KeyBank N Hill Field Rd, Layton

KeyBank Reviews

• D

  David W
  1

  They charge over $7.00 to cash their own checks....... Response- you already charged $7 for your own checks. Why would I ever want to open account with you guys. I could only imagine how crazy the fees are. No thank you!!!

  Response from the owner

  Hello David, we completely understand that check-cashing fees are frustrating. Even in cases where the check written out is by a KeyBank client, we have to charge a small fee to the recipient cashing the check if they do not have an existing relationship with KeyBank. If you do cash KeyBank checks consistently, we’d recommend opening an account with us and establishing a relationship. Take a look at our Smart Checking account that we have available. https://bit.ly/2VSIFzz. If you have any additional questions, please email us at [email protected] and reference Case ##76259. Thank you. ^PR

• D

  Dan Jeppson
  1

  Key Bank will NOT close down my checking account--have visited the branch twice, talked to online support MANY times. Each month, they hit me with a $25 service fee for no activity, no funds. Each month, they waive the fee, promise to close the account, and then do not. Close my account!

  Response from the owner

  Good Morning Dan, thanks for reaching out to us. I'd be happy to take a look into what's happening with this for you. If you please send an email to [email protected] including any additional details, along with your full name and phone #, I'll be in touch on Monday. Also, please include case #74696. Thanks! ^LH

• P

  PAdvanced Aquariums
  1

  Went to Key bank today to cash out a check and they didn’t let me said it was impossible due to not being able to accept my form of identification that is a work authorization from uscis and a debit card ask them to double check and basically was told their was nothing they can do, they seriously have to update their system and stop being so ignorant.

  Response from the owner

  Good Morning, Thanks for sharing your experience with us. I do apologize it didn't go as expected, however, the procedures are in place to protect you and your money. You would need to bring a valid ID, like a driver's license or a State ID, along with another form. Here is a link that will provide you with more info: https://bit.ly/3uOuF7Q ^LH

• C

  Chris Vega
  1

  I went to this branch to withdrawals money that was direct deposited and because there was an attempted scam on the account the branch has to call in to a specialist to get a temporary hold removed so I can withdraw money! The branch manager was totally rude and refused to call the specialist and to be a branch manager you would think she has experienced this in the past! But she refused to call them and told me that I would have to call them and she would nor be giving me my money no matter what! So I called them and they had to reprimand the branch manager to get her to help me! Bianca is the absolute worst manager I have ever seen and should be demoted if not fired! Don’t go to this branch as long as she works there she doesn’t know her job!

  Response from the owner

  Chris, I would be happy to forward your account concerns for review. Please email us at [email protected] with #64646 including your full account name with a contact phone number and zip code. Thank you. ^JL

• M

  Michelle Bustillos
  1

  Worst banking experience of my life. Don't put your money in this bank. They are so disgusting and evil they make Marilyn Manson look like a girl scout. Never gave me my sign on bonus of 200 and try to find ways to charge me overdraft fees even though I don't have overdraft protection. Also kept changing my address so I couldn't purchase things online id get it fixed then sure enough it was always changed back to the wrong one. These people make me sick.

  Response from the owner

  Hi Michelle - We're sorry to hear about your experience. We'd be happy to escalate your concerns. Please send us an email with your full name, zip code, and phone number (no account nu6mbers, please). Please include case #4964 in the subject line. A member of our escalations team will be in touch within 2-3 business days. ^SH

• B

  Brady Price
  5

  This location has always been great to work with. If you can work with Garret in the lobby I highly advise it!! Thank you!

  Response from the owner

  Hello Brady, Thanks so much for taking the time to let us know about your experiences, it is greatly appreciated and I will be sure to pass this along to our branch partners. ^LH

• R

  Rebecca Thompson
  1

  Worst banking experiences ever. Across the board. When working with lending, I've had to send, resend, and re-re-send countless forms over and over. Their forms. The ones I signed in the branch. Then again later because they said they didn't have them. Then again when trying to use the credit line because they said they didn't have them again. Any time you try to resolve it you are directed to the branch manager, Bianca. But she's never in. Leave a message, she never returns it. Send an email and you never hear back.

  Response from the owner

  We're very sorry to hear about the troubles you've had, Rebecca. If you can, send us a message to [email protected] with more information including your full name and phone number. We're happy to look into this situation! ^ JJ

• V

  Vanissa Mit
  1

  Banker was rude.He was sigh the whole time. I asked him about apply business credit card and clover. Seems like he didn’t want to help. 2nd times, he did not help out because he doesn’t know anything about clover, I understand that but as soon as I turn he had a big sigh. I would close my business account here from bad customer service.

  Response from the owner

  Hi Vanissa, Sorry that you had this experience at the branch. I will forward this to our Branch partners for review. Thanks for sharing this. Have a good day!! ^LH

• T

  Trish Thomason
  1

  Got loan approved through key bank for a fence project and was sent checks. When I used the checks, they charged me $245 in fees. The paperwork sent with the checks stated "checks enclosed provide you with an easy and convenient way to access your account" and had paper stating to use checks to get 0% APR. Apparently lower in the paper it states that there is a 3% fee to use the checks - NOT CLEARLY labeled and certainly very shady when 2 other places say to use the checks and don't state any penalty. I called and talked to some snotty guy who refused to remove any fees. I'm FUMING MAD. I will NEVER use this bank again.

  Response from the owner

  Hi Trish, I understand you're frustrated with not knowing about the fee to use your checks. If you'd like me to take a look at what happened, please send an email to [email protected] including your full name, zip code and phone number. Also, include that it's in reference to case #46846 ^LH

• R

  Robert Smith
  1

  Told me that my check would be available today, and no hold because it was from my employer. That clearly didn't happen, and I hit to be embarrassed at the checkout of my local grocery store. Nice job... Really nice. Can't wait for my 6 months to be up so I can leave you without penalty.

  Response from the owner

  Hi Preston - we're sorry for any trouble you've had with your account and we'd be happy to check on your deposit for you. Send us more information to [email protected]. ^ JJ