KeyBank E Arizona Pl, Aurora

KeyBank Reviews

• A

  Axum Abate
  5

  The best banking experience I have ever had all because of Abel. He helped me with so many of the problems I didn’t even know I had with such a welcoming personality, that I had to refer my Mother and My sister. 10/10 customer service!!!

  Response from the owner

  Axum, Thank you so much for the kind words and shout out! We're happy to help! I'll be happy to share these kudos with Abel and the team. Have a nice weekend! ^CS

• R

  Raechel Tallon
  2

  So I went to this bank Wednesday, (8/18/2021), and was accused of stealing their tube by Kelly in the second drive through lane... right off the bat when im trying to make a deposit and change for my company, she accuses me. "You're the last one who went through there". Let me remind you, the last time I went to the bank was the previous Saturday and when I went, the tube was gone and I had to switch lanes. Definitely not the way you approach a customer who works for a major company and banks with you. Ive never had a problem with Andrew or Melissa but the one time I go in, im accused by someone new. Which is funny because today, (8/20/2021), im in the first lane and someone who pulled up after me is served before me and drives off with the tube and then brings it back. ...but I stole it right? This is why we check cameras folks.

  Response from the owner

  Raecheezy -Thank you for letting us know about your experience. I'll be happy to pass this candid feedback along to the proper management for you. Please write us at [email protected] if you'd like someone from our escalations team to reach out and discuss in more detail. Please reference Case#64500. ^CS

• H

  H & M Relocation
  5

  I just want to thank Abel for his professionalism, kindness, and the help that I received from him. Abel thank you very much for your help with our situation. I was there yesterday 8/5/2021 and Abel the one who.meet me and helped me with my issues. Everything was quick and easy, less stress, good explanation of what happened and my issues was resolved in less than 10 minutes , all my problems was resolved and questions was answered. I think Abel should be the Manager at this branch - he deserves that because his knowledge of the bank policies, knowing how to communicate with customer was in high level. Thank you thank you and again thank you Abel Gebremariam. I do recommend Abel Gebremariam to other key banks customers , if you have issues with key bank ? Then try to go to Abel , he is the guy with knowledge and 100% guarantee that he will resolve the problems and will answer your questions. Thanks Abel Good luck to you Man Hope to see you as a manager of the branch. Best regards H. Nemat-zoda

  Response from the owner

  Thank you for taking the time to let us know about your experience and for this great compliment! We will make sure to forward your comments to our branch colleagues. Please do not hesitate to reach out if we can be of assistance. Always happy to help! Thanks and have a great weekend!^CH

• M

  Milena Demewoz
  1

  Banks are formal institutions which should be known for their professional customer service. This bank employees don't show any of these. A teller named Andrew Renzetti is very rude towards his customers. Eventhough he understood what a person is asking he pretends to not.

  Response from the owner

  Hi Milena! Thank you for your feedback. We will be sure to forward this to our branch experience team for review. Have a great day! ^SH

• k

  kathy johnson
  1

  There are very bad at doing business at this branch and I will never recommend someone to come here and get treated bad like I did, like you need my business not the other way around. one banker is on his phone and eating at his desk and the other banker is joking and fooling around. This branch is by far the worst and very unprofessional and the manager seem like she was in a bad mood also like wow worst experience ever at this bank. that lady shouldn't be a manager if she can even control her staff. I didn't receive any welcoming greeting when I enter the bank and that says a lot and I was trying to open a business account and see other opinions.

  Response from the owner

  Kathy, I'm sorry you had this experience. I will forward your concerns on for review. If you have any additional concerns, please email us at [email protected]. Thank you. ^JL

• A

  Andrea Taylor
  5

  Abe, Silvia and Andrew are awesome employees. Each time I’m in they remember my husband and I. They provide quality customer service in the branch. In the past there have been issues above the branch level that they handle with grace. If you want a friendly family like banking experience come to this Key Branch.

  Response from the owner

  Hi Andrea! Thank you very much for taking the time to provide this great feedback and for letting us know about your experience! That is what we like to hear. Please don't hesitate to reach out if we can be of assistance. Happy to help! Have a great day.^CH

• j

  jack Johnston
  5

  Fantastic experience with Melissa and her service! After closing my accounts at two other local banks, my wife and I have finally found our home at this branch . Melissa has gone above and beyond every step of the way to help us with everything. I always get a welcoming greeting when I enter and handles my time with the utmost importance.

• J

  Jeremy Miller
  1

  This is a terrible company to bank with. They make frequent mistakes and you will always be forced to literally pay for their screw up. Customer Service over the phone is entirely useless and will not even attempt to help. This particular location isn't the worst, but it's very close to it... I will be closing my account because apparently I am getting charged 2 extra fees for KeyBank messing up and taking away my entire paycheck, which overdrafted me, was not notified of this at all and had my card declined while trying to get food. Thanks for not allowing me to pay my bills or eat KeyBank!!

  Response from the owner

  Jeremy -I'd be happy to review your frustrations on this matter. Please email your contact info to get started at [email protected]. ^CS

• C

  Connie McRee
  1

  I have lived in Aurora 10 years now, using the Key Bank at Havana Gardens as my primary bank. The last several years the customer service has gone DOWN HILL!!!!!!! One time I went in to request into my vault box and was refused because the bank didn't have enough employees to spend time with me. Today (12/23/2019) I went in to get some cash for Christmas. There was a line out the door--I counted 11 in line with ONE teller working. This one teller was also taking of the five cars lined up at the drive through windows when I left. IS THAT CUSTOMER SERVICE???? That is the last time I do business with Key Bank!!!

  Response from the owner

  HI Garry, I'm sorry you had this experience and I will be forwarding this to our Branch Experience Team for review. Customer service is a top priority for us. Thanks for letting us know. ^LH

• J

  Jonah Asbury
  5

  One of the best branches of key bank. Very polite tellers and efficient managers keep smiles on even when they are slammed...never felt rushed or out of place here. Multicultural team covers a wide range of languages making it easy to speak in your native tongue.