KeyBank Meridian Ave E, Graham

KeyBank Reviews

• K

  Kimberley Coffey
  1

  I had pulled around the front of the bank building to enter the drive thru depository with the live teller at the rear of the building 3 minutes before their closing time. The gentleman inside, saw me pull around and i noted this due to him looking at me in the car. This was 4:57pm I was relieved that i had caught them in time since this is my only day off this week and i handled several personal appointments today. I had grabbed my check that i already had signed and reached for the canister in the pneumatic tube, then they closed the window on me and shut down. I pulled around to the front to find the bank doors already locked. He looked at me from across his desk and shook his head back and forth in a No gesture. Wow, it wasn’t 5pm yet! First time in my life i have felt unimportant to a bank. I guess my funds nor my business were important to them. My checks don't’ go thru the ATM for some reason. The system does not except them. I have gotten great service in the past, but with three tellers behind their desks a few minutes before closing i surely would have appreciated these tellers giving me a few moments of their time for a bank deposit. I will have to wait a week until i can deposit again. My work is short staffed due to COVID leave of absences and it has become very difficult to leave for lunch. I work in a Service based industry as well and I would have felt terrible leaving a client the way I had felt today. I hope that next time you folks want to leave a little bit early, you would be willing to be considerate enough to consider the person on the other side of the door next time this happens.

  Response from the owner

  Hi Kimberley, This is certainly not the type of service we strive to provide our clients. Thanks for taking the time to provide your feedback, we do appreciate it and I will be sure to pass this along to our branch partners. Hope you have a good week!! ^LH

• M

  Mal Rose
  1

  Please provide Daryl and Amber with additional training. Their customer service skills need some work. They found every excuse and reason not to assist me. I went to do a deposit for work and they started naming off these policies that I was never told of the other 15 times I’ve done a deposit at this branch. If they truly were enforcing these supposed policies that none of the other tellers followed then whole branch needs some training and needs to be consistent. I understand following “policy” but what I do not tolerate is poor customer service and Amber acting stuck up and being very unwilling to help me. Please get this girl some basic training on basic customer service skills she could really use it. Will be posting this on the BBB as well.

  Response from the owner

  Good Morning, please email your full name, billing ZIP code and phone number to [email protected] and reference case# 77811 in the subject line. Our Escalation Team is happy to call you within 2 to 3 business days and look into your concerns. ^CH

• S

  Shawndelle Wetherbee
  1

  For days I was having issues with my card, when I came in yesterday the teller was rude and impersonal. At the same time waiting to be seen I've watched them act very differently with other customers, laughing and engaging in conversation. A few ladies are very nice but most I have interacted with there just made me uncomfortable.

  Response from the owner

  Hi Shawndelle - This is not the experience we want our clients to have when banking with Key. We'd like to hear more about your experience at [email protected] and include any additional details or concerns. Please use case# 72870 in the subject line of the email. Thank You. ^DD

• N

  Nicole Ford
  1

  Wish I could leave a no star rating. Absolutely horrible service. First and last time we come to this location. Bali the teller was very rude, judgemental and had the nerve to act as if we had fake paychecks. Saying that words on printed on the check weren't standard yet it's the same checks we been cashing for over 5 years. Then had the nerve to get an attitude because we asked to cash and deposit because of the holiday. Seriously lady. Rude. Will never deal with your location again.

  Response from the owner

  Good morning, Nicole! We're sorry to hear about your experience. We'd be happy to pass this along to our branch management team. If you'd like to provide any more details, please send us an email at [email protected] including your full name and phone number, and include case #70347 in the subject line. ^SH

• W

  WASHINGTON HILLBILLY
  1

  Everytime i visit this bank theres only one teller working and 5 people waiting its always a waste of my time because they apparently cant afford more staff or something.

  Response from the owner

  Good Morning, we understand that having to wait in line can be frustrating. In addition to our branches you also have access to 24/7 mobile and ATM banking options. You can even remotely deposit checks from the comfort of your own home using your mobile device. Hope this helps. Thank you.^CH

• K

  Khaos Blade
  5

  Good service, haven't had a bad time with this location, the people here were so nice whilst helping me set up my account.

  Response from the owner

  Hi Khaos, Thanks so much for sharing your feedback with us, we do appreciate it. I'll be sure to pass this along to the branch. ^LH

• d

  don Kietzman
  1

  I had an account with this "bank" for 6 months, and it was by far the worst experience of my life. I don't know about other key bank branches but the branch in Graham Washington has no concept of custormer service. As an example, one time I walked in to the lobby and was the only non-employee there. The two tellers were doing nothing but talking to each other and laughing about some inside joke. They completely ignored me for several minutes and then finally the older gentleman sort of looks in my direction and just stares, no "can I help you" or "next" or anything else. Finally after about a minute of this he kind of nods his head, which I guess was "your next". So after 6 months of this non-service I decided to close my account. But today (Aug 15) I needed to break a $100 so decided to go through the drive through and asked the young man on duty if he would do this, he said sure and so I begin to load my bill in the vacuum tube container but am interrupted when I hear this woman in the background scream "if he doesn't have an account we can't help him" , I then proceed to tell them that I just closed my account a few days ago, well they don't care, no account then no way will they break a $100. My god how can this place stay in business with such horrible people!!!

  Response from the owner

  Don, I’m sorry to hear you had this experience. To have your concerns forwarded for reviewed. Email us at [email protected] including your full account name with a contact phone number and zip code. Thank you. ^JL

• C

  Chris Adams
  3

  Friendly & Slow I've done several loans with KeyBank and I like the fact that you work with a human and there is still this feel of a hometown bank. In 2018, this isn't often unfortunately. Having said that, they suffer from serious delays in processing & getting decisions. The decisions by more local banks/credit unions are much, much faster and in recent times I've found the banker to communicate very poorly. I had to double-check with the banker on a couple of occasions on status and it was always "stuck" in underwriter reviews. For non-mortgage loans, a week is too long in 2018. I'd recommend that if Key wants to maintain a credible service they match the local branches where a decision is known in hours, if no later than 24 hours. Days is unacceptable.

  Response from the owner

  Hi Chris, I'm sorry you didn't have a great experience with us but I thank you for taking the time to provide your feedback, it is very much appreciated and I will forward this to our Branch Experience Team for their review. If you ever have any questions/issues feel free to reach out, we're here to help. ^LH

• J

  Jay PhiIlips
  1

  I've had nothing but problems with this bank lately. ex: 2 days ago - random -$4000 balance with ZERO ACCOUNT ACTIVITY!! when it magically resolved itself hours later, I pulled all but what I needed to pay my bills that are DUE NOW and what happens??? another negative balance with NO EXPLANATION OR ACCOUNT ACTIVITY SHOWING. Now I have to put in a claim for the late fees that this bank has caused for no reason whatsoever... Of course I have had ZERO communication from their side... GIVE ME MY MONEY!! DO NOT BANK WITH THIS SORRY "COMPANY"

• M

  Marie Sowinski
  2

  This is the third time a teller has deposited monies I requested be deposited into my checking, but she deposited into my savings by error. It made me be overdrawn twice. What is so hard about getting the correct account credited, especially when the account numbers are different? I will stick with the other branches on Meridian from now on.

  Response from the owner

  Thank you for your feedback Marie, your post will be forwarded for review. If you would like to share any additional information, please send your response to us at [email protected] please include your full name with a contact phone number and zip code. ^JL