InTouch Credit Union-SP W Plano Pkwy, Plano

InTouch Credit Union-SP Reviews

• T

  TJ Janjua
  1

  They really suck all the way up. No Customer service, no technology and no resolve to improve. Every employee works for that moment or that day and don't have that dedication to take an extra step to improve. I had strong suspicion that one of the credit union employee was snooping into my account. I went and brought it to the highest level. I was shocked to hear that they don't have anyway to track who is looking into what account. I was stunned to hear that coming from higher level. This is simply not true because other big banks have click system and they can track easily but IT credit union, with their laid back style, nobody want to to bother and look into. What a lame answer in 2016 when we are going to Mars. This is a bank for crying out loud and they have no way of knowing which employee is looking into which account. There is a big systematic problem there. Hello!!! People come to you bringing their assets, and trust and this is how you respond. I lost my trust and strongly think they work for today only, no vision for tomorrow and this is definitely not the place where you want to bank.

  Response from the owner

  TJ, we're sorry to hear that your experience and our response did not meet your expectations. Your post has been forwarded to management for review. While it would not be appropriate to go into specifics here, please know that we take the privacy and security of member information very seriously. Thank you.

• s

  shannon hammond
  5

  I cannot believe how positive my experience was. Dezi Beltran Was “can-do” from the minute I walked in the door. He offered solutions, fixed my problem, and had me out the door in 10 minutes with Everything accomplished and more. I would highly recommend this location and working with Dezi!

  Response from the owner

  Hello, Shannon, and thank you for your review. At InTouch Credit Union, we hope to make every member experience a positive one, and it sounds like Dezi provided a memorable visit. Thank you for sharing your experience with us; we have passed your feedback through to our team, and we are hoping to have the opportunity to provide you more five-star services soon. Thank you again for your review, and for your membership!

• H

  Hester Marks
  5

  LaKeisha Roberts did an outstanding job of helping me setup an account at InTouch Credit Union. She was very professional and knowledgeable, and patient.

• J

  Jay Leger
  5

  Ian and Shawn were great to work with . Very professional . Thank you guys for working very hard on taking care of my Loan . Highly recommend these two individuals for anyone needing Loan assistance

  Response from the owner

  Hello, Jay, and thank you very much for sharing your experience. Our staff sincerely appreciates the recommendation, and we enjoyed reading about your positive interactions with Ian and Shawn. We have passed your review along to our team, and we are looking forward to providing you more five-star services again in the future. Thank you again for taking the time to write, Jay, and for your membership!

• B

  Belen Valdez
  1

  The loan officers are clearly untrained and have not been given the equal or correct information needed to help customers. There is so much miscommunication between these employees. Getting a loan with them is like pulling teeth without numbing medication. If you don't stay on them they will not stay on top of tasks. This is including all other branches as well, in my experience. They move like sloths. If you need any help with a loan, you better do this at least 1-2 weeks in advance. Unless, you are willing to sit at the branch for most of the day and wait for an answer. That's the only way they will remember they are supposed to be helping you.

  Response from the owner

  Good morning, Sun. Thank you for taking the time to write. Your feedback has been passed through to our management for their review. Thank you again for writing, and for your membership.

• H

  Hank Henry
  5

  InTouch did a great job from the beginning of the process to the final closing of my auto loan. Very smooth and swift process.

  Response from the owner

  Hello, Hank, and thank you very much for sharing your experience. Our team appreciates your feedback, and we hope to have the opportunity again to provide you with more five-star services. Thank you again for your review, Hank, and thank you for your membership!

• J

  Julia Lindsay
  5

  Thank you Stella at 4701 w Plano pkwy branch she was a great help to me & went above and beyond to make sure all my needs were met ! This has been a very trying time for me but after her help I can honestly say I AM WALKING away with a smile ! Thank you so much for saving me !!

  Response from the owner

  Hello, Julia, and thank you so much for sharing your experience. Our team was thrilled to read about Stella's service, and how she was able to serve you in such a way that you left with a smile on your face - it is our hope to provide you with similar five-star services again soon! Thank you again for writing, Julia, and thank you for your membership!

• D

  Dave R
  5

  Great experience! Oi, Ian, and Brittany provided great service and a very friendly atmosphere. It makes a big difference during these trying times. Thanks and Stay safe!

  Response from the owner

  Hello, Dave, and thank you so much for your review. Our team was glad to have the opportunity to provide you with a five-star visit, and it is our hope that we can do it again soon. We also appreciate the thanks and the well wishes for staying safe - we have passed your feedback along to our team, and wish the same for you, as well. Thank you again for your review, Dave, and thank you for your membership!

• J

  Jeshickah Rabbit
  1

  This low rating is for their new ATM machine. I have used it twice and will never use it again. Instead of the old system of money and checks put in an envelope fed into the machine, it now takes stacks of loose cash and checks. The first time I used the machine it rejected some of my cash because it was bent slightly at the corners then proceeded to spit the cash out into the wind which blew it all over the ground and under my car. The second time I used the ATM the software crashed in the middle of my transaction and when it booted back up I think it was Windows 95. I was beyond enraged and I was practically in tears because it was a large deposit. Luckily the transaction went through but if you want stress free banking avoid the ATM. The second time this happened to me I deposited over $1,000 and it only credited me $600. I was told to fill out a form and all would be well. Needless to say I never saw any of the money that machine stole from me.

  Response from the owner

  Thanks for your kind words about our staff, we will share them with the team. That said, we're sorry to hear about the trouble you've experienced using the ATM. The new ATM uses some of the newest technology available but that doesn't mean it won't have an occasional technical or software issue - but that should be rare, not 2 experiences in a row. We will pass your comments to the folks responsible for the ATM so that they can logged and the unit monitored. Thank you for your membership, hopefully, the third time will be the charm if you try it again! Have a good day!

• B

  BOBSZYUSA
  5

  Awesome Branch! Michael Jones took care of my needs immediately and was very welcoming as he came up and shook my hand as soon as I walked in. I can't remember her name, but the branch Manager was awesome too! :)