KeyBank S State St, Draper

KeyBank Reviews

• L

  Lincoln
  1

  What a joke... called customer service twice after opening a new account and contacted live chat multiple times. They never sent me a debit card and frankly I don't think they care. Do not put your money in this bank. If you lose card don't worry you will never get a new one or a first one for that matter clearly. I Waited almost 2 months for a debit card that never came and triple checked my address was correct with them..

  Response from the owner

  Hi Lincoln - We're sorry to hear about your experience with us. We'd be happy to review your account to see what's going on with your debit card if you'd like to send us an email at [email protected] with your full name, zip code, and phone number. Please be sure to reference this case #67661 and do not include any account numbers to protect the security of your account. ^SH

• B

  Bob Gu
  1

  I would give them 0 star if I could. Came to the branch to close my account. The clerk Marly did not notify me I need to pay for a check to transfer my money out before closing my account even when I specifically asked her if I need to pay any fees. Then, she told me she can give cash to avoid check fees. Come on, take that amount of money around is risky. Don't they even consider the customer???? Through the entire process, not a single word of sorry from her. Totally disappointed.

  Response from the owner

  Bob, thank you for your feedback. If you would like to provide additional information please email us at [email protected] with your full account name, a contact phone number and zip code including your original comments. I will forward your response and remarks along. Thank you. ^JL

• J

  Jason Shepherd
  1

  We can't give this location a good review, unfortunately. After we signed up for a promotional offer the branch manager gave us a follow-up call and we specifically asked if there was anything else we needed to do. She told us there was nothing else we needed to do. It turns out that was wrong. We made two deposits of $250 each within 30 days, but the promotion required a single deposit of $500. In this case, the documentation supports that requirement, but because we were reassured by the branch manager that everything was okay, we didn't catch that requirement. We accept that in this case we missed the opportunity to thoroughly inspect the documentation in spite of the information provided otherwise. The branch manager mentioned she had "escalated" the issue. We had not heard back after some time, so we contacted the customer service line. The representative and the representative's supervisor both mentioned that there was no such escalation. So far, we have not heard anything back and have not seen the promotion be successful. Finally, we must make two withdrawals and one deposit per month to avoid the maintenance fee. This is bothersome and something that a better bank may consider revising their policies in relation to. Update: We were contacted by the bank manager and she insisted that it was the bank teller we spoke to on the phone when we were told that there was nothing else that we needed to do for the promotional offer. Of course, we remember that it was the bank manager and wonder if the teller would remember telling us. The bank manager mentioned once again, that she had "escalated" the issue. Unfortunately, it was the same result in which we did not qualify for the promotional offer based on the same information that we already shared above.

  Response from the owner

  Hi Jason, What you described certainly isn't up to our standards and I apologize that you have not heard back from anyone. I will forward this info to the Branch Manager along with our Branch Experience Team. If you'd like to provide any additional info, please send an email to [email protected] including your contact info. Please reference case #28207 ^LH

• D

  Diane Nave
  1

  Came in to open an account quite a while ago. Wouldn't open it without another bank account number. I have a representative payee so don't have the numbers. I walked a mile for nothing. Question: What kind of documentation is acceptable to open an account?

  Response from the owner

  Hi Diane - I am sorry to hear you had such a hard time at the branch. It depends on the type of account you are trying to open. Typically we need 2-3 forms of ID, one being a credit or debit card number from another institution. I would suggest giving the branch a call to be certain what documentation is needed. Please let me know if there is anything else we can help with. ^JF

• K

  Kimberly Nania
  1

  Always a wait. Never enough tellers working. And if you're going to be open on a Saturday have more than one person working the front. I work doubles almost always monday to Friday and I work saturday mornings at 10. Almost the only time I can deposit is on Saturdays and I can't even deposit sometimes because I only have a few minutes to stop in. I understand having to wait sometimes. But it is constant here and not helpful at all.

  Response from the owner

  Kimberly, thank you for your branch feedback. If you have additional comments, please send them to us at [email protected] including your original post with your full account name, a contact phone number and zip code, we will pass them along. Thank you. ^JL

• C

  Chillburt LaRouche
  1

  Opened a new account and needed some help from a "banker" because of an issue I was having with my direct deposit. He promised to to do everything he could to help and contact me the following Monday, "Tuesday at the the latest". I watched him take down a note, and leave himself an email reminder to call me stating "if I don't give myself several reminders I usually forget". Luckily I worked the problem out on my own because here it is four weeks later and I've never been contacted. TLDR: The problem with this bank is that it is a BANK. The salary employees are two-faced and will kiss your a** in your presence, then laugh behind your back when you walk away. Do yourself a favor and join a credit union.

  Response from the owner

  Hi Desmond: I am so sorry you had that experience with the branch and thank you for providing your feedback. I'm going to be forwarding this to our Branch Experience Team. Let us know if you ever have any questions/concerns, we're here to help. ^LH

• B

  Brian Johnson
  5

  Honestly, one of the best customer service experiences I've had. It started from Judy at the front desk, she was friendly and helpful. From there I spoke with Oswaldo about getting an auto loan. He was very knowledgeable and helpful throughout the entire process and expressed genuine interest in what I was looking to get. Lastly Oswaldos manager (whose name escaped me) was also extremely excited and interested in what i was doing. Thank you key bank team. I will certainly come back to you all when i need anything bank related.

  Response from the owner

  Wow, Brian! Thanks for sharing such a great experience with us. We are glad to hear that you got the help and service you deserved. If you ever need anything, feel free to let us know. ^ JK

• H

  Hannibal Scipio Augustus
  2

  BEWARE. If you don't have an account they will not tell you there is a fee to cash a check, its $7.50. Next issue, once they handle the check it won't be cashable at WalMart or Check Cashing places, they claim they don't do anything to it. The average Joe knows if you must charge to cash a customers check and don't tell them first, then company policy is to alter the check so nobody else can cash it then must be fact. I thought Wells Fargo was pushy on sales, but this is shady & dishonest.

• n

  nightrider7101 gaming
  1

  Atm looked like it was working so i went to use it then it said it was out of order and ate my card will never recommend this bank to anyone since they can't put the out of service screen up to tell people it's out of order would put 0 stars if I could

  Response from the owner

  Hi Parker- Thank you for providing us with your experience. We will have this forwarded to our branch experience team. If there is anything else we can help with please send an email to [email protected]. Thank you. ^JF

• T

  Taylor Duncan
  1

  This branch is terrible. They don’t return your phone calls and don’t even answer the phone half the time. If you are coming in for a promotion, they don’t even give you that.

  Response from the owner

  Hi Taylor, This certainly isn't the type of experience we want our clients to have when visiting or calling the branch. Thanks for taking the time to let us know. I will forward this to our branch partners for review. Have a good day!! ^LH