Kitsap Credit Union S Kitsap Blvd, Port Orchard

Kitsap Credit Union Reviews

• K

  K Frerix
  1

  Kitsap Credit Union does not seem to appreciate their responsibility in handling people's money. I gave them 1k a WEEK AGO to set up an account. I was supposed to get a call in 1-2 days, but I haven't heard from anyone in a full week. I have an EMPTY ACCOUNT, and I have no idea when I will be able to get access to my money, because they totally flaked me. I can't wait to get this sorted out so I can find a more professional bank to do business with.

  Response from the owner

  Hi K Frerix, we have have also responded to your reviews of our East Bremerton and Harborside locations pages.. we’re sorry to hear about your experience and want to make sure you are able to access your funds. If you could provide additional details about your situation and a good phone number to contact you at, we would like to investigate and help. You can email us at [email protected]. We hope to hear from you soon.

• C

  Christopher Heckerman
  1

  Collections department Refused my payment and cursed at me. When I asked to speak to someone out of collections they told me no. This resistance began after making a warranty claim with dealership and being denied to recieve warranty work I then began to recieve resistance from bank so I can only assume they are working together to make my life miserable neither the bank or dealership understand without a working vehicle a gig worker which they approved the loan on this income can not survive without a working vehicle I have tried to resolve the matter on many occasions but they have no interest in getting the loan back on track or assisting me with getting the vehicle fixed I once praised this bank but I now see the true colors of there system and it is corrupt to say the least and not trustable I am willing to discuss the matter to this day come to an agreement and continue making payments they know this but payment is refused help is refused so my hands are tied this credit union isn't for the customers they are for themselves I wish I was here reporting a good experience like all other reviews I leave but I am not

  Response from the owner

  We always strive to provide 5-star member experiences, and we're sorry you were displeased. Thank you for taking the time to leave your feedback. If you'd like to discuss your experience further, please feel free to send us an email at [email protected]

• G

  George Borja
  1

  No credit union branch can tell you if they open on Saturdays, the automated system is fake, junk and doesn't connect you to where you need to go. All run around. Scale from 1-5, negative 0.

  Response from the owner

  Hi George Borja, we so sorry to hear you had a disappointing experience. The branch locations that are currently open on Saturdays are: Poulsbo, Port Orchard, East Bremerton, Silverdale Highlands, and Puyallup South Hill from 9am -1pm. All locations and hours of operation are available on our website at KitsapCU.org/Locations. We would love to hear more about your experience so we can work to do better. If you are open to a conversation, please email us your phone number to [email protected]. Thank you.

• N

  N Evans
  1

  Do NOT get a Visa card through Kitsap CU. There is no way to setup autopay with a non-KitsapCU account. I have to take a picture of a paper check and move it around accounts every month to pay my bill. Customer support was abysmal.

  Response from the owner

  Hi N, thank you for your feedback. We do strive to provide the best in our products and services and are disappointed that we have missed that mark with your experience. While we do not have a way to set up an automatic payment to your Visa account due to the fact that minimum payments change, we have several other payment options that may work for you. We would welcome the opportunity to talk with you about your specific situation. If you're open to this, please email us your phone number to [email protected].

• A

  Angela DiMarco
  5

  I love the Kitsap Credit Union Branch! From the first day I walked in the doors to setup my accounts, to my continued interactions online, in the drive true or inside. I always feel listened to, I hear about new opportunities available to me but NEVER feel pressured. And the staff are all genuine and not phony. I appreciate feeling part of a community of folks who make me and my finances feel protected. THANK YOU!

  Response from the owner

  Thank you for your feedback and for your recognition! We appreciate your kind words.

• R

  Rick Williams
  5

  I always tell others about " MY CREDIT UNION". Its the best and owned by it's members and not share holders. My Credit union looks out for me, my family and my money. There is no comparison...none! The branch manager recently used "her" credit card at a merchant to have a look at an issue I was having and called me to report what she found and cleared up the issue. WHO DOES THAT? MY Credit Union, thats who. My Parents were members and I joined in 1991 and will be there until I die. Its that GREAT! I Thank every employee for what they bring to MY credit Union! Its the BEST!

  Response from the owner

  Thank you for taking the time to recognize our team and provide some really positive feedback! We truly appreciate it.

• C

  Curtis Murray
  5

  I just wanted to say how happy I've been since I switched to KCU! Every one of my banking needs gets taken care of. When I have questions, they are addressed. The staff is always friendly and helpful. I switched over when my own bank of some years wouldn't approve me for an auto loan for my first new car. KCU did it without question and I changed banks the very next opportunity that I had. Thank you to all the staff at KCU!!!

  Response from the owner

  Thank you for taking the time to leave such a thoughtful and detailed review recognizing our amazing team. We always strive to go above and beyond for our members, and we're so thrilled to hear about your experience. Thank you for sharing; we really appreciate having the opportunity to serve you and to recognize our team for everything they do.

• R

  Robin Dumbaugh Harrison
  5

  The folks that work there are friendly and knowledgeable. The. Credit Union is very clean inside and out.

  Response from the owner

  Thanks for taking the time to provide us with a review, Robin. We will make sure to let our South Kitsap team know about your 5 star rating! Thanks again and w hope to see you again soon!

• K

  Katie Christopherson
  1

  My debit card isn’t working. The reason why is a mystery, there’s money in my account. I checked my balance on the mobile app before making an attempt to call customer service. I literally never have to call in for anything so I couldn’t remember my pass phrase. The guy I got on the phone (and after putting me on a long hold his higher ups also agreed) that there was no way into the account without it. An alternative such as security questions, should be available to verify identity in the event people can’t remember their passphrase, I can’t be the only person this has happened to. I was told the only fix was for me to go into a branch or drive through with my ID and have the code removed. Which is a huge inconvenience because I work the exact same hours the bank is open. So until I can figure out a time to take off work which feels completely unnecessary, I’m left without a debit card and without a way to access the funds in my own account. I’m not even sure why the card isn’t working to begin with.

  Response from the owner

  We're sorry to see that you did not have a 5 star experience when you spoke with our Contact Center. We take account security very seriously, but we understand that there are times that necessary security measures can cause an inconvenience. We'd love to learn more about your experience so we can try to improve in the future. If you'd like to leave more information, please send us an email to [email protected].

• B

  Bearded Warrior69
  2

  Everytime i call them no one answers the phone, I have been waiting on an answer since they opened and it's almost 10am. I don't appreciate it. What's the point of having a phone if you don't answer it. By the way this happened to me at LEAST 7 times that I have called them and when I go in and ask why I get non sense of oh that's not true.

  Response from the owner

  Thank you for letting us know about your experience. We would welcome the opportunity to understand your situation more as our contact center is available 24/7 when calling us at 800.422.5852. If you would like to share more, please email us at [email protected].