Greylock Federal Credit Union West St, Pittsfield

Greylock Federal Credit Union Reviews

• G

  Gail Marusarz
  5

  I wish I could remember the woman's name we worked with, but dang she was *so helpful*, in like 10 minutes we were all done and she worked with 2 of us with one of us that has adhd! She smiled and seemed like she understood. Thank you so much. I've been with y'all over 20 years and wouldn't change banks at all! Thank you so much for all you're help over the years!

  Response from the owner

  Gail, thank you so much for taking the time to leave us a review! We are happy to help! Thank YOU for being a Greylock Member!

• K

  Karen Norton
  5

  Great service there is 1 guy that's a bit rude but I think he's finally starting to loosen up. they have almost anything you are looking for

• P

  Paul Ward
  5

  Well they call it a credit union but it's really my bank place has been awesome I've been a member for years and years and years back when GE owned it so I just say this if you need a bank and want nice people and need a loan this is the place to go

• j

  jaciuro
  1

  After researching numerous financial institutions my brother and I decided on Greylock for individual auto loans. Both of us were denied because we couldn't go to their office in person. I told the representative there was nothing noted on their webpage to forewarn us nor did any representative advise us of this issue when called. All we got was wasted time, a dry apology and a high impact credit check. Total waste of time and credit score points. Excellent credit, no warning about a mandatory office visit and honorable veteran status for us both was irrelevant. Extremely dissatisfied with Greylock. Avoid the mandatory obligations as well as the hidden and missing disclaimers, shop elsewhere!

• b

  big cat
  1

  Do not get a loan from here. Actually don't even bank here either. Extremely rude staff. They've lost payments and deposits on me and other people multiple times. Even had them mistakenly take money from someone else and deposit it into my account. This bank is insane.

• N

  Nancy Smith
  2

  I found the loan department difficult to work with. Went for a pre approval. It went on for weeks and weeks with a person that was difficult and not customer friendly.Went online to Shan't Bonasian in Waltham Ma and received my pre approval certificate in less than a week.. Shant was customer friendly and went out of their way to insure I understood everything and was always there when I had a question. (Even on Saturday and Sunday.

• J

  John Penta
  1

  A lot of staff changes over the past few years for the worse. No longer the friendly helpful service from before. Have really gone down hill. Do not recommend, other local banks much better.

  Response from the owner

  Hi John, we're sorry to hear that you had an unpleasant experience. We'd be happy to hear your feedback if you'd contact us directly (413) 236-4000. Thank you!

• C

  Craig Conover
  1

  States their open until 6pm and thats wrong. I really needed help - you need to fix your time then because at this point Greylock is possibly the most inconvenient banking institution i have dealt with.

  Response from the owner

  Craig, we appreciate your feedback. Our West Street branch drive-up is open until 6:00pm on Thursdays and Fridays. I apologize for the confusion. Unfortunately, Google doesn't allow us to specify that it is just the drive-up. However, our website www.greylock.org has specific hours listed for each branch's lobby and drive-up.

• d

  debbie Mitchell
  4

  Everyone was very nice and helpful. Have only had to contact customer service twice in 2 years over simple issues.

• J

  Jay “jsicolts” Ivey
  4

  Very Good service, fast & Friendly, lots of free parking, drive up window can get busy, overall it's better than average.

  Response from the owner

  Thank you, Jay!