Liberty Bank Kansas City, MO Troost Ave, Kansas City

Liberty Bank Kansas City, MO Reviews

• k

  kim steakle
  1

  Client had to go to 2 different banks in KC and still no one was able to write a check to close account . Multiple calls were made to try to help our client and to top it off they would not let them use the bathroom. They have been with this bank for years. I would recommend that you stay clear of this bank. Take you money and run.

• L

  Lemont Goode
  4

  Been banking here for a few years and have not had any serious issues. My only complaint would be the fact that the Troost location currently only allows access to the ATM during bank operating hours. Other than that I've had a pleasant experience and look forward to banking with them for years to come

• N

  Nikita’s World
  1

  Been banking here for 3 years. Everything was fine up until a week or so ago. I am very disappointed with the service my husband and I have been receiving! The mobile app has been very inaccurate and when customer service was contacted they were not very knowledgeable about how to handle my situation. The lady instead of looking into the issue placed blame on the businesses I made purchases as well as assuming I had no funds to make my purchases! That was a complete insult! We tried to support black business and it's sad to say .... You can't always support black businesses. For some reason they almost always let you down in some way. Will be finding another bank and closing all accounts. Others BEWARE.

  Response from the owner

  Ms. Harris, I’m sorry that you may not have received the best experience from our customer service, but our goal is to provide consistent, excellent, and speedy service throughout all bank locations. I'd like to hear more about your experience. Please call me at 504-240-5182. Thank you for your feedback. Ann D. Duplessis Senior Vice President Retail Banking.

• S

  Shannon Cooper
  3

  They won't allow you to cash a check and receive money back. They require a 2 day hold on all checks. They wouldn't even allow me to cash an $80 check I received. I'm going back to banking with a Credit Union that allows me to cash checks without holding them for 2 business days.

• T

  Talisha Cottonham
  1

  Black owned no smiling faces no greets just cold looks and stares but when i go bank with my husband every woman is in his face holding a conversation while no words are said to me and we both have an accoynt im closing today no debit cards issued have to go all way to bank when i live far away i support another blacknowned business with positive vibes

  Response from the owner

  Ms. Cottonham, I’m sorry that you may not have received the best service from one of our branches, but our goal is to provide consistent, excellent, and speedy service throughout all bank locations. I'd like to hear more about your experience. Please call me at 504-240-5182. Thank you for your feedback. Ann D. Duplessis Senior Vice President Retail Banking.

• K

  Ken Evans
  5

  Black owned banks are awesome. I love to keep my money in a institute that will loan minorities money.

• K

  Karen Strohm
  1

  Walked in and no one to greet you, ask if they could help, nothing! Stood there for about 5 minutes and turned and walked out. I'll put my money somewhere else. Was it because I am white??

• G

  Genine Worten
  4

  I’m very pleased with the service I have received thus far went in applied for a loan was approved on my way to building my business

• D

  David Riehle
  1

  The lack of communication the last couple weeks on my PPP application was absolutely terrible

• T

  Tanika Shaw
  1

  They do not open new accounts on Saturday's