KeyBank Main St, Massena

KeyBank Reviews

• a

  acorn sucks
  4

  This is a decent bank. They have some turnover, but overall its fine.

  Response from the owner

  Hello, thank you for providing us this great rating. We are here to help if you ever need us. Thank you!^CH

• J

  Jennifer Clark
  1

  Don't go to Key Bank in Massena New York because they will tell you that your account can only be used for social security and unemployment and they won't be able to release any loans. They are scammers and they are thieves

  Response from the owner

  Hi Jennifer - We'd be happy to escalate your concerns. Please send us an email at [email protected] including your full name as it appears on file, zip code, and phone number (no account numbers, please). Please include case #62897 in the subject line. A member of our escalations team will be in touch within 2-3 business days. ^SH

• A

  Amy L
  4

  Their overdraft fees are a bit high but other than that, I love this bank. It's a big building and the staff are super polite and helpful. The debit card design is really pretty also.

  Response from the owner

  Hi Amy, Thanks for the great rating and review, we appreciate you taking the time to let us know how, we're doing. Have a great summer!!! ^LH

• P

  Peter Skomsky
  1

  This is the worst bank that I have ever had to deal with. They are not organized at all and can never seem to give a straight answer, they only blame someone else. The tellers never seem to take their eyes off of the screen when you are talking to them. The management is poor and obviously inexperienced. If you can use any other bank.

• D

  Dione Lafrance
  5

  The staff are wonderful. Have gone above and beyond. No complaints.

  Response from the owner

  Hi Dione- Thank you for the kind words. We strive to provide our clients with the best customer service possible. We are always just a message away. Have a great day! ^JF

• b

  brenda seguin
  1

  The drive thru is very slow. Waited almost 15 minutes for one car

  Response from the owner

  Brenda-Thank you for the feedback. I'll be happy to pass this along to help with improving your experience going forward. Please let us know if you need anything else. Thank you -KeyBank Customer Care

• J

  Jean Murray
  5

  In and out no problem...courtesy plus

  Response from the owner

  Thanks for the review, Jean! We are happy to provide you with such great service. Hope you have a great week! ^ JK