Indy Mortgage Team S Emerson Ave, Indianapolis

Indy Mortgage Team Reviews

• K

  KJ24
  5

  Chad and his team are the best. I have worked my mortgage and refinancing needs through Chad for several years and his advice, guidance and service are always outstanding and second to none. They will always have my business & I highly recommend their services to all my family and friends. Thank you for another outstanding experience in refinancing - your team is the best!

  Response from the owner

  We're happy to hear about your positive experience. Please let us know if we can help at all in the future!

• B

  Brian Mooreland
  5

  Chad & Greg were great throughout the whole process of getting my mortgage. They were always on time or ahead of time on executing every step needed. Even when they had to explain things to me more than once they were friendly & patient. Thanks IndyMortgageTeam.

  Response from the owner

  Thank you for the review review, Brian! We hope you enjoy your new home for many years to come.

• L

  Latasha Foust
  5

  The Indy Mortgage Team is a great group of professionals that raises the bar when it comes to customer service, knowledge and teamwork! They made our refinance an easy and seamless process! We were very happy with their team and appreciated how hard they worked for us! We would definitely recommend them for any of your mortgage needs!

  Response from the owner

  We are so happy to hear about your pleasant experience, Latasha! Thanks for taking the time to leave such a kind review.

• W

  William Oakes
  5

  Chad and The Indy Mortgage Team make your life easy when it comes to refinance or new mortgage. I recently closed my third deal and it's gotten better each time. The Indy Mortgage Team app makes it simple to gather and securely deliver the needed documents.

  Response from the owner

  Hi William, we're thrilled you had such a great experience with our team. Please don't hesitate to let us know if we can do anything else for you.

• B

  Baljinder Singh
  1

  From my little experience with “Chad” was. Man was pretty lazy and seemed like he was buzzed or drunk the very first time I’ve talked to him. Kept telling us he will get back to us when he is free. Waited over 2 weeks and had to reach out myself. Maybe if I was a white man or female I would’ve gotten better service, but his tone changed when he found out I was “Indian” and one of the those “punjabas” according to him. But hey man was born and raised in Martinsville can’t really expect better from him ha!

  Response from the owner

  We're looking into your allegations. This alleged behavior isn't representative of Indy Mortgage Team or its values. We work hard for all of our applicants, regardless of their background. We have countless examples of satisfied customers, including many Indians. We'll contact you directly to get more information from you.

• K

  Karl Kugler
  5

  Chad and his team always went above and beyond to ensure my loan stayed on track. They are easy to work with and above all else care about you securing the home of your dreams!

  Response from the owner

  Thank you so much for the feedback, Karl! Please let us know if we can do anything else for you moving forward.

• R

  Robert Shaw
  1

  I contacted Chad Arnold on Oct 3 2019 and he said I should email all my documents to him at his email address. On Oct 4th I sent all the information he needed and he said he would lock me in on Monday Oct 7 2019. On October 8th he got back to me and said he had a family emergency but would get back with me ASAP. On Oct 11 I contacted him again and he did not respond. Today is Oct 19th and I have heard nothing from our buddy Chad. I contacted his home company and asked if they could find a responsible person to do my home loan. Today is 10/23/2019 I received an email from Ms Johnson a supervisor, saying she was sorry about my experience, and then she said since I was not satisfied she would cancel my application, but did not ask if I wanted to proceed, I would like for this company to remove the hit on my credit report. I went to a different company and the credit report shows their inquiry.

  Response from the owner

  Thank you for the feedback on your experience. We have directly discussed this with the Loan Officer. This level of service is not typical of GVC Mortgage or any of our branches. As such, we will use this as a learning experience and thank you again for your honest feedback.

• D

  Debbie Snider
  5

  Greg Kibby was so helpful. He helped relieve my anxiety. Everything ran very smoothly.

  Response from the owner

  Thank you so much, Debbie, for letting us know about your experience with Greg! Please let us know if we can do anything for you in the future.

• J

  Janak Singh
  5

  I had a great experience with Chad Arnold and Greg .there team is very fast efficient friendly helpful

  Response from the owner

  Janak, thank you so much for the review and the 5 stars. Please don't hesitate to let our team know if we can do anything else for you.

• T

  Tara Casey
  5

  Chad and Greg made it super easy. It was quick and they were friendly. I would highly recommend.