, I called Live Oak again, just to double-check whether they offer an online checking account (unfortunately, they don't). Again, my call was answered immediately, and by someone who provided a quick, clear and polite response. My experience during the two phone calls matched the way Live Oak Bank presents itself on its website. Unlike some of the bigger banks, your account isn't created immediately -- it takes 2 business days before you know whether your account has been approved. You can't arrange to link an external account with your Live Oak account until the approval comes through, and there's no guarantee that the CD rate on the day you apply will still be available by the time you can actually fund the account. (Some of the bigger banks will guarantee the rate as long as you fund your CD within 10 days of opening an account.) That might be an essential point for some people. Personally, I'm OK taking the chance that by the time I fund my CD the rate might have dropped a bit, when by going with Live Oak I can anticipate I'll be treated as if I was a walk-in customer.

  Response from the owner

  Thank you for your feedback. We appreciate your business and are glad to hear that you had a positive experience opening your new CD with us. We are proud to have a Customer Success Team based in Wilmington, NC and we are always happy to help with any questions you may have. We can be reached at 866.518.0286, Monday – Friday, 8:00 a.m. – 8:00 p.m. ET.

• K

  Korey
  5

  If you're looking for a safe place to park some cash, I'd highly recommend Live Oak Bank. They provide a user-friendly website, high interest rates (for a savings account), and great service. I've really enjoyed banking with them!

  Response from the owner

  Thank you for your kind words, Korey! We appreciate you choosing us as your banking partner & look forward to helping you reach your goals.

• J

  Jimi Lee
  5

  Well I had a great and simple experience with Live Oak Bank they are very careful when opening an account on who you are which is a good thing? they seen to be very kind and most are very knowledgeable! The phone line is a little strange they seen to never answer BUT! you are called right back no longer than say five or ten minutes no big deal! CD rates are pretty hard to beat even with the big players! Live Oak ! Please! stay on top of your gain with CD rates especially the two year rates! you guys are a great! online bank! Some of these reviews are ridiculous!

  Response from the owner

  Thank you for your feedback. We are glad to hear that you have had a positive experience with Live Oak Bank. For your convenience, we offer a callback service when all representatives are assisting other customers. If we can assist you further, please contact our Customer Success Team at 866.518.0286, Monday – Friday, 8:00 a.m. – 8:00 p.m. ET.

• V

  Vinod Puri
  1

  It took more than two weeks to link one of my external accounts with my Live Oak account and that too with great difficulty after making several phone calls to the bank representative over several days. Three other issues concerning external bank linking are still being resolved by the banks IT department for the last two weeks with no resolution in sight. Will be closing the account very soon due to total frustration. Live Oak should continue to be in the loan business only rather than entering into personal banking like offering a savings or money market account. The bank does not know how to resolve customer's issues and it appears that their IT department can not resolve any issues (a totally worthless department).

  Response from the owner

  Mr. Puri, We appreciate you taking the time to discuss your concerns with a Customer Success Manager and apologize for the technical difficulty you experienced. Please contact our Customer Success Team at 866.518.0286 Monday through Friday from 8am-8pm EST if we can assist you further. - JM

• L

  L C
  1

  I tried to open an online savings account through Live Oak's site. Once it got to my external bank account verification, it went through logging me into my external bank as well as asking all security questions to login to it, found my account and could even see the balance of my account, then told me it couldn't verify my account. I tried a few times over a couple of days and received the "unable to verify" message each time. I called Live Oak in order to speak with someone and fix my account verification issue, but there was a long hold so I left my callback number like the automated message asked me to if I didn't want to wait in queue. I waited over a week to post this review as I wanted to ensure the bank didn't call me. I NEVER received a call back so I cancelled my account registration. I was able to open an online savings account with another bank without any issues in less than 5 minutes. Don't waste your time with Live Oak Bank

  Response from the owner

  Hi LC, We apologize that you did not receive a callback. We’d like to help with your questions and determine why the callback was unsuccessful. In order to assist, we will need some information from you. Please contact a Customer Success Manager at 866.518.0286, Monday – Friday, 8:00 a.m. – 8:00 p.m. ET. You can also send us a contact request through our website and a representative will call or email you. We look forward to serving you.

• l

  larry king
  1

  This bank is more hassles than it is worth. Stay away from this particular online bank. It locks and closes one's account without notice and justifiable cause. The staff is incompetent. The staff members don't return telephone calls. The bank's staff takes forever to process transfers once account is closed and makes it difficult to receive one's own money, even to an account that is linked to it for transfers. The people who run this particular online institution should be fired and the bank itself should be shut down. This is not a financial institution that values its customers and treat everyone equally. Don't believe the hype. I look forward to banking with an online institution that is more reputable, credible, and an equal opportunity financial institution in the near future.

  Response from the owner

  Thank you for the feedback, Larry. We apologize that you experienced these difficulties and would like the opportunity to assist with your concern so that we can learn more about where we can improve. We invite you to get in touch with us at [email protected].

• B

  Burt Bassett
  5

  Opened a savings account 6 months ago and am more than pleased. The whole experience has been flawless. I have not needed to speak with anyone at Live Oak Bank while depositing, transferring, or withdrawing funds! Also they notify me monthly on the first when interest is added to the account.