HawaiiUSA Federal Credit Union Kipapa Dr, Mililani

HawaiiUSA Federal Credit Union Reviews

• C

  Chantel Bautista
  1

  This is for Casey at this branch! She is very rude and sassy. I have a shared branch with Honolulu fire fcu, I usually go to other shared branches and had no problems. Gave her my id with my married name and my account is under my maiden name. I have other accounts under my maiden name still and voided ids with my maiden name, but she wouldn’t accept it and just automatically said she’s not letting me take out money from my account. After I gave her my debit card, my account number and last 4 of my social. Stay away from this bank if you’re from a shared branch! Sad thing is that I actually liked this bank before and had accounts with Hawaii USA! Yeah that won’t ever happen again. Please train your employees better to have better customer service. I used to be a bank teller too and know bank etiquette.

  Response from the owner

  Hi Chantel, we’re sorry to hear that your shared-branching experience did not meet your expectations. We must take special care to meet financial regulations and account security, but above all comes the satisfaction of our members and customers. We appreciate your feedback, both here and in your Yelp review, as we work to make improvements.

• J

  Jack Iolani Wright
  5

  I've been a member here for about 10 years now but I've never taken the time to share my experience s. Everytime I enter this branch I am greeted with a smile and a pleasant greeting. The clerk's are attentive to the customers that they are servicing and are very nice. Sometimes when I'm in a rush or just having a crazy day and I have to go to the credit union. Just a kind word from the clerk and I'm having a great day. Thank you HawaiiUsa FCU.

• b

  bud dwelly
  1

  at the atm my money didnt come out, TWICE in 2 days at 2 locations. how does an atm malfunction 2 times at 2 locations? thats $600 total, ($300 each) they said i need to sign some papers by mail because my work schedule is the same as the bank. well thats $600 i need to wait for, for a week or more. why i got to wait on 600 of my dollars to be given back to me for an atm malfunction? i need that money. thats why i with drew it. now after my withdraw, my atm limit was maxed. why would it be maxed if no money came out? i should be able to go to another atm and try again

• J

  James Slye
  5

  Best bank in HAWAII. Close race with .... Navy Federal ! USA