KeyBank W Belleview Ave, Littleton

KeyBank Reviews

• C

  Chasing the Improbable
  1

  ATM is constantly erroring out during cash deposits and eating the money, tellers are extremely unhelpful, providing phone numbers to dispute lines no longer in service and just in general not knowing the status of their own equipment. Very frustrating.

  Response from the owner

  Good Afternoon, we are sorry to hear about your experience. Do you need assistance with filing a dispute? We are happy to help. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 56639. We'll call within 1 business day. Thank you!^CH

• I

  Isabel
  1

  Dealing with Keybank has been extremely frustrating and I’m at a point where I am searching for a new bank. I came in one morning to open a hassle free checking account apart from the regular express checking one I already had. I met with banker, Tzarina, and I explained to her the reason for wanting to close out the express checking account and stay with a hassle free one was because of the excessive amount of fees they charge. That morning while I was making a deposit the teller informed me that I had gotten charged a total of $80 in fees and at that point I decided to meet with a banker right then and there and switch accounts. Whilst I met with Tzarina who helped me open my second account I asked if they would be able to do something about one of the fees at least since I had only ever had one fee waived within the last year and I had already been informed through their call center that it is something the branch manager can do if given the opportunity. She then told me she’d write a note for him to do later and he’d get around to it before the end of the day. I checked my account two days after and saw no change so I gave her a quick call about the same issue and in that call she told me that she had left the note on his desk and he had been so busy he had probably forgotten about it but it was something they were going to do. Well, that was all on the 17th of last month and at this point I really dont care about if they do it or not but it goes to show the level of professionalism of this place. I wrote an email and not one response. I had made an appointment to come in and meet with her again and hopefully opening a credit card through them but I am no longer doing so. They will not take any concerns about any of your accounts seriously and it has been proven time and time again, it is definitely time to look for a new bank and I wouldn’t recommend KeyBank to anyone because of their level of professionalism and care for their clients.

  Response from the owner

  Hi Isabel - We are sorry to hear about the experience you had with one of our branches. We will be sure to forward it to our branch experience team. If there is anything we can do to help please send an email to [email protected]. Thank you. ^JF

• D

  Dillon Plybon
  1

  Accounts are never secure past 6 months ive had constant issues closing a card for e new one from fraud purschases found another one tonight stating I authorized with my card in person a purchase on 12-06-19 12am at pizza n grill. Never heard of it or been there and was asleep.

  Response from the owner

  Hi Dillon, Sounds frustrating and I'd be happy to check into this for you. If you would please send an email to [email protected] including details along with your contact info, I'll be in touch. ^LH

• B

  Brenda B
  5

  This is such an amazing bank. I always get greeted at the door. The whole staff is beyond phenomenal especially Mallory she has helped me through so many questions that I have had and she always guides me in the right direction. I definitely would recommend for anyone to walk in here and open an account.

  Response from the owner

  Thanks so much for the review, Brenda! We are so glad to hear you've had such a great experience with us and are willing to recommend us. If there is ever anything we can help with, just let us know! ^ JJ

• R

  Ryan Miller
  1

  Terrible Experience. My wife and I went to this branch a few weeks ago to complete a routine banking procedure. The change that we requested, which was time sensitive for us, did not occur in the "5 to 10 business days" that we were told would be the window. When I called to see what was going on, I was told someone would check and call me back later that day. No one ever called back. Three days later, when I called again, and finally got someone to look into the matter, the work hadn't been completed and the answer was that they were "backed up."

  Response from the owner

  Ryan: This is not the type of service that we strive to provide our clients. I appreciate you taking the time to provide your feedback and I have forwarded this to the appropriate area. Please let us know if there is anything we can help with. ^KeyBank Customer Care

• l

  lowell b
  5

  I went to Key bank for a loan and worked with Priscilla Sandoval who was terrific. The whole process went very smooth and we couldn't have been happier. I would recommend her and Key bank for any financial needs. L. Baker

• c

  carja carja
  1

  I basically had 100.00 stolen from me by key bank...they said it was for not having address current..refunded 10.00 and kept the rest...I will close account today and will NEVER recommend key bank to anyone.

• C

  Casey Sprenger
  5

  Probably the 2nd best keybank branch in Colorado 👍 the whole squad here is very helpful and professional and I'm stoked that I bank with the 2nd best branch in the state!

  Response from the owner

  Hi Casey, Thanks so much for the 5* rating and review, it is really appreciated. Let us know if you ever have any questions/concerns, we're here to help. ^LH

• n

  nicholas moretti
  1

  I have been working the same job for four and a half years and going into the same bank for four and a half years but haven't had the same account I have transferred to a third account and now they are saying after all this time that the money orders that I was getting through my account are not free anymore the manager Miss King and her employee Crystal who seemed new did not know what they were doing or talking about after this experience I will be cancelling my account with them and talk to a different bank because this was the worst experience I have ever had in my entire life please do not go to this place save yourself the hassle......!

• r

  rkotarek
  5

  These guys are awesome. I opened up an account and ran into some problems and questions and these guys were there to help and had the answers to my questions. I'm glad I opened an account with this branch