InTouch Credit Union-AH University Dr, Auburn Hills

InTouch Credit Union-AH Reviews

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  Chinchilla ville
  1

  I am very disappointed with this company in A. I Refinaced my car through Intouch in August 2021and I've had full coverage insurance through the whole process. I was never informed that I needed anything added to my insurance until a bill racked up of over $4000?!!? So, now I went from paying about $450 monthly on my note to $850 a month. I think this is awful business. I refinanced for a lower price and this is what happened. Smh.....

  Response from the owner

  Hello Chinchilla. We were not able to find you in our system based on the name you provided in your review. So that we may better assist you, please reach out to us at 800-337-3328, option 1 or visit your local branch. We look forward to working with you and finding a resolution for your concern.

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  Esmeralda Diaz
  5

  Excellent costumer service, friendly greeting, prompt and reliable. I will recommend this credit union to anyone.

  Response from the owner

  Hello Esmeralda, and thank you for your feedback. We are so excited to hear about your great visit to our Auburn Hills branch and how the team was able to assist you. We also love hearing our members recommend us to their friends and family! We look forward to seeing you again soon, until then stay InTouch!

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  Terrance wright
  5

  I would like to commend and give great praise to Cynthia Conley for her excellent customer service that she provided me in setting up my son's CHIPS/GEAR UP (checking and savings) accounts this week. It took a couple of phone calls and several emails to get these accounts set up, but Cynthia went out of her way to make sure I was well taken care. I live in TEXAS...my local ITCU branches did not provide me with the quality service that Cynthia did, but she was happy to oblige my request. Thank again Cynthia Conley for all your assistance...all the way from McKinney, Texas.

  Response from the owner

  Hello, Terrance, and thank you very much for taking the time to share your experience. While we want every member experience to be a positive one, we are disappointed that was not the case for your time with your local branch. Nonetheless, we are most appreciative to hear about your experience with Cynthia and our Auburn Hills team, and we hope to be able to provide you (and your son) more five-star services in the future. Your feedback has been shared with our entire team; thank you again for writing, Terrance, and thank you and your son for your memberships!

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  Cheri Spidle
  5

  Great, timely and professional customer assistance from Cindy! She went above and beyond to handle my concern and didn’t stop until I was satisfied. Also, she reviewed my situation and gave me some sound financial advice. She was willing to go the extra mile for me. Very personal and easy to work with! Our next vehicle loan will definitely be with ITCU! Thank you Cindy!

  Response from the owner

  Hello, Cheri, and thank you for review. We appreciate when members share these wonderful stories about our team, and we are thrilled that you had such an amazing experience working with Cindy. We look forward to the next opportunity we have to provide more five-star services for you. Thank you again for your review, and for your membership.

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  Russ Malinas
  5

  I have been a member of InTouch Credit Union for 35 years and I hope I can make it another 35. The staff are always friendly, professional, knowledgeable, and super friendly. One of the best at the Auburn Hills location is Basi Patel. She goes out of her way to help me from the second I walk in the door until I leave. Basi always takes care of my business with perfection and makes me feel like a valued member. InTouch has taken care of my money and bill payment for 35 years and really do a great job meeting all my expectations and requirements. I recommend this credit union with all my heart and soul. Five star all the way.

  Response from the owner

  Hello, Russ, and thank you very much for sharing such kind words about InTouch Credit Union, and about your experiences with Basi. For ITCU, member feedback is essential, as our members are the focal point for us in everything we do. Your feedback, bolstered by 35 years of membership, was wonderful to read, and we have passed your review throughout our company for our staff to enjoy. We all look forward to providing you more five-star services for another 35 years! Thank you again for your review, Russ, and for your membership!

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  Michael McGuire
  5

  I've financed my last 4 vehicle's through InTouch Credit Union. On top of the great rates it's been the level of customer service Basi Patel has provided that keeps me a member. Basi is always polite, helpful and most of all adds zero pressure to the loaning process. I will continue to be a member of ITCU as long as Basi is there to work with. Thank you Basi, keep up the great work and please pass my praise along to Cindy and the rest of your amazing team!

  Response from the owner

  Hello, Michael, and thank you for taking the time to leave such a wonderful review. Your kind words and feedback have been shared with our Michigan team, as well as with the entirety of the InTouch staff, as an example of how important the "InTouch difference" truly is. We appreciate you sharing your experiences with Basi (and Cindy), and look forward to providing you more five-star services in the future. Thank you again for writing, Michael, and thank you for your membership!

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  Douglas Hamilton
  5

  Dear Cynthia Conley, Thank you very much for your kind words and for providing us with current contact information and procedures. We appreciate your thoughtfulness. Diane and I are doing well and are thankful for God's continued blessing on our lives. We're also thankful for whom we feel is a friend at our credit union who continues to help us make things happen in very practical efficient ways. We are completely satisfied with the service both you and other members of InTouch have provided over the years we have been members. We initially joined what was then known as the EDS Federal Credit Union back in the Spring of 1986. EDS/InTouch has been our primary financial institution since that time. When a need for some type of financial action presents itself, we'll be back in touch. Blessings, Doug Hamilton (for Diane and me)

  Response from the owner

  Hello, Douglas, and thank you very much for the incredibly thoughtful review. Member feedback is crucial to the operations at InTouch Credit Union, and when our staff receives such positive feedback from a longtime member, it reassures us that we are providing the "InTouch difference" our membership deserves. We have shared your review with our entire team, and we are all delighted to hear how Cynthia has made your experience with us a positive and memorable one. It is our hope that we can continue providing you and your family with more five-star services for years to come. Thank you again for writing, Douglas, and for your membership!

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  David Eaton
  5

  Tamara J. was friendly and curious. Made the whole experience a joy. Asking for the account number is a good idea for over the phone/ on-line banking, moves things along.

  Response from the owner

  Hello, David, and thank you for the kind words! Our team was thrilled to hear about your positive experience, and we have shared your positive feedback with Tamara. Thank you again for taking the time to write, and for your membership! We look forward to providing you more five-star service in the future!

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  t hawkes
  5

  Marsha Rasch and Dan Maldonado went above and beyond to help me set up my business account. Making sure I had everything in place to run a successful business If I could give them 10stars instead of 5 I would. I felt comfortable being in their office as they made sure that their office was set up to be COVID-19 compliant Looking for an exceptional bank? Stop by the Auburn Hills location to set up an account! You will get personal one on one service.

  Response from the owner

  Hello, t, and thank you very much for taking the time to leave such a detailed and positive review. Your feedback from your experience with Marsha and Dan was wonderful to receive, and we appreciate your recommendation (as well as your hope to give us 10 stars instead of 5). We have shared your review with our team, and it is our hope to be able to provide you with more five-star services soon. Thank you again for writing, t, and thank you for your membership!

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  Christopher Olson
  5

  The telephone customer service experience is amazing! A huge THANK YOU to Ashley in Customer Care for her professionalism, caring and overall AWESOME service, especially on a Saturday during Labor Day weekend! She went above and beyond with her knowledge and guidance!

  Response from the owner

  Hello, Christopher, and thank you very much for your kind words. Your review has been shared with our staff, and our entire team was delighted to read about your experience with Ashley. We are glad we had the opportunity to provide you with five-star services, and we hope to be able to do so again soon. Thank you again for writing, Christopher, and thank you for your membership!