Kendall Honda of Fairbanks Cadillac Ct, Fairbanks

Kendall Honda of Fairbanks Reviews

• A

  Alex Narveson
  1

  If I could give Kendall Honda of Fairbanks less than one star I would. In the past Kendall has been okay at best. While it is hard to get good service in Fairbanks I do expect something over nothing. During the last few weeks I have called numerous times for the parts department with no answer or call back. Today I called again looking for the manager. Like the past calls I was placed on hold for awhile and then answered by the secretary again. Needless to say Kendall Honda of Fairbanks has NO customer service and I will order any and all parts from anyone but them from now on.

  Response from the owner

  Alex Narveson, thank you for taking the time to let us know about your recent experience with our parts department. Our Parts Manager, Riley Sommer, will reach out to you shortly to address your concerns and get moving in the right direction to improve your experience with us. We hope to speak with you soon.

• R

  Randy Reese
  5

  personnel were friendly and professional during the time I was there getting my vehicle worked on. The courtesy shuttle was of excellent service and dropped me off and picked me up from my work location in a timely manner. Overall a great experience and would recommend Kendall Fairbanks to everyone

  Response from the owner

  Thanks for the stellar review of your experience, Randy! We are glad to hear you enjoyed working with our team and we wish you a great day!

• B

  Brian Slater
  5

  We drove from Eagle River to Fairbanks to buy our new Subaru Impreza from Kendall. After going to Continental Subaru, we were so frustrated that it was worth driving 12 hours round trip for the service we received from Kendall. We worked with Kendra, and would highly recommend her to anyone looking for a new Subaru.

• D

  Daniel Mayer
  5

  Looked around for my dream jeep and found one here. I was a little worried just moving up here how the experience would be. These guys are AWESOME!!!!!!!!! They worked with the budget I had and my trade in to get me a sweet deal and a warranty for the time I will be in fairbanks. I looked at other dealerships and most of them did not seem to want my business. Kendall Toyoata was friendly, professional and timely in the process. Could not have asked for a better car buying experience. If you are looking for a great used or new car, come here. Ask for Malen.

• J

  June Peterman
  5

  I am extremely happy with my recent purchase of my Honda HRV-2016! My sales person, Dave Nelson, asked me what features I would like, never pushing any that I didn't want. After I made my selection, he reviewed everything before placing my order. When my car arrived, everything was just exactly what I wanted. Great Deal without any hassles. Thanks!

• J

  Jew Dy
  4

  The sales staff are the best and they do whatever it takes to make me happy. I have purchased three new cars in the past 7 years. However, the service center is difficult to put it mildly. It is sort of a culture shock to go from my old cars that when they went in for "issues" to be quoted hundreds of dollars for repairs to come to an era of warranty service where nothing is ever wrong with my car. It is user error. My Bluetooth does work properly: it is my device...except I have had the same problemS with four devices. It is cold in the passenger cabin at idle for long periods when it is very cold outside: I have the defrost on too high and the car can't warm up. Oil consumption is very high: 6 visits for an oil consumption test at 30 minutes to an hour each to find that yes, indeed there is an oil leak. They bring my car in and fix it. I am still consuming a quart a month. I don't even want to discuss it with my service adviser because he is going to just give me lip service. I understand that they don't want to pay for servicing my car under warranty. So, I bought a new one yesterday and now it is someone else's problem.

• "

  "Max" Ott
  2

  Yikes! Two unreturned messages to Service Advisors. A fight over who was supposed to handle me when I brought my new-to-me Honda Pilot in for an oil change, 1.5 hours waiting for the vehicle, not everything I asked for accomplished, having to come back in when they were done because they forgot to reset my Oil Life indicator then drained my battery (which took an extra 30 minutes to fix). The only reason I gave them 2 stars was because they were nice about it all and most likely gave me a big discount judging by the difference in the estimate. Hoping my next experience is better.

• L

  Lisa Banks
  5

  I recently brought my Honda Civic in to Kendall for an airbag recall. I dealt with David Bolt. He,and all the staff I encountered were all courteous and very professional! I was very happy and impressed with the excellent service I received! Thanks to all involved!!

• L

  Liam Toney
  4

  Scheduled me for a service appointment to fix a recalled airbag inflator. I showed up as scheduled. I was told they were "swamped" and rescheduled to 1.5 weeks later. No call ahead of time to notify me, so I wasted my time. Please be more communicative. -- EDIT: I was called by the service manager and scheduled for the following business day. Thanks for making it right.

  Response from the owner

  Thank you for speaking with our Service Manager and allowing him to address your concerns. We look forward to seeing you during your upcoming visit.

• J

  Jamie DeChambeau
  5

  We had a wonderful experience with Kendall Honda. During the search process for our vehicle the sales staff was always on top of contacting me when a vehicle came in to look at. The purchasing process was fast and smooth. THANK YOU!!