HFS Federal Credit Union - Hilo Kinoole St, Hilo

HFS Federal Credit Union - Hilo Reviews

• G

  Guillermo Olivencia
  1

  Worst bank in Hawaii !! Stay away !!! Lots of hidden rules an fees that really don’t benefit you in any way. Not a great bank for building credit terrible customer service an tellers that are unfortunately extremely green when it comes to education an simple understanding of what they are doing. It’s a credit union, there job is to help you build an understand your credit but not a single one of these people know how to doit. You have a better chance with credit karma an staying away from this bank from stealing your money. People in Hawaii are not uneducated. We aren’t what other people say we are or what tourist think we are. But if I walk into this bank it makes it extremely hard to believe that statement. The fact that the whole entire staff give us such a bad name reminds of why i fight to set a better example for my culture. Shame on you !

  Response from the owner

  Good Morning Guillermo, Please accept our sincerest apologies. HFS considers service to our members as a top priority and we are disappointed to hear you may not have experienced this during your visit to our branch. We do appreciate your coming forward and sharing this with us as it is our goal to ensure a positive and helpful experience to all of our members. Would you mind reaching out to us so we might be able to provide coaching and feedback to our team so this does not happen in the future? Please email us directly at [email protected].

• C

  Connor Kimura
  5

  Love this place as they are always nice and happy. The line goes by moderately fast and the tellers are always happy to help you. I haven't had one bad experience banking here and will definitely do more banking here. This is also a great first bank for starters.

  Response from the owner

  Mahalo Connor for your review! We are so glad that you've had great experiences with our staff and we look forward to helping you again soon!

• E

  Emily
  5

  My daughter has an account here, we recently moved off island and started an account for her at a major mainland bank. The mainland bank has made everything so much more difficult for us, often making us call HFS several times a day to clarify things or calling HFS themselves. HFS is compassionate, caring and helpful every single time we call. I can't say enough good things about how understanding and kind they've been about this situation!

  Response from the owner

  Mahalo for your kind words Emily! We're always happy to help.

• M

  Martha Keohuloa
  5

  Beautiful people that truly tries their best to assist you. I admit I'm terrible in keeping track of my financial spending & saving. But I'm very appreciative of how they explain things to me. Thank You everyone at HFS.

  Response from the owner

  Thanks for those kind words Martha. Mahalo for being a member of HFS!

• k

  kerry meyer
  5

  Very friendly, competent and thorough staff. They are the best and remind me of the days of the past where aloha spirit was practiced by all. These guys remind me of the true aloha spirit of small kid time.

  Response from the owner

  Thank you so much Kerry! :) We'd love to speak with you regarding your experiences with HFS. Would you be willing to contact us at [email protected]? We hope to hear from you!

• M

  Mugshot Marley
  1

  First bank that Ive had where the system went down for multiple hours, and I (or anyone else on The Big Island) wasn't able to access their money. Unable to purchase items with your debit card or use it to withdraw money from an ATM.

  Response from the owner

  Thank you for your feedback, we’re very sorry for this inconvenience. Unfortunately there was a service interruption and maintenance performed on the Bank of Hawaii ATMs, however we are not aware of any reason that this should have prevented your debit card from making purchases at any stores. If you could give us a call at (808) 930-1400, we’d like to look into your situation further to determine what happened. Mahalo.

• J

  James Guenthoer
  1

  Their customer service is horrible. My 87 year old mother tried to open an account with money on hand and they were asking too many requirements. She ended up opening an account with Home Street Bank with only one ID. I mean who refuses money? I got reminded why I left this credit union.

  Response from the owner

  Hi James. We apologize for any inconveniences you and your mother may have experienced with HFS. Please know that our credit union is committed to our members, especially their protection. We take identity theft and fraud very seriously and therefore we do require a government issued ID, proof of physical address as well as basic information such as SSN, birthdate, etc. to open a personal savings account to verify your identity. If we can help to explain any of these further, we’d be happy to do so. Mahalo!

• h

  hawaii 50
  5

  Awesome bank. Help warn me, and didn't let paypal steal money from my account. Thank you and keep up the good work!

  Response from the owner

  Thanks for great review Drake! Glad we were able to catch that charge and take care of it.

• S

  Sam V
  5

  Great CU for locals. Good loan rates and friendly staff who are very helpful.

  Response from the owner

  Mahalo for the review Sam!

• E

  Eric James Wolf
  5

  A nice friendly place that treats it's people well...

  Response from the owner

  Mahalo Eric for your review!