KeyBank W Genesee St, Syracuse

KeyBank Reviews

• T

  Touched Cousins
  5

  I was just in the lobby depositing a check and I had an anxiety attack and the nice teller gave me a few mints I told her I have diabetes, you’ll say anything when your ready to hit the floor 😂

  Response from the owner

  Good Morning, Thanks for taking the time to provide your feedback, I'm so happy that it was such a good experience. I'll be sure to pass this along to the branch. Have a great weekend!! ^LH

• K

  Krystal St. Croix
  1

  I work for a company that does all their banking transactions through this location. I get my check cashed every week at this location. Went to cash my check and they asked for a second form of ID which I had never been asked for before and then proceeded to tell me that its for anything over $500 dollars which is not true as my check is always $600-$750 depending on overtime. It was an employee I had never personally had do the transaction before but she went to one of the ladies that always cashes my check with out a second form of ID and Leah (key bank employee) told her that my check is never over $500 and that's why she cashes my check. I was absolutely flabbergasted. It would have been fine to say thats a new policy but to down right just lie its an absolute put off. I will be banking else where moving forward.

  Response from the owner

  Hi Krystal: I'm sorry your experience wasn't as you'd expected and I'd like to find out more about what happened. If you would please send an email to [email protected] including your full name and phone number, we'll be in touch. ^LH

• J

  Julia Annacchino
  5

  I drive from Baldwinsville to this branch because of how exceptional the tellers are here! Leah goes above and beyond every single time I see her!

  Response from the owner

  Thank you, for your West Side branch employee experience feedback Julia. Use the red key! ^JL

• M

  Mr. Rooter Plumbing
  1

  This branch is absolutely ridiculous. The staff members are rude and so unprofessional. Save your time and energy and go to bank that will treat you better. The reviews here speak for themselves.

  Response from the owner

  Hi, I’m sorry to hear you had this experience, if you would like to share additional information? Please send your feedback to us at [email protected] including your full name and account name with a contact phone number and zip code. Thank you. ^JL

• J

  JUMPING JAZZY
  5

  Nice location. Convenient and friendly staff. Branch manager always willing to help out and go the extra mile.