Community Bank, N.A. Main St, Massena

Community Bank, N.A. Reviews

• J

  Jeffrey Jessmer
  3

  I've been with this bank for years and years on top of years! But... if I don't use my card I get a fee and if you're negative you get charged 35 automatically the next day honestly we are only human we may not have those funds checking accounts should be non-chargeable if you don't have enough in the bank to satisfy their needs. So on top of that you get three stars. Change your policies change your ways but once again there customer relations Is amazing they will work with you if you communicate that's all it takes.

  Response from the owner

  Hi, Jeffrey. Thank you very much for being a loyal Community Bank N.A. customer! We appreciate you reaching out to share feedback on our fee policies and will take your comments into consideration when assessing these policies in the future. If you’d like to speak in more detail about this, we’d be happy to talk further. Please reach out to us at [email protected]. Have a great rest of the day!

• A

  Ali MayMay
  1

  Used drive in window….lady never acknowledged me for 8 min. Parked, went in—7 ppl in line; 2 employees eating lunch (door open), 2 others behind closed doors….I’d say this place has no customer service skills at all!!

  Response from the owner

  Hello Ali, we are sorry to hear about your experience at our Massena, NY branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• r

  russ01us
  1

  This bank doesn’t get very good reviews and for very good legitimate reasons. Their interest rates and various fees are absolutely ridiculous, the employees provide horrible customer service, and the building location as well as the services they provide are old and outdated. I would suggest going anywhere in town but here whether you have one dollar with no credit score, one million dollars and a perfect credit score, or like most of us are somewhere in between. You can tell a lot about a business just by reading the rude unprofessional reply’s to various customers complaints on here. Buyer Beware Go elsewhere!!!

  Response from the owner

  Hi there, we are sorry to hear about your experience at our Massena, NY branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• A

  Amy L
  1

  I would rate them a 0 if I could. They have rude staff, the day I opened an account the banker chick had an attitude in her voice but I let it go figuring maybe she was just having a bad day, I should've went elsewhere. When you have to overdraft they expect you to go broke to pay it back right away. Their overdraft fees are ridiculous first you get hit with the usual $35 then they repeatedly rack up $5 per business day continuous overdraft fees, till you pay what you owe and if it takes you a while you are going to be In a deep hole.

  Response from the owner

  Hi, Amy. We apologize for your frustrations with our overdraft policy and appreciate you reaching out to share your feedback. We’re always looking for ways to improve and will take your comments into consideration when addressing this policy in the future. We’d be happy to discuss this matter with you further, should you be interested. Please reach out to [email protected] to talk more. Thank you again!

• D

  Dave Kormanyos
  5

  5 stars because the staff has always been helpful and friendly.

• K

  Killian A
  1

  Incredibly rude manager. Just moved to area and it is abundantly clear I will not have Community Bank be my new bank.

  Response from the owner

  Hi, Killian. We sincerely apologize for the negative experience you had at our Massena branch and appreciate you bringing this to our attention. We’d like to speak with you further about this matter as customer service is a top priority to us at Community Bank. Would you be willing to reach out to us at [email protected] so that we can connect you with senior leadership? Thank you.

• R

  Robert Gore
  5

  They are very friendly very helpful. If you have a problem there are more than willing to work with you and help you out.

• a

  angel phelix
  2

  Not a huge fan of this bank , very small , not wheel chair accessible , harder to get to building due to traffic ... However u do get a free gift if u open a checking account?!?!

• C

  Cody Smith
  1

  This bank is garbage!!! Seacomm all the way

• W

  Wholesale Furniture & Mattress
  5

  Ron and the team are always on point.🔥🔥🔥🔥🔥