Journey Credit Union Se 14th St, Des Moines

Journey Credit Union Reviews

• B

  Bobby Leedom
  5

  My Journey Credit Union has the best customer service, always smiling and happy to help. I love being part of a small friendly Credit union that always knows my name and eager to help me with all my banking questions. I would highly recommend! :)

  Response from the owner

  Thank you for the awesome review Bobby! We love helping our members. They are the best part of our day.

• K

  Karen Fluharty
  5

  We have banked here for over 55 years. My husband had the account since 1964 I believe. It was local 45 credit union then at 133 Washington Street. One guy in a small room at a desk ran it. His account number had 3 digits. They have been there for loans and all our kids Kirby accounts. Great Credit Union!

  Response from the owner

  Thank you so much for being part of our credit union's past, present and future! We enjoy helping you and your family in any way we can.

• M

  Messenger of God
  1

  "Hi, I'd like to set up an account for my non-profit business." "Sure, come on in!" *Drives 40 minutes round trip "Oh, actually, you need to already have a personal account set up with us for 90 days before we can help you. So-rry."

  Response from the owner

  Thank you for providing your feedback. We truly apologize that we did meet your expectations. We always strive to provide members with a positive experience. We also try to do everything we can to resolve an issue. We'd like the opportunity to further discuss your specific situation, please contact us directly at 515-243-8735 or [email protected].

• L

  Lizet Vanessa Galvan
  5

  They are such a great Credit union! love their customer service and attentiveness. Defiantly recommended by me!

  Response from the owner

  Thank you so much for your kind words, Vanessa. We really appreciate you taking the time to share your experience with us!

• D

  Derek H
  5

  Journey has a baller ATM. No pay touch connectivity, but it does have buttons to move the screen up and down, so people with high vehicles can easily reach. ATM is $2.50. Suggestion: Exit the credit union via McDonalds or the back road/alley. Exiting this location onto 14th can be anxiety inducing. (Blind two way intersection)

  Response from the owner

  We agree James, the way the DOT planned access to our credit union from SE 14th makes us wonder if they were fans of the old video game Frogger. We are happy that our low fee, Privilege Status ATM is saving people money. We'd like to share that our ATM fee is ONLY $1.50. We thank you for your review and the 5 star rating!

• L

  Lindsay Fluharty
  5

  Started as a Kirby Kangaroo member! Parents have been with them for 30+ years!! Great staff!

  Response from the owner

  Lindsay, thank you for being a lifetime or nearly lifetime member-owner. We truly enjoy doing business with you and your family!

• D

  Devin Young
  5

  Great place to bank at, the staff is always so friendly and helpful!

  Response from the owner

  Thank you so much for the 5 stars! You made our day!

• C

  Colin Coulter
  5

  The best choice for small business. Very reliable, very used to small business owner business.

  Response from the owner

  Colin, thanks for the awesome review! We work hard to meet member expectations and we’re happy to hear you enjoy doing business with us. Look forward to seeing you soon.

• T

  Teodora Aksamovic
  5

  Great place to do business -- the staff are friendly, helpful, and courteous.

  Response from the owner

  Thank you for you review, Teodora!

• b

  brandie stifel
  5

  Excellent customer service and always quick and efficient! -Brandie Stifel

  Response from the owner

  Thank you so much for your feedback! We try to make member experiences enjoyable and money management easier to understand.