Capitol Federal® Savings Bank Main St, Kansas City

Capitol Federal® Savings Bank Reviews

• A

  Andrew Johnson
  1

  It never ceases to amaze me how poorly this bank branch treats long time customers like me. I've had a DBA account for years and the statements I receive clearly state this. Today, the teller questioned the check that was made out to my business and proceeded to tell me that this once they would cash the check but if it was returned it they would charge me. I've cashed several checks made out to my business. A supervisor was called over and made no attempt to look further into this and offered no explanation. The staff here could use some training in what customer service is. I much prefer the friendly treatment I receive at Community America where I have another account.

  Response from the owner

  Hello, Thank you for your feedback. We are sorry to hear you had a frustrating experience. Branch staff will be reaching out to follow up.

• L

  Luke Haug
  5

  I am from out of town and had some problems with fraudulent charges. Everyone there was super helpful in helping me cancel my old card, get me cash out of my account, and get me my money back as well as getting a new card ordered! They did it all in less than ten minutes I am very glad I bank with CapFed !

• J

  John Albert Stangel
  5

  Art work definitely interesting, must-see museums across the street, there is one piece of art in the bank of a man's head, and where parts of it appear to be consumed but sometime type of bacteria, would like to know the significance

• A

  A Brown
  4

  Very nice funny looking building 2 b a bank.

• P

  Phillip Wolff
  5

  Favorite branch. Gorgeous interior and great local artwork from the art institute across the street. One of my favorite places.

• E

  Erik Chambers
  5

  Associates have always been helpful. Small branch, but accommodating & efficient.