KeyBank Seneca St, West Seneca

KeyBank Reviews

• T

  Tony P
  5

  I would like to thank Lisa Streicher who works at this branch for being kind, understanding at extraordinarily professional when helping me handle fraud that occurred on my account. She was able to successfully facilitate the process and follow up with me until the money was back in my account. Apparently this is not an easy task, but Lisa handled this with exceptional competence and grace.

  Response from the owner

  Hello Tony, thank you for the 5-star rating & review. We are pleased to hear about your branch experience with our personal banker Lisa! Please know that we will be sending the kudos her way. Hope you have a great rest of your week 😊. ^PR

• A

  Aaron Long
  1

  Most predatory fees. Lowest interest rate. Mediocre customer service. Their app is always broken, extremely time consuming and most often you have to go to a brick and morter to unlock their services. Have to type in social security multiple times to unlock which means they dont really grasp cyber security very well. An app as poorly designed as this has to be a massive security risk. Worst financial institution I've ever heard of.

  Response from the owner

  Aaron, please be sure you're using our most current KeyBank app. Check to make sure OS is up to date. You can also utilize www.key.com to log in to your online banking. Regarding unlock, please check that your contact phone number and email address is updated, to utilize key.com - My Account is Locked. your device is registered with Key through a cookie. If your cookie is deleted for any reason, we would not be able to recognize your device. This issue may also be related to settings in your browser as well as software you may have that manages cookies on your device. ^JL

• C

  Chuck Haug
  5

  Andrea was a huge help I appreciate her efforts to find my money thank you

  Response from the owner

  Hi Chuck, Thanks so much for taking the time to provide your feedback to us. I'll be sure to pass this along to our Branch partners. Have a great weekend!! ^LH

• K

  Kaytie Craigmyle
  4

  We have always received excellent service from your employees. However, the man who sweeps your parking lot at night needs to be taught ATM etiquette. We pulled up to make a cash deposit and he decided he needed to sweep right next to our car and stare in the window at us. Then he proceeded to walk around to the back of the car still staring at us. It's creepy and does not make me feel secure in making a deposit at the ATM.

• E

  E Z
  1

  IGNORANT AND HORRIBLE CUSTOMER SERVICE. NEVER HAS A MANAGER ON SITE. ON A MONDAY YOU HAVE NO BANK MANAGER?? OVER 45 MIN ON CALL WAITING AND HAD TO CALL BANK 5 TIMES THEY LIKE TO NOT ANSWER THE PHONE. THIS BANK IS HORRIBLE

• C

  Christie JW
  4

  They've definitely improved since taking over the local First Niagara. The lobby actually looks nice and they've cleaned up. Tellers are friendly. Nice service.

  Response from the owner

  Thank you for the branch feedback Christie. Use the red key. ^JL

• A

  Andre Taylor
  5

  Went in when they opened at 9am took about 30mins to set up an account and loved it! Thanks so Much Lisa!

  Response from the owner

  Thanks so much for the 5* rating an review, we really appreciate it. I'll forward this to our branch partners. Have a great weekend! ^LH

• s

  stefan freshour
  1

  Garbage,they all suck but i don 't have a choice

  Response from the owner

  Hi Stefan! We are sorry to hear about your experience and would like the chance to review what happened. Please send an email with your phone number to [email protected] to get in touch. We’ll call for details. Thank you!^KeyBank Customer Care