Jaguar at Greensboro Bridford Pkwy, Greensboro

Jaguar at Greensboro Reviews

• S

  Sharon Hine
  1

  I took my Jaguar because of the airbag recall notice. While my car was there-I ask them to check a couple things. My heat fan was making a noise and also the check coolant level light was on. The light was because of a bad sensor . They fixed the airbag. The heat fan— the guy took it apart- he said there was a dead mouse in the fan, and he PUT IT BACK TOGETHER !!! He left the mouse in there ( he didn’t like mice!) Could he not have at least cleaned the fan off ????? To fix the check engine light that was on , A new heater fan, coolant sensor ..., they wanted $9000 ! Are you kidding me ? Well- needless to say- I brought my car home. It is now at NTB getting EVERYTHING fixed - plus a battery light came on-on my way home. They are fixing that as well - all for $500 ! I know where I’ll be going for car maintenance from now on ! I came from Winston Salem and they had to keep it - I ask if they had something I could drive— no . I also told them of a problem I had - I got out at a store and the doors would not lock. Ok...my sister and I checked the doors and the trunk . Still would not lock. The car was off , everything in the dash shut down.Came back about 20 minutes later... My car was running and the windshield wipers were going-it was raining a little. When I told them about this - they made comments that I just did’t hear it still on ! I have been driving for 50 years AND I know when a car is still running and when it isn’t. When I got home I left the car on and checked everything. You could definitely hear the car running and when standing at the trunk you could hear the exhaust . This is an XF Supercharged car ! I did not appreciate their condescending attitudes.

  Response from the owner

  Mrs. Hine, I apologize that we failed to meet your expectations during your recent visit. I spoke with Mr. Hine this afternoon, offered my apologies, and explained each of the charges on the invoice. Some of the items listed on the invoice were for declined repairs - the amount to fix the issue at hand was $766.01. I sincerely apologize if this was not explained to you during your visit. Thank you for bringing the matter to my attention. Should you have any additional questions or concerns, please reach out to me directly at (336) 299-1500. Best Regards, Joe Williams, Service Manager, Jaguar Greensboro

• J

  Jerry Driver
  5

  On Oct 20, 2017 you gave us this review: 5.0 /5 I began doing business with Flow because of Brian Brooks. Today I met Robert Smith and I must say he has many of the same qualities as Brian. His courteous demeanor coupled with a winning personality, positions him to be a quality professional. His attention to detail , his ability to advance information even before questions can be asked, is a winning combination . Sirs, you have 2 quality professionals in Brian and Robert. They will keep me coming back. Love our Range Rover Sport. Jerry Driver

  Response from the owner

  Mr. Driver, Thank you for your kind review; I am happy to pass along your comments to the team here at Jaguar Greensboro! We sincerely thank you for the positive review and look forward to seeing you again soon! Regards, Rhett Blanchard General Manager, Jaguar Greensboro

• b

  beth gambrell
  5

  to make a long story short jaguar have the best sales team in Greensboro I strongly advise anyone to visit jaguar of Greensboro everyone is so polite and really listen to the customer about what they want when they say that they work for you they really do I am glad to be a part of the family going to jaguar Greensboro was a great the only thing missing off them are capes because they are my super hero's love you guys

  Response from the owner

  Hi Beth, Thank you for the great review! We strive to provide an exceptional experience to all our guests and are happy to hear that this was the case during your visit. Please do not hesitate to reach out if we can be of further assistance. Have a wonderful day!

• W

  William Wheeler
  5

  Sharon seto product specialist was great to work with, truly enjoyed my buying experience.

• L

  Lori Rowley
  5

  I worked with Robert Smith and the sales team when I purchased my new Jaguar and was very pleased with their professionalism. Great job!

  Response from the owner

  Hi Lori, We're happy to hear you had such a positive experience with our team! Your wonderful feedback and rating mean a lot to us.

• A

  Allie Musselmann
  5

  Joe and Mario were fantastic! They went above and beyond to help take care of me! Hands down the best customer service I have experienced! I will definitely have all of my future business!

  Response from the owner

  Hi Allie, Thank you for the great review! It's our goal to provide an exceptional experience to all our guests and we're happy to hear this was the case during your visit. We'll be sure to pass along your kind comments to the team here at Jaguar Greensboro. Have a wonderful day!

• K

  Katherine Coleman
  1

  Took my Jaguar for the first service. I had a recall to be address at the time I took the car in to be serviced. We discussed all items to be completed during the service appt. I picked up the car only to find out the recall did not get addressed. The tires not rotated. I have called them back 4 times and no response. I would not go there unless I had to.

  Response from the owner

  Mrs. Coleman, Thank you for bringing this to my attention. I apologize that we missed the recall and for any inconvenience this has caused. We'll send a valet to pick up your vehicle and deliver back to you when the recall is complete; we'll also leave you with a courtesy vehicle to drive while your vehicle is being serviced. I'll reach out to you directly this afternoon to get this scheduled at a time that is convenient for you. Best regards, Joe Williams Service Manager, Jaguar Greensboro

• D

  D T
  5

  Really good experience from beginning to end...i would not Hesitate to come back or spread the positive word about my visit.

• D

  Delores Taylor
  5

  Exceptional staff and service and Exceptional automobile. Just visit and you will be well pleased. Make sure you ask for Mr. Brian L. Brooks, you will not be disappointed.

• T

  Tamika Davis
  5

  Hello My Mother got her Jaguar from you guy's about 3 weeks ago and I must say she is really enjoying it she has always said one day she was going to get the car of her dreams and you guy's made it so EASY for her to do so the sales team ROCK they are very helpful and made sure she was comfortable as they work their magic we had a ball with "DAVID" at the Greensboro office he is a really good guy My Mother still talks about how he had her laughing we would give you guy's #10 stars if we could!!! Thank You, Patricia Maynard