KeyBank S State St, Orem

KeyBank Reviews

• K

  Kaiti Clinger
  5

  I don’t know what the 3 star rating is about?! This is the best banking experience I’ve ever had, we’re moving and I was just telling my husband how sad I am to be leaving this KeyBank behind! Sam and the other people there are so kind to us and we’ve gotten pretty close over the last few times we’ve been there! We love KeyBank Orem!

  Response from the owner

  Hello Kaiti - Thank you for the wonderful review and the 5-star rating! We will forward this to our Branch Management Team as well. Thanks again and have a great day. ^DD

• s

  schirley beekhuizen
  5

  Great customer service. Personal banker, Stephanie, went out of her way to help me with a request I had. Also, it could not have been done without the permission from the manager, who gave me great help. Thank you so much! Definitely recommend this bank that gives us a chance and sees us as human beings.

  Response from the owner

  Hi Schirley! Thank you for the glowing review. Have a wonderful New Year! 😁 ^SH

• B

  Ben Thrasher
  5

  Stephanie Trimiar is amazing to work with. She was able to help answer all my questions and meet with me without an appointment. She made me her priority for the rest of the day despite being understaffed. Stephanie deserves every bit of 5 stars.

  Response from the owner

  Hi Ben, Thanks so very much for taking the time to provide your feedback along with the 5* rating, it is really appreciated. I will certainly be forwarding this to Stephanie and her manager. Hope you have a Happy New Year. ^LH

• N

  Nathan Hansen
  5

  Great service, we could tell they cared about customers and wanted to do everything possible to help. The financial health checkup was educational, account management was smooth. Appointments whenever we needed them.

  Response from the owner

  Hi Nathan! Thank you for the glowing review and for sharing your experience! ☺️ Have a wonderful day! ^SH

• M

  MP
  1

  This bank is such a pain, I asked them if there was a way to make the card just decline when something tries to come out, for example Apple just automatically took our 10 dollars and I only had 8 in my account, so it overdrafted 2 dollars then charged me a 33 dollar fee. I asked them if there was a way that we could make it so it would just decline and they said theres absolutely no way to have that happen. I will be finding a new bank that doesn't thrive off of someones overdraft fees So before they come back and try to explain here that they have pay automatic payments, I AM AWARE but I dont want that, so if you have anything that you have to put a card in to use (like an apple account for icloud storage that would normally only cost you 3 dollars a month) expect to pay an extra 33 dollars on that. so that 3 dollar icloud storage now costs you 36 dollars Thank you for the response I literally just called and spoke to a representative and she told me like 10 times why my account was over drawn and wouldn’t let me talk and she hung up on me, I couldn’t get two words out with out her cutting me off so I asked her if she would let me speak and she hung up on me I will be closing my account immediately this is disgusting behavior from a bank and I’m embarrassed to even say I ever banked here

  Response from the owner

  Hello MP, thank you for getting in touch. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 66053. Our Escalation Team is happy to call you within 2 to 3 business days to review your concerns. Thank you.^CH

• L

  Lala Araujo
  1

  DO NOT TRUST THEM. I opened a bank account with them got money deposited and they closed my account because it wasn’t “verified” I had to go back and fourth with them about it, after I sent my ID in and re opened my account they closed it again without notice they will not give you any sort of notice. I lost my direct deposit and now have to wait for a check to get mailed to me because of the account closure. They have no empathy or remorse with messing with people’s money after I told them I had money in the account to pay bills they just bluntly said “ask them to send you a check” yes I know I can have the employer do that but I set up direct deposit because I have to pay bills on time that’s the whole purpose. I got transferred three times and had to repeat myself every time because they would just transfer me without even telling me they were going to transfer me. They do not care about their customers they do not care what they do with your money DO NOT BANK HERE IT IS NOT WORTH IT

  Response from the owner

  Hello Lala, This isn't the type of experience we want our clients to have. If you would like me to have this escalated for you, please send an email to [email protected] including your full name, phone number, and zip code so we can get in touch. Also, please reference case #66502. Thank you!! ^LH

• c

  christi paras
  3

  Im jus trying to reach out to someone at this bank to inform the bank their being used in a scam please contact me.

  Response from the owner

  Hi Christi, phone calls, texts, and emails can be very frustrating and could be a scam. Please continue to be vigilant and disregard them. For information on phishing and SMiShing scams see https://www.key.com/about/security/potential-phishing-scams.jsp ^LH

• D

  DJ Gardner
  1

  I was forced to give a 1 star review...but only because there isn't an option for 0 stars or more appropriately a negative star rating. My experience with this bank has been absolutely horrendous! It took them over 6 months to close a refinance for me! One thing after another, every single day some new issue, some new problem, needing some new document...for 6 months. The different departments didn't know what was going on with each other...one would tell me one thing, and another would tell me something else. Communication was awful. It was just a terrible awful experience. Then, they were supposed to set up the payment on auto pay...which never happened...so my mortgage didn't get paid for two months...which destroyed my credit rating. I have submitted the paperwork to dispute those, as well as reached out to the branch manager in Orem to get those late payments removed (I hope that I can at some point edit this review to remove this part of it....fingers crossed.) Then, they didn't pay my insurance company the escrowed insurance premium...so that got cancelled. Now I have to spend more time on the phone fixing another one of their mistakes.

  Response from the owner

  Good Morning DJ, This certainly isn't the type of review we like to see, and apologize for any inconvenience this may have caused you. I will forward this info to our Branch Experience Team for review. Have a great weekend!! ^LH

• c

  cameron ault
  1

  This bank has horrible reviews for a reason. I thought it was just a fluke but make no mistake, this bank is a waste of time. Just wasted 8 months trying two different times for a HELOC and finally the second time they said they wouldn’t accept 1099 income when the first time they denied me the excuse was I didn’t have current pay stubs. Every time I received an answer from these clowns it was because I was the one reaching out and trying to get the process moving forward. Nothing but a joke trying to work with this institution.

  Response from the owner

  Hi Cameron, this isn't how we want the process to go. We'd like to address any opportunities to improve. Please email your full name and phone number to [email protected] so we can review this. ^PG

• T

  Toni Moore
  1

  Overdrew my account once, get a letter the very next day telling me to pay it and yet it's been over a month since I've opened two separate checking accounts and still haven't received a bank card for either. Lesson learned. Just going to pay and close.

  Response from the owner

  Good Morning, I'm sorry that you haven't received either of your cards yet. I kindly ask that you call our specialists at 1-800-539-2968 and they'll be happy to check this for you. ^LH