Geddes Federal Savings & Loan Association W Genesee St, Syracuse

Geddes Federal Savings & Loan Association Reviews

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  Casey Gray
  1

  Our current mortgage is through Geddes (we used a broker, did not go through Geddes directly). We took a home equity loan out last spring and decided to use Geddes since they were holding our primary mortgage. This was the worst financing experience we have ever had. There was no followup by bank personnel to keep the loan process moving forward, I am assuming there is no commission because the finance representative couldn't have put less effort in to help us. We had to contantly keep her moving things forward with emails and calls. At the time I blamed COVID for the lack of customer service shown by this bank, but I had dealt with other financial institutions during that time and received expectional customer service. Last week we called and left a message requesting tax information that we never received and have not received a call back. I fear the lack of customer service shown by this bank is normal and part of their cultural. Senior leadership at the institution should consider sending surveys to their customers so that they can get a true sense of the failures that are occuring with regards to customer service, lack of follow up, disinterest shown by their employees, etc. Unless, of course, this culture is acceptable to the leadership. If you have a choice, I would avoid Geddes Federal.

  Response from the owner

  Hi Casey, We take customer service very seriously at Geddes Federal Savings. The customer service experience you have described is certainly not typical nor to our standards of responsive, helpful service. We take your concerns seriously, and would welcome the opportunity to discuss with you further by phone or in person any other thoughts you may have so we can take any corrective action necessary. Sincerely, Jeanne Geddes Federal Savings and Loan Association

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  Drew Moran
  5

  I have and have had accounts all over the world, but Geddes Federal is tops for safe, friendly, helpful banking. Their online portal is neat and clean. They are cost effective with either no or low fees depending on what I need. What sets them apart is the people-it's a great crew that takes super day-to-day care of the me. They always make me smile.

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  Meredith B
  5

  Went through Geddes Federal for my mortgage a few years ago and had a really good experience. They were easy to work with and they made the closing paperwork very simple, making it a quick and easy closing. I've had no complaints since I've been going there.

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  Desiree Stevenson
  5

  The best company I've ever worked for, by far. Everyone gets along n works well together. The President (Brian Dumond), all the "Board Directors", along with all the other employees strive to get to know every member and each coworker on a personal level.

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  dashbroo
  1

  The mortgage department is good. Definitely don't deal with Patti Orioli. She is the rudest woman I've ever met. She needs to retire as she has no people skills whatsoever. She must have had a nasty life to talk to people the way she does.

  Response from the owner

  Hello, It’s unfortunate that you felt underappreciated. Every individual’s experience is important to us. We strive to make home ownership affordable for our neighbors. We are proud to offer a range of services that national lenders cannot, such as lifetime loan service, local support and competitive local loan rates. If you are still in the market for a mortgage, we would love the opportunity to prove our commitment to local, personal service. Our mortgage department may be reached at (315) 468-6281. Sincerely, Jeanne Geddes Federal Savings and Loan Association

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  albert gilmore
  1

  a bank that has no idea how to communicate to its customers when there are data breach issues. They just deactivate your card and its your responsibility to go to them. Seems they don't know what email is or how to use it.

  Response from the owner

  Hi Albert, We take data breach issues very seriously. Because of this, we have established protocol to prioritize member security and prevent fraudulent charges. We are also committed to convenient service. Moving forward, we hope to demonstrate that commitment to you. If you require any further assistance with your account, please call us at 315-468-6281, and a knowledgeable professional will be happy to help. Sincerely, Jeanne Geddes Federal Savings and Loan Association

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  Jay
  5

  Lowest Mortgage Rates around! PATTY is Amazing she knows how to get things done!

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  Stacy
  5

  Refinance done in a short time with amazing rate. I’m beyond happy.

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  Derek Serrano
  5

  Was having issues getting my bank loan but this place really saved me! Thank you Geddes Federal!!

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  Susan Emanuelli-Mosher
  5

  Great bank with a warm greeting every visit!