InTouch Credit Union-MK W Eldorado Pkwy, Mckinney

InTouch Credit Union-MK Reviews

• J

  Jeanna Monroe
  1

  Useless!! I had to go to an atm to talk to anyone. Then when they finally answered after trying 3 times she wouldn't accept my car payment and there was no one around to help. I walked out and I'm looking into changing my car payment. I had to call over the phone to pay where they dont send you a receipt. Awful. Useless place. Bring back actual people to help!! Update: When I paid over the phone the connection was lost and I was hung up on. I was beyond angry but when I walked in and invited myself into Jay Gillespie's office he was so helpful he flipped my mood right around. He helped beyond belief. Without him I'd still be incredibly angry. Atleast they have one good apple!

  Response from the owner

  Sorry to hear that you had trouble doing that, Jeanna, but glad Jay could help you. Thank you for your post, we appreciate the feedback, even when the experience isn't always positive. We'll pass on your kind words to Jay. Thanks for your membership.

• T

  Tury
  5

  I was trying to create a savings account for personal use, it was a very easy and simple process to go through, also, the employees were very friendly and it felt like we've been friends for a lifetime.

  Response from the owner

  Good Afternoon Tury, and thank you for your review. We are happy to hear the new account setup process was a smooth process and that our employees were able to make you feel welcome. Thank you again, Tury, for writing and for your membership!

• A

  Anglea Castleman
  1

  I have a credit union in Houston, so I do shared banking with InTouch. I arrived on Saturday to deposit cash into my bank account. The lady at the bank stated that Saturday’s are reserved for only InTouch members! Hmm,I did not see this on their website. I guess this would be a new rule? Thought about switching to InTouch, not any more. Not very customer friendly!!

  Response from the owner

  Hello, Anglea. Thank you for your feedback; the new rule you mentioned actually goes into effect on Wednesday, June 27 (additional information can be found on the ITCU.org website at https://www.itcu.org/locator). We have passed your review to our branch leadership. Thank you again for bringing this to our attention.

• U

  Usman Rehmatullah
  1

  So I went to the credit union to close my mother's account, who was accompanying me. And this woman decided it was ‘okay’ to speak curtly to ‘us’ (brown people!). I was doing the conversation because my mom can't speak english and she was dressed in her traditional Pakistani clothes, so I gave her my mom's account number and she asked for ID which we didn't have because my mom forgot the id at home. I said we just want to close the account is it necessary to get the ID for closing the account also. I gave you the account number and name and the person is sitting right in front of you but I regretted my request instantly the way she refused. Thank God I don't bank with Intouch I closed my account long time ago. The point is for Intouch to know that there staff must be taught to be helpful and respectful and the tone should not change with preference to COLOR. Even my mother who doesn't even live here noticed and complained to me of her rudeness.

  Response from the owner

  Hello, Usman. Thank you for your post. InTouch follows federal/state regulations and internal guidelines designed to protect all of its members, and the credit union, from potential fraud; closing an account without adequate identification would be irresponsible. We cannot address more specific account details in a public forum but your feedback will be shared with management. If you would like to discuss this further, we ask that you reach out to our Member Care team at (800) 337-3328. Thank you.

• O

  Oscar V
  1

  You can’t do any shared branch transactions on weekends which is when people actually have time. They only have two machines and one of them is for shared branch. Then when you go on the days that is open to shared branch customers, their system is down and can’t do any shared branch transaction. InTouch needs to get “InTouch” with their business model cause they’re losing customers QUICKLY. I refuse to use InTouch and will not refer a friend. I’d rather drive 30 mins to another Shared Branch.

  Response from the owner

  Hello, Oscar. Thank you for sharing your experience regarding the use of our interactive teller machines, InTouch Teller. We have taken your feedback into consideration and will pass it through to our leadership for their review. With regards to the providing of Shared Branch services, we, as a credit union, recognize we operate with policies and guidelines, as do all credit union participating in the network, that may not match other Shared Branch locations you may utilize. We apologize we may not be able to serve you in the manner you expected, but we appreciate the feedback.

• J

  Jackie Wood
  1

  I just use this account for automatic bill payment and one of my jobs direct deposit. Got an account when fees only applied to overdrawn accounts. Hours were cut this last two months and bills came out then this account had $3 in checking and $.30 in “savings” paycheck hit but the night before they took out $7.50 for checking account fee and $4.50 for “savings low balance fee” which put my account into -$9.00 then they charged me $20 for a overdrawn account. DO NOT EVER USE THIS SAD EXCUSE FOR A CREDIT UNION IM SWITCHING.

• J

  Jon Haynes
  5

  New member to the credit union. Have been please with the service and products offered. Staff is helpful and work to please the customers. Priya is great suggestions for loans and financial products to save and earn dividends.

• S

  Steve Palomino
  1

  Should be called OutOfTouch or LostTouch Credit Union It was nice having the tellers recognize me when I walked in. They were quick, efficient, and helpful. Now it's a dread to go make a deposit. It takes soooo long! We'll be moving our accounts.

  Response from the owner

  Thank you for your feedback, Steve. We have passed your concerns to our management for review. Thank you again for writing, and for your membership.

• A

  Andrew Stutzman
  1

  InTouch is looking to take first, in the race to the BOTTOM! Technology is great, but occasionally you need a real person to interact with....not at InTouch. People have been replaced with ATM's in the Drive up AND lobby. I wish there was a ZERO star rating, one seems to generous.

  Response from the owner

  Hello, Andrew. Thank you for taking the time to write, and for trying out our interactive teller machines, InTouch Teller®. While we have installed InTouch Teller in our branch, we still have professionals onsite to assist you with your more complex financial transactions or requests. Having said that, we have passed your concerns through to our leadership for their review. Thank you again for writing, and for your membership.

• K

  Keishronda Umekki
  5

  Kaylyn was a phenomenal personal banker when I became a member today! I opened an account for my 4 year old daughter and Kaylyn was very knowledgeable and answered all of my questions with ease and enthusiasm.

  Response from the owner

  Hello, Keishronda, and thank you very much for taking the time to share your experience. Your review was a delight for our team to read, and we enjoyed hearing about the memorable visit Kaylyn made for you and your daughter. We hope to have the opportunity to provide you more five-star services soon, and our team is looking forward to seeing you both again! Thank you again for writing, Keishronda, and thank you for your membership!