Hennessy Honda of Woodstock Hwy, Woodstock

Hennessy Honda of Woodstock Reviews

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  Chris Thomas
  5

  Love the Hennessy Honda dealership. (Specially after having a bad experience with another Honda dealer where they didn't even care how long we had to wait to see a sales associate). My wife worked with Anita John and we loved working her. Very professional and detailed. We filled the details for the loan application the previous day and everything was ready and set to go when we got there. Will definitely recommend Anita & Hennessy Honda.

  Response from the owner

  Thank you for the great review, Chris. Please come visit us if you need anything else, be it service or sales. Sincerely, Jerry Goddard - General Manager

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  Margaret Robert
  5

  I purchased my Honda from Hennessy in 2015 and it has been nowhere else for service. I always call Ed Miller, Service Advisor, with any issue and he is always a great help. The repair techs are very efficient and do quality work. This visit I asked that they detail my car and it was absolutely gorgeous! I love getting behind the wheel of my car right after it has been serviced.

  Response from the owner

  Thanks for your review and rating of our service team. Please let us know if you need anything else. Sincerely, Jerry Goddard - General Manager

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  Jodie Bourne
  5

  Jimmie Bracken was my sales consultant and he did an excellent job listening to what I wanted in a car and ultimately recommending the CRV. I am so pleased with my choice and appreciate his concern and patience helping me make certain I got the right car. Jimmie answered all of my questions thoroughly and professionally and I never felt pushed into the purchase I made. I can’t thank him and Hennessy Honda enough for such a lovely car buying experience!

  Response from the owner

  Hello Jodie and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jimmie was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Jerry Goddard - General Manager

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  maqbool ahmad
  5

  I recently bought a 2017 Honda Accord and the sales associate that I was greeted by was very nice and cooperative with me. He made sure we got the best deal and were happy when we left the dealership. Even though we didn't find the car we wanted on the first visit, the sales associate kept in contact with me and told me about cars that I might be interested in. Finally, he called me and said that the 2017 Honda Accords were in stock and I was very pleased at how he dealt with us. He was very patient and nice and understanding. I will be returning in the future to buy more cars!

  Response from the owner

  Thank you for this glowing review, Maqbool! We're delighted to hear our staff took such good care of you and found you the perfect new Accord. Congratulations! If you have any questions about your new car, we're here to help. Sincerely, Jerry Goddard - General Manager

• S

  Sandra Schell
  5

  Everyone was very personable and not pushy. Great customer service. Our salesman Parker was great to work with and Scott the finance manager made all the paperwork a breeze and helped us keep our budget. Can't say enough great things about these guys. We will definitely be back!

  Response from the owner

  It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jerry Goddard - General Manager

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  Collette McLeroy
  5

  The Service department was amazing! My car was acting funny, so I made a detour and stopped by Hennessy Honda. They had the problem figured out and fixed and performed my regular maintenance in about thirty minutes. I will definitely be coming back to these guys!

  Response from the owner

  Thank you for leaving us this great review, Collete! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jerry Goddard - General Manager

• E

  ECE
  5

  I bought my 2017 Honda Odyssey in Hennessy Honda of Woodstock last year. I had very good experience with Stacy and her associate. They were patient, polite and knowledgeable. This is my second Honda car ( first one is Honda CRV), I love the quality and reliability of Honda. In addition, I want to mentioned that Hennessy Honda of Woodstock is the one I chosen by comparing to other dealership in around 50 miles to Johns Creek. My friends and I made a pretty comprehensive research on the inventory, price, customer review and personal satisfaction by contacting sales person, etc. Hennessy Honda is one of the best among them.

  Response from the owner

  Zhao, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Jerry Goddard - General Manager

• Y

  Yvonne Caudillo
  1

  **DO NOT DO BUSINESS WITH THIS DEALERSHIP** I took my car in for its first oil change. When I picked it up and got home I noticed there was damage to the my steering wheel. I called Lindsay the service advisor that helped me and told her about it. I had to take it back that day for some other issues I was having with my screen and cruise control and Lindsay said the new service advisor Tiffany would assist when I brought it in. When I brought it in she saw the damage took a picture of it and that they would take care of it. When I went to pick it up it was almost closing time and Tiffany was gone and only one service person was there (Peter-nice guy). They said nothing was wrong with my cruise control but he and I figured it out when I picked it up.. all good. Then I asked about my steering wheel, he said oh I don't see that on your service receipt, call Tiffany in the morning. I text her when I got home and didn't hear back in the morning so I sent another text. Her response was that there is no proof it happened there so they will not cover it. I explained to her that I wouldn't say they did it if it wasn't done there. I am not that type of person. I then called to speak with with GM Jerry Goodard and never heard from him. I got a call from the service manger Matt Sell and he said the same thing Tiffany said and I told him the same thing I told her. He was very rude, condescending, and kept talking over me. My coworker loves my car so much he is going to get one himself but I will definitely tell him to go somewhere else. I am not a liar (how they made me feel) and I am not one to complain or make a big deal about things but this is a brand new car (5300 miles), I love my car, and I take care of my car. So for them to pretty much accuse me of lying and not making it right is a problem. I work very closely with a major fleet management company and will never recommend this dealership to any of my clients, friends, or family. If you are looking for a Honda and or need Honda service it's worth driving a bit further to Honda Carland in Roswell. That's where I bought my car from and regret taking my car to Hennessy Honda.. it was just convenient to my job location.

  Response from the owner

  We acknowledge your review and are currently looking into the events you’ve detailed.

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  Jode Mull
  5

  Extremely efficient, fantastic customer service! Continued follow ups via text while the repair work was being done, finished ahead of schedule, but mostly impressed by the customer service and efficiency of the department. Even paying the bill was pleasant. I was reading a good book, enjoying a cup of specialty hot tea that was provided in the waiting area. I was actually disappointed that the car got done early.

  Response from the owner

  Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Jerry Goddard - General Manager

• b

  braden stewart
  2

  Purchased a Toyota Rav4 off the pre-owned lot a month ago. We live in tennessee 2+ hours away. We found the car online and drove all the way to the dealership to get it. Salesmen didn't have to do anything to make the sale. Steve our salesman was super nice and easy to work with. Once we finished signing paperwork we waited over an hour after close.. a total of 2 hours (after signing paperwork) to get into finance. Everyone else had already went home, we were the only ones left in the building. Which I get they had people in front of us so not a huge deal. However, we went to pay our tennessee taxes and get our tags today and the clerk at the annex building had the itemized list of our purchase. We were charged $499 dollars for an appearance fee. I called Hennessy and was told that that fee was for them to detail and tint the windows. I didnt request a detail or window tint.. the vehicle already had those things done to it well before we even found the listing online. So we will not be back to do business with a place that brags about "honesty" and "good ethics" then turns around and slides in a fee for a detail and tint (things that they do to every vehicle upon arrival). Not to mention the dealer fee we were charged since they couldn't charge state tax. Pitiful.

  Response from the owner

  Thank you for alerting us to this issue, Braden. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Eric Heiter - Sales Manager - (770) 924-9000