KeyBank N Hwy, North Salt Lake

KeyBank Reviews

• O

  Olivia Jackson
  1

  Usually like this bank. BUT! Went today Saturday February 5th at 12:45 to go through the drive through. I REALLY needed to get there today in order to pay rent. I checked google and it said their drive thru was open until 1. Lobby was closed (as expected) but so was their drive thru. I tried calling but obviously nobody answered due to nobody even being there. To say the we aren’t happy and now can’t make rent on time.

  Response from the owner

  Hi Oliviia - Thank you for sharing your experience with us. Please utilize our site for the most up to date hours of service for our locations: https://bit.ly/3ou2Yiq. Please feel free to reach out to us at [email protected] and reference case# 71706 for any additional questions. Thank You. ^DD

• R

  Rene Steadman
  5

  Passing through Salt Lake City and needing to get something notarized. This bank was next to our hotel so I reached out to see if they could help us. From the phone call forward EVERYONE we came in contact with was exceptional!! If we were local definitely would look at them due to customer service experience. Thank you for helping us out!

  Response from the owner

  Rene -Were happy to help! Thank you for taking the time to send this shout-out! I'll be happy to pass this along to our branch. Have a nice day! ^CS

• I

  Ian Dennis
  1

  Dan: The branch manager… is more or less a Joke.Seriously. He is a piece of shit wrapped in people clothes. He lost 2 loans (1 of chich was already approved) because he can’t work like a real adult. He promised to call his underwriter on a car loan. He didn’t. Then!!!! when he is asked to follow through he starts yelling and being a literal waste of time. Obviously he is a bigot not concerned with his clients. Let’s hope he grows up.

• J

  Jeff Hale
  5

  I needed a notary today I called and they said to come right in. It was close to closing but I ever felt rushed. Thank You!

  Response from the owner

  Hi Jeff, Thanks so much for sharing your experience with us, we really appreciate it. I'll be sure I pass this along to the branch. Hope you have a great day!! ^LH

• M

  Mike Palmer
  1

  I don't bank here either, but wanted some change. At first they were very helpful and friendly, but after taking my money and almost handing me the change they asked if I banked with them. After telling them no they promptly pulled back the change and gave my money back saying they can't do that if I don't bank there. Really!?!?! That is how you operate? Then they had the nerve to ask if I wanted to open an account just so they could give me some change. Ummm, no thank you. Seems they are more interested in making money than being an asset to the community or contributing to society. I then went across the street to a different bank (that I am also not a member of) and they promptly made change without asking if I banked with them. What a joke. What kind of a BANK is not willing to make change? I guess I am not privileged enough for them, and I will not be banking with them (or even stopping by) again in the future.

  Response from the owner

  Mike-We appreciate the feedback, I’ll be happy to forward this to the appropriate management on your behalf. Feel free to email anything else to us at [email protected] don’t forget to include your full name and a phone number to get in touch. -KeyBank Customer Care

• R

  Ricky Howard
  5

  I've gotten to know Chelsea, the branch manager, over the past 7 months and I would highly recommend her and her bank. She's a great person and does everything to help her customers.

  Response from the owner

  Thanks for such a great review, Ricky! We will be sure to share this with Chelse! If there is ever anything we can do to help you, just let us know. ^JJ

• Z

  Zaren
  1

  I would avoid Keybank. Lost a long term relationship due to service fees. Doesn't matter the services you have/had, length, good standing, doesn't matter. Just like any other greedy bank, Wells Fargo comes to mind, all they care about are the fees they can collect, and the accounts they can create.

  Response from the owner

  Hi Zaren, I'm sorry to hear you left us. We certainly want to earn your business back. If you have any questions or would like to provide any feedback send us a quick private message to get started. I'd be happy to help you! ^LH

• V

  Vincent Campo
  5

  Chelsea their main banker is very friendly and knowledgeable.. really helps save money on loans and I would highly recommend talking with her!

  Response from the owner

  Hi Vincent, Thanks for the shout out, it's really appreciated. I'm happy to hear you're happy with Chelsea. I'll forward this to her branch, I'm sure they'll be thrilled. Thanks and have a great weekend!! ^LH

• U

  Umeko Larson
  1

  Sat in the drive through for almost 30 minutes after talking to a employee and all I need was $15 cash.

  Response from the owner

  Hi Umeko, I'm sorry you had this experience but thank you for taking the time to provide your feedback. I will forward this to our Branch Experience Team for review. Have a great summer!! ^LH

• J

  Jay Miller
  5

  I don't bank here but just needed some change. Very friendly staff