Jackson Nissan Seymour Rd, Jackson

Jackson Nissan Reviews

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  Emily Cantner-Lee
  1

  The service department at Jackson Nissan is a disgrace to the Nissan name.  The day I showed up to have my vehicle serviced, there was a sign on the door stating their license had been pulled by the State of Michigan.  There was an employee on premises who assured me it was a "paperwork" issue and that they would be back up and running by the end of the day.  I gave them the benefit of the doubt and left my vehicle there for service.  The diagnosis was "bad fuel" and I was told to drive it for approximately 500 miles and that would clear out any bad fuel.  I had a bad feeling when I pulled out of the dealership and my vehicle stalled, but again, gave them the benefit of the doubt since they performed diagnostic tests.  Needless to say the vehicle did not show signs of improvement after several hundred miles so I made a follow-up appointment with Graff Nissan of Okemos.  Graff Nissan provided EXCELLENT service and diagnosed the problem promptly.  I called Jackson Nissan and asked for a refund because they clearly did NOT diagnose the problem, yet charged me the diagnosis fee. The service manager at Jackson Nissan was patronizing and unprofessional.  He clearly studied up all manner of excuses for poor service and attempted to blame me for their shortcomings.  Clearly my $124 is what keeps them afloat since they value money over their reputation for quality service.

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  John Public
  5

  Great dealership Super friendly and helpful . Jackson Nissan Was able to give my family a safe car for our kids to drive! I would recommend to anyone to go in for yourself and experience the new ownership of this facility. It is sad that people use reviews for their own personal attacks on businesses or individuals so they can tell their one-sided stories all the time.

  Response from the owner

  Thank you for the kind words John!

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  AC Vondy
  5

  If you want to be treated right see Ken Tripp. You won’t be disappointed. Easy no pressure treat you like family throughout the entire process. My wife and I couldn’t be happier.

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  Thomas Hawkins
  1

  Awful. I test drove a vehicle there and my wife noticed the check engine light was on. Told salesman, who assured me he would have whatever it was repaired. Thinking that I was being wise, I asked him to repair it before I purchased it. Got the vehicle back, and check engine light was "off". A couple months later, took it to the shop for a coolant and oil leak. The mechanic told me there were codes in the vehicle. I said that it was strange that the check engine light didn't come on. Upon further investigation the mechanic called me and told me that he found the check engine light taped over from the inside. It was on the whole time. Complete frauds. I have filed a complaint against them with the AG of Michigan and will possibly be seeking out a lawyer for this too.

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  Carlee Lally
  1

  I bought a car last year around the end of summer, I’ve only gotten to drive it maybe for a month. It has an electrical shortage and drainage in the battery and the dealership thought it would be a great idea to send a 19 year old home in a car that won’t start unless it’s jumped everyday😆thank you nissan!! What made me write this today was that I was driving to work and the radio, the lights, EVERYthing went out and my car completely died. Thank you for letting me drive off the lot with a car I can hardly drive AND have to pay for! I normally would never bash anyone or any company, but this is wrong. Give yourselves a pat on the back for this one!! Lmfao

  Response from the owner

  Carlee, Jackson Nissan understands you are experiencing issues with the 2009 Chevrolet Malibu purchased AS IS in October of last year. Jackson Nissan installed a replacement stock battery before delivery. This battery was found to have a faulty cell, and we agreed to replace the battery with a new one. Unfortunately, a vehicle over 12 years old may have issues that concern you. Please stop by at any time during our service hours for a complete diagnosis. Our service manager will be happy to address any questions or concerns. Jackson Nissan looks forward to hearing from you.

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  Mike Skow
  5

  Great experience and very helpful and detailed.

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  BMA Dealer Solutions
  5

  I have worked with this dealership many times and every visit gets better and better. The sales staff is super friendly and educated on the Nissan product, always very helpful. If your looking for unbeatable customer service and pricing you have to go here! I've never been haggled with or pushed around, and coming from an automotive industry background really makes me appreciate their transparency and honesty. Thank you guys so much for the continued help and great service.

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  Cathy Olinger
  5

  My husband and I leased a new Nissan 2 years ago. We have been very happy with the EXCELLENT service with Michael, Service Technician, and we will always bring our Nissan back for service with Michael. We have had nothing but a very friendly and helpful experience with everyone. I highly recommend a Nissan, it is a very comfortable and pleasant driving experience.

  Response from the owner

  Thank you for being such a loyal customer Cathy!

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  Matthew DeBacker
  5

  I brought my leased Altima in for an oil change, tire rotation, and key fob battery replacement. The response to my unscheduled arrival was prompt, the work was completed in less time than estimated, the facility was well kept, and the total bill was less than I expected. Could not ask for a better experience.

  Response from the owner

  We appreciate your feedback Matthew. We hope to continue being worthy of "5 stars" for you and your Altima!

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  Andrew Gelzer
  5

  Made an appointment from Hillsdale, and I was almost an hour late. Called to let them know, and there was no problem. Had brake pad / rotors replaced, filters changed, car serviced. They gave us a car to use while we waited, we went to lunch, came back and they gave us a complimentary car wash. Would absolutely recommend for your Nissan maintenance!

  Response from the owner

  We're happy to hear that service was able to accommodate you in a timely manner all things considered. Thank you Andrew!