John Seville - Benchmark Mortgage Eagle Run Dr, Grand Rapids

John Seville - Benchmark Mortgage Reviews

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  Cody & Marissa Knott
  5

  John and his team worked tirelessly on our behalf not once, but twice in the last few years. They got us the best affordable and competitive rate while also taking the time to get to know us personally. We felt so cared for from start to finish. They have such class, integrity, and professionalism. Don't hesitate to work with John and his team. You will NOT regret it!

  Response from the owner

  Thank you Cody and Marissa for your continued trust and confidence in me and my team. Really appreciate the opportunity to assist you again!

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  Chris Currie
  5

  We would like to personally thank John and his team for his timeliness, accuracy, and attention to detail with financing our purchase of our new property. His team’s communication was proactive, clear, and concise and we knew immediately what steps we needed to take to get through the process and what was next in the cue. We were able to complete all our loan documentation online and we closed on our initially scheduled closing date with no surprises. Thank you John and Angela for making our financing experience pleasurable.

  Response from the owner

  Thanks Chris. It was a pleasure serving you and Jane!

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  Brett Cecchini
  5

  John and his team are great. This is the second time I used them and I would not go anywhere else. They communicate well, keep track of all your documents and are easy to get a hold of. I highly recommend them. They make the mortgage process easy.

  Response from the owner

  Appreciate your continued trust and confidence in me and my team Brett! Enjoy your beautiful new home!

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  Christopher McNamara
  5

  John and Angela made a refinance and now another mortgage very easy and stress free! All documentation collection was tracked neatly and our next step to working towards our goal was made clear every step of the way! I would highly recommend working with John!

  Response from the owner

  Appreciate the opportunity to serve you Chris!!

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  Scott Sarel
  5

  We can't express how awesome an experience we had with John and his Team. Angela was spot on and had excellent communication and timely updates. Rest assured, we won't use anyone but John and Angela for our next mortgage and any there after. Have to spread the word to all, do t look any further. Thank Again John.

  Response from the owner

  Thanks for the kind words Scott. Appreciate the opportunity to help you and Kathy through your refinance! Please let us know if we can assist you in any way moving forward.

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  Billy Heyse
  5

  John was great to work with in buying our first home! He helped us walk through different options when we were freaking out about such a big life decision. Would definitely recommend John and his team to anyone!

  Response from the owner

  Thanks Billy! Wishing you many years of happiness in your new home!

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  Emily Walton
  1

  Quoted verbatim I all quotes “I cannot and will not. My organization does not allow release of credit reports. They are not nonsense answers, they were mistypes in my email and you are welcome to find someone else to help you if you dont want my help.” Direct quote from a loan officer at Benchmark Mortgage regarding asking for my credit report. His initial response to my request for my credit report was, “I was able to pull your credit but I am not allow to share the physical report with you by law. Happy to go through it with you on the phone though.” This is shallow business practice. If you allow anyone to access your credit using your social security number, you are entitled to your report. This is poor practice, and a scam at best to get as much money from you as they can. STAY AWAY. If they cannot answer basic questions without immediately hitting the defensive button, they are bad news. Period.

  Response from the owner

  Dear Ms. Walton: We are sorry to hear that you are not happy with the level of customer service you received at Benchmark; however, issues involving how clients may obtain copies of their credit reports are regulated by federal and state governments and the credit reporting agencies themselves and not Benchmark. The credit reporting agencies, by contract, require lenders to not provide copies of the credit report to clients. Federal/state laws require that consumers be given copies of their credit report, especially if the credit decision is to deny the loan. To obey the law, the agencies will provide the consumer a free copy of the credit report upon request. Moreover, while Benchmark is prohibited from giving you the actual report, nothing prohibits us from discussing the contents with you and that is what your Loan Officer offered to do with you. If your loan application was rejected or you chose to not continue, you will be receiving a letter from us explaining why the file is being closed as denied, in that letter you will be given the contact information of where you may obtain a copy of your credit report. You are also welcome to obtain a free credit report at https://www.annualcreditreport.com.

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  Chad Rayborn
  5

  John and his team were awesome to work with. Closing went without a hitch. Great follow up and updates on progress of loan. Thank you!!

  Response from the owner

  Appreciate the opportunity to serve you Chad!

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  Nick Taylor
  5

  I have worked with John Seville and his team at Benchmark Mortgage several times now. The team is ALWAYS very quick to respond, they have great communication, and are able get the job done even when the road may not be the smoothest to get to closing. I recommend John Seville to anyone who wants to have the most professional experience while dealing with the least amount of hassle. 5 Star + service!

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  Kimberly Murphy
  5

  John and Angela made both my initial closing and my refinance as easy as it could be. Their efficiency in sending the documentation required was just what I needed for a quick turn-around. All of my questions were answered promptly early morning to late at night. Their professionalism will ensure I recommend John to all friends and family needing his services. Thank you John and Angela!