LaFontaine Mazda of Livonia Plymouth Rd, Livonia

LaFontaine Mazda of Livonia Reviews

• K

  Kyle Palframan
  5

  If I could give six stars, I would. Five stars doesn't feel like enough in today's world, it's almost expected that five stars provides an 'average' experience, but let me tell you that this dealership gave me a properly impressive, five star experience. They are friendly, personable, and offered me customer service at a level that far exceeded my expectations. I brought my car in for service, found a great coupon on their website, took a beautiful new car for a test drive, and settled up at exactly the price I expected to pay. No tricks, no gimmicks, this dealership was honest and upfront about their pricing, and didn't suggest that anything was wrong with my vehicle. Highly recommend this Mazda dealer!!

• W

  William Menezes
  1

  Complaint on Service I happen to come to this dealer giving them a chance and opportunity to service my Mazda CX-5, Mat the service guy seemed to be very confident on what he was trying to explain. 1.However the service was done but I found a scratch on my windshield, when I checked with Mat he says it was already there. Which is a lie. 2. Mat confirmed to me that all the mechanics were certified. But later when I approached him for an Inspection on my Mazda CX-5 which was bought from another dealer. Mat says that his mechanics are not certified. It was a joke to hear that from him running a dealership for Mazda. Later he says they are certified but they don’t have the Certification to do Inspection. There is no Certification required to do an Inspection and Mat thinks his customers are fools. Sad that I had such a bad experience with a new dealer whom I thought would do better based on Mats explanation. Complete lies to take note of.

• m

  matthew Tapin
  5

  Matt and the whole Mazda team did an amazing job. Very friendly and fair.

  Response from the owner

  Hi Matthew, thank you for your kind review; we are happy to pass along your comments to the team here at LaFontaine Mazda of Livonia! Please let us know if there is anything else we can do for you; we are more than happy to help!

• R

  Ryan “Sketch” G
  5

  Friendly customer service; clean, modern and peaceful showroom. Comfortable accommodations

  Response from the owner

  Hi Ryan, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

• W

  Wade D
  5

  I was in the market for a new Mazda3, and had been researching prices and models on comparable vehicles. Ralph Thayer Mazda had the one that I wanted, and it took just a a couple of visits and an email and Pam my sales lady got me a great deal! She was super nice and accommodating, the whole process was efficient and transparent. Everything just worked out well and I’m glad I chose this dealership for my new car!

• M

  Melanie LaChance
  1

  Made an appt to test drive a vehicle. Drove over an hour to get there. Arrived and the manager, Britany was in her office. She never came out to greet us, nor did anyone else. Waited for someone outside to finish with a customer. He located vehicle. I asked a couple questions about the vehicle to which he did not know the answers. Took the car for a test drive. Came back and no one acknowledged us again. After the original person finished with another customer, he asked if I had questions. I reiterated my questions and asked another to which he didn’t know. I asked him about price. He then went in to talk to the manager and came back without answers and a signed authorization from Britany that I could pay full price. Well thanks I guess. He said he would follow up the next day with answers, he didn’t. I left a voicemail, no return call. I left message for manager. No return call. I then got a follow up call from someone else asking if I was interested in the vehicle. Yes I am but I would like answers and to talk about price. I also told her about my experience. She transferred me to the manager. Britany said she would get answers and would be happy to negotiate. Great! No return call. I called back twice. No return calls. Sales associate calls me late that evening and says he will get answer to my questions and happy to negotiate. The manager will call me in the morning as it is his day off. No call. Now vehicle is no longer on website.

• C

  Carol Scott
  5

  Maria Alexander is amazing! She worked overtime to make this a great experience for me. This is my first brand new car and her help and support were unmeasurable! Good people are hard to find and I’m very thankful Marie is one of them and that we met! I’d highly recommend Ralph Thayer Automotive and more specifically Marie! Red wine on me, Marie! 🍷💕

• D

  Deepak Pathak
  5

  Pam made our car buying experience wonderful. This was our first car and Pam helped as a lot to find the right vehicle, color, trim, packages and explained all financing options. She was patient and understood our needs. We live far from the dealership and she made sure we needn't have to visit many times. Special thanks to Mary and Scott, as well. I totally recommend this place if someone is looking for a trustworthy dealer.

• E

  Evan Martinak
  1

  Do not recommend service center. Went in for repair on old Mazda 3, waited for 2 hours, diagnosis was broken shock, charged $130 (was told this would go toward the cost of repair which was not the case). They didn't have the part, and was told additional parts and labor would be 260. So nearly $400 for a shock replacement, so I declined the service--local shops all quoted me $100-150 for parts and labor to replace it. On top of this, the service team were clueless. Kept me waiting, abysmal handling of covid restrictions (no masks people wearing them on and off, in the lobby, in the garage, at their desk) one woman was facetiming someone at her desk while I was trying to ask questions about my car. Spoke with the manager, Derrick, who apologized but couldn't do anything as far as the cost, and couldn't offer competitive rates. On top of this, when I told them I wanted to leave just let me pay the damn $130 and go, they said they needed to do paperwork, kept me waiting another 20 minutes and I saw someone washing my car. I was like, I don't want a carwash I just want to get out of here. So basically I paid $130 for a carwash.

• Y

  Yj Kim
  5

  Pam was amazing, as soon as we arrived at the dealership she greeted me and my fiancé in a super happy and attentive way. We were looking for a new car and we have been at other dealerships and looked at other brands but, didn’t get the experience, information and excitement as we did at LaFontaine! She promptly took us for a test drive and assured us that we would come out with a new CX-5. Said and done, we closed the deal we had to wait for the car as it was in transit. She kept us informed of the status and when our vehicle would arrive. She had everything ready when we came back to pick up our car, which was a huge help. Thank you so much, and keep up the amazing job!

  Response from the owner

  Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!