Johnson City Nissan Bristol Hwy, Johnson City

Johnson City Nissan Reviews

• J

  Jason Whitaker
  1

  I started calling the dealership this morning around 830. They had posted a Truck on the website. I've been looking for this model for several months. I called, was hung up on twice, then reached sales person Austin. I requested the price of the truck. I live an hour outside of Johnson City and wanted to know if the price was within the amount I was willing to pay. I was told they would call back as soon as the manager gave them the price, WEIRD. After an hour, I called Austin back and was given the same answer, only this time he added they just got the truck and he was still waiting on the mgr to give hime the price. Two hours go by, I call and request to speak with another sales person. This one told me to come on to JC and he'd make it work. Still, no price. At almost 4pm, they called with a price. Guys...if you are not ready to sell a vehicle or give out the information, don't put it on the website with "call for price"! Thanks for nothing.

  Response from the owner

  In an attempt to make our vehicles quickly known to the buying public, we list them on the website asap. Then we send the vehicle through service and detail to be brought up to our standards. For these reasons and for consistency and accuracy, a salesperson may not have the price of fresh inventory. Sorry that our process didn't work for you, but we are convinced that the process works best for our amazing customers. If you are still interested, feel free to check back later. Thanks for sharing your experience.

• K

  Kimberly Keeling
  5

  We bought a 2018 Enclave from Don Little and couldn’t have had a better experience! He was wonderful to work with and done everything in his power to get us in the vehicle we wanted! Thank you Don we really appreciate everything you’ve done!

  Response from the owner

  Congratulations on your purchase! We work very hard to show every customer a great experience at every visit. We are glad things went well for you. Thank you so much!

• P

  Penny Hill
  5

  Nathan Armstead is an Awsome sales professional. He was very friendly and patient with us. Everyone that we dealt with was Awesome. Very friendly people and atmosphere.

• C

  Crystal Chafin
  1

  So disappointed in this company!! I have been a Nissan customer for 7 years and the treatment that Johnson city nissan gives people is awful. They waste your time even after you explain the situation to them they continue to lie and waste time. Will NEVER GO BACK!!

• L

  Lorie Childress
  1

  Very disappointed with service department and will not be returning. Do not appreciate the manner and tone that I received when I took my vehicle for simple oil change Should have been an hour tops even without an appointment. Attempted to schedule service online everyday for 2 weeks thinking it was just a glitch in the website but every time got to the page confirming appointment got message something went wrong so wanted to keep giving it a try hoping it had been resolved. Knew from past service visits that drive ins were welcome, so off I go. I was greeted with a scowl when said I didn’t have an appointment upon arrival and was told they would work me in. Was scowled upon again when the advisor went over issues that were advised on last service visit and I declined to have them performed again on this visit. To that fact, those issues had been resolved, and had the service tech preformed the multipoint inspection that is included with the oil change, they would have known that. I just wanted to see if they owned up to their claim of multipoint inspection and saw that the issues were taken care of. Was advised that I needed an air filter, and knowing that I could handle that myself, was rudely told “the vehicle can’t run if it can’t get air” and the advisor huffed off when I declined. Was advised of other issues that need to be taken care of and felt as if I was an inconvenience to them and a waste of their time when I did not commit to the repairs then or agree to schedule repairs. Watching customers that arrived hours after I did leave and sitting in the customer lounge watching my vehicle’s progress, seeing the service techs gather together not working on a vehicle while mine sat there with the hood up, did not strike me as a good customer service experience or that they were considerate of my time or appreciative of my business. I was finally able to leave 3 1/2 hours later (mind you a simple oil change and multipoint inspection) with one last scowl. I will not be getting needed repairs from Johnson City Nissan due to this experience. Seems the service department under the new management is not up to the standards of Tri-Cities Nissan and I am sorry they are no longer the owners of this location. Never had any issues with them and staff was great. Thanks for showing your true colors as new owners and how things roll (or don’t) in the service department there now! 😡

  Response from the owner

  We are so sorry for your experience and hate to lose your business. Many of the declined recommended items are offer on arrival simply because they are in our system. We count on our customers to let us know if the work was done elsewhere. Nonetheless, we truly hope you find a dealer to work with you on keeping your car in safe and best performing condition.

• J

  Jackie Machen
  5

  Looking to purchase a new car and came by your dealership. A young man named Khalil helped me and was very knowledgeable and professional. I will recommend Khalil and your dealership to others. A wonderful experience!!

  Response from the owner

  Thank you so much for choosing to visit us at Johnson City Nissan! Khalil represents us well.

• K

  Kayla Mcmurray
  5

  I would highly recommend Johnson City Nissan , the customer service is absolutely amazing ! I would like to thank my salesman CY WORTHAM he went above and beyond my expectations and didnt give up until he got everything I needed and wanted !! All of the employees are friendly and take great care of you while you are there . I will definitely be doing my business with johnson city Nissan and cy for a long time to come, thanks guys !

  Response from the owner

  Thank you so for your confidence and trust in Cy and the Johnson City Nissan team! We are committed to serving our fantastic customers with excellence during the purchase process and ownership experience. Congratulations!

• A

  Adam Berryhill
  2

  The sales part a couple years ago was fine. It usually is when they want to sell a car. But the service department is lacking in any element of speed or customer service. It’s always incredibly slow. Today had a very negative experience from a service advisor named Margo. I get free oil changes and I’ll be paying to go somewhere else from now on.

  Response from the owner

  We do apologize for your experience. You are correct that we are experiencing a growth issue in service, but it is not typically apparent to our wonderful customers. We regret losing your business, but certainly understand that you have choices.

• M

  Mike Bordin
  5

  Professional Service, and always with a smile. Had some warranty work done on my Nissan Frontier. Work was completed far ahead of schedule. I would highly recommend Johndon City Nissan to my friends and family. Thank you.

  Response from the owner

  Thank you for the recommendation! We are both proud and grateful for our amazing service team. See you next time!

• A

  Angela Carrico-Melton
  5

  Everyone was super supportive about the sell. I was so nervous when I arrived. Glenn put me at ease. Was a great experience. No high pressure. I thought everyone was honest and respectful.

  Response from the owner

  We are so excited that your experience was less stressful than you may have anticipated! We look forward to serving our amazing community for many years to come. Thank you for choosing to visit us at Johnson City Nissan!