Lincoln South Coast Auto Mall Dr, Santa Ana

Lincoln South Coast Reviews

• M

  Mindi B
  5

  Their new building is gorgeous! Made an appointment for Black Friday, and the place was a ghost town. Had to wait 20 minutes because there was only one service agent on staff that day, but he had eveything ready; once he helped the walk-in appointment, I was in and out within 7-10 minutes. Great experience from when I called to make my appointment until I picked up my car on Saturday.

  Response from the owner

  Mindi, thanks for the positive review and rating! We are happy to know that you found our new building to be gorgeous and that you came to visit us on Black Friday! It is great that your service visit went well and was quick. We hope that you will continue to visit us in the future!

• L

  Luis Villavicencio
  5

  Excellent service, from the start salesman Carlton had the suv I was interested on ready to see, up front when I got there. The whole process of negotiating the price was unstressful thanks to sales manager Eddie. Straight forward and honest not pushy. Both Carlton and Eddie make you feel comfortable and never felt pressure to make a deal. All I can say is that if you're looking to buy a new car you should stop by, their service is excellent. Next time I'm in the market for a new car they'll be my first option!

  Response from the owner

  Thank you for the 5-star rating, Luis! We are very happy to hear that Carlton and Eddie did a fantastic job making sure your car-buying experience was smooth and pleasant. We look forward to being your dealership of choice and thank you for the recommendation!

• T

  Tracey Morita
  5

  Very knowledgeable and courteous staff. We’ve purchased our last two Lincolns from South Coast and they always seem to have the best inventory in SoCal. They are respectful of your time and try to make the process quick and easy.

  Response from the owner

  Tracey, thank you for the five-star review! We are glad that you enjoy your time spent at our dealership. We look forward to your next visit!

• P

  Patricia Westerfield
  5

  We couldn't ask for a better experience. There was not a Lincoln Dealer near where we live. I called my daughter about the Santa Ana South Coast Lincoln Dealer. She called the dealership and talked to Bob Cerami, the salesman. He was very polite and knowledgeable. She was impressed the way he handled the phone calls. My husband and I decided to drive to Santa Ana on Saturday. We were greeted by the Sales Manager. We told him we would like to talk to Bob. In no time there he was. He was a perfect salesman. There was no pushing a sale. He told us about the different models of Nautilus he had. He talked to us about what we needed tin a new car. He then left us alone while he figured the sales price and we could discuss among ourselves.. We had done research on the car and we knew what we had decided to pay. We went into the beautiful sales office and met with Bob. We did not haggle over the price. We felt it was very fair. We went to the office of the woman that handles all of the paper work. We were also very impressed with her. We signed the papers, gave her a check and that was that. Bob had the car readied for us to take home. He went over the many details and workings of the car. Bob followed up with a call at home to make sure everything was okay and tell us to be sure and call him if we needed anything. Overall, It was a pleasure to do business with South Coast Lincoln. I would highly recommend them. I love my Lincoln.

  Response from the owner

  Thank you for sharing the details of your five-star experience with us, Patricia! We're happy to hear Bob and the rest of our team were able to met your expectations. It was a pleasure working with you and we wish you many happy miles in your new Lincoln.

• M

  Mike Petrella
  5

  Gave me a great deal on a 2019 Lincoln MKC. Paper work was ready. Lease return of previous vehicle was ably handled. Probably took less than 2 hours! This is my second vehicle from South Coast and I highly recommend them!

  Response from the owner

  Hi Mike, thank you for sharing your feedback with us! We are pleased to hear you had a positive experience with us! Congratulations on your new 2019 Lincoln MKC! We hope to see you in the future!

• M

  Matthew Kwapis
  5

  While Lincoln South Coast may be a newer Lincoln-only dealer in the area, they have assembled a seasoned, world-class team of individuals who know what it takes to deliver luxury car buying experience. From the moment we set foot in their sales center, we felt welcomed. Bob Cerami and Matthew Klein worked quickly to get us the car we wanted at the price we wanted to pay. The paperwork and processing was quick and efficient. I highly recommend you seek this team out when considering a new car.

  Response from the owner

  Matthew, Thank you for the 5-star review! We greatly appreciate your kind words and will be sure to share them with our team. Happy driving, Lincoln South Coast

• R

  Richard Blosat
  5

  Very professional. Replaced battery. Checked battery cables abs they were fine. Could have said they were bad and replaced them to make more money but they didn't. Like there honesty

  Response from the owner

  Thank you for taking the time to leave a review for us at Lincoln South Coast. We hope you'll consider us again in the future!

• k

  kindregards777
  1

  Sad to say that my repeat experience is poor!!! UNHAPPY !!! I'll driveway with the car and it has new small but simple service problems !!! Problems that were not occurring before? and then I pointed out to them THAT I WAS JUST IN TWO DAYS AGO... YET they charge me again for a diagnostic. $ 150 + repair... so buyer beware!!! I'm not sure what it is but every time I leave this place the car instantly (that day or next day I notice ) has a new problem; and I'm not sure why when I ask it to be serviced even some of the most basic things like steering fluid and or the battery function is not serviced and malfunctioning!!! Over charge to diagnose? Mike Walton at Lincoln South Coast Exceeded my expectations spoke in clear terms so I understood exactly what worked what was needed to be done respected and supported decision-making that led to the better outcome for me; top-notch service top marks in all categories a professionalism I cannot say enough to fully express why Mike Walton & Lincoln South Coast deserve Five Stars!!! No point in going anywhere else — get it done right!

• B

  Babak A
  1

  If I could I would have given a negative star - We leased a Lincoln MKC and unfortunately, we went over the mileage. Due to Covid, we did not have the means to pay off all the remainder. We called several times to see if we can work with them, they did not budge a cent. We were repeat customers, but they can rest a sure that our family will never go back - We will remember!!

  Response from the owner

  Babak, I would like to learn more about the communication about your Lincoln MKC lease. We pride ourselves on the high-quality standards we maintain here at Lincoln South Coast, and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at [email protected]? Peter Maldonado General Manager Lincoln South Coast

• K

  Kyle Piper
  5

  Lincoln South Coast is one of the nicest dealers I have every been to. The inside of the dealership is very upscale and the salesmen are low pressure and very helpful. If you are looking for a luxury car go to this dealer for a test drive today. There's nothing wrong with American made luxury. Great price/ value too.

  Response from the owner

  Hi Kyle, Thank you for the rating and for letting us know that you had such a great experience. We appreciate your business and look forward to seeing you again.