KeyBank 1st Ave S, Seattle

KeyBank Reviews

• C

  Colin Bose (Baba)
  1

  Want to see incompetency at its highest level. Keybank and its Normandy branch will serve you a hefty dose of it under the banner of customer service. On the phone I was disputing a transaction of 6 payments of $648 and the banker on the line was trying to convince me that 6×648=$1536 which was deposited in the account. If you want to learn new arithmetic this bank is well equiped

• J

  John Hebert
  1

  Be very careful with these folks. My father did business with them his entire business life, his personal money also. When he passed away this bank would not release his IRA money due to an error on their part. The bank would not produce the original documents, only what was on the computer screen. The litigation costs exceed the funds left, so the bank is happily keeping his remaining funds.

  Response from the owner

  John, First and foremost my condolences for the loss of your father. I’d be happy to review this situation with you if you can email us the details and include your full name and phone number to [email protected]. Thank you! -KeyBank Customer Care

• E

  Elena Pislaruica
  1

  Worst service in the banking industry. Don’t think about opening an account here. This is a stress you don’t need. The people that work here act fake af. If you dare having these crooks store your money get ready for monthly fees and hidden costs. All those fees your paying will help support these rude fake tellers. Go find a bank that will care about you, unlike this place.

  Response from the owner

  We certainly don't what those to be your thoughts of KeyBank, Elena. Can you send us a message with more information about what happened to [email protected]? We would be happy to help. ^ JJ

• M

  Mae McWhorter
  1

  Would not except a passport as a valid form of i.d. I had accounts with Keybank for 4 years. My boyfriend wanted to deposit his paycheck, from a corporate restaurant, into my account. Tellers were rude and had never heard of doing a third party check. You work at a bank are you kidding? When i spoke to the manager she stated he needed to have a state issued i.d. to do it, that his passport was not a valid form of i.d. The federal government accepts it but nope not good enough for keybank. I closed my accounts since this is the only branch convenient for me to visit. Never had any issues at my old branch, Lower Queen Anne, but had nothing but issues at this one. Stay away!

• P

  P C
  5

  Great Customer Service & Helpful Staff. Much Appreciated & Valued :)

  Response from the owner

  Hi PC! Thank you for the glowing review. Have a great day. ^SH

• L

  Larry McShane
  1

  Worst bank in the Seattle area. The people that work here are extremely rude. If you’re thinking about banking with these guys there are many more better options.

  Response from the owner

  We certainly don't want that to be what your experience here with Key is like. Can you send us an email at [email protected] with more information regarding what happened that makes you say this? We would be happy to look into the situation. ^ JJ

• J

  Jamie Smith
  1

  Worst experience I ever had, very rude, employees, customer service was non existent, they refused to help me while other key bank branches had no problem taking care of me, do not go here!!! I don't know who this owner is below, but he seems to be unaware of how bad is bank really is and seems to not realize he needs to fire some of employees!!!!!!!!!!!!!!

  Response from the owner

  Jamie, We're sorry to hear about your negative experience with our branch. I'd like to gather some more details about your experience so we can address with the appropriate management. Can you please email us any details to [email protected]. Please include your name and a phone number if you need help with anything else. Thank you! -KeyBank Customer Care

• A

  Abbaa Gadaa
  1

  The worst Bank. Very disappointing customers. Bs Bank.

  Response from the owner

  Hello Darge, This certainly isn't the type of rating we like to see and if you'd care to let us know why you feel this way, please send an email to [email protected], Please include your full name and phone number, so we can get in touch. ^LH